Cynthia Pierson
Clarksville,TN
Summary
Dedicated Customer Service Representative who provided exceptional customer service through active listening and problem solving
Energetic representative with strong time management skills who thrives in a fast-paced, dynamic environment
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Department of the Treasury
Franklin, TN 37067
10.1998 - 05.2015
- Addressed and resolved customer product complaints empathetically and professionally.
- Met or exceeded service and quality standards every review period.
- Identified chronic customer issues by creating and maintaining customer complaint log.
- Defused volatile customer situations calmly and courteously.
- Managed high call volume with tact and professionalism.
- Accurately documented, researched and resolved customer service issues.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Communications Dispatcher II
Department of Safety
Nashville, TN 37217
12.1990 - 12.1996
Education
Bachelor of Arts - Political Science
SUNY College at Purchase
1982
Skills
- Talented client relations manager
- Skilled in call center operations
- Adheres to customer service procedures
- Completed telephone training seminar
- Multi-line phone operation proficiency
- Exceptional workflow management
- Strong problem solving aptitude
- Persuasive speaker
Timeline
Customer Service Representative
Department of the Treasury
10.1998 - 05.2015
Communications Dispatcher II
Department of Safety
12.1990 - 12.1996
Bachelor of Arts - Political Science
SUNY College at Purchase