Summary
Work History
Education
Skills
Timeline
Generic

Cynthia Pilgrim

Phlebotomist
Scranton,PA

Summary

Compassionate and adaptable Certified Nurse Aide with a proven track record at Bergen Regional Medical Center, enhancing patient care through effective communication and meticulous documentation. Skilled in vital signs monitoring and patient management, I fostered improved patient satisfaction by delivering personalized support and emotional care, ensuring optimal recovery outcomes.

Work History

Certified Nurses Aid

Bergen Regional Medical Center, Behavior Health & Acute
  • Expedited recovery progress by diligently following care plans established by the nursing staff or physicians.
  • Increased efficiency in medical record keeping through meticulous documentation of all administered medications, treatments provided, and relevant observations made during shifts.
  • Prevented complications from arising due to immobility by performing range-of-motion exercises on bedridden patients regularly.
  • Facilitated patient comfort during personal care tasks such as bathing, grooming, dressing, feeding, and toileting assistance.
  • Contributed to an efficient healthcare team by effectively communicating with nurses, doctors, and other medical professionals about patient needs.
  • Strengthened relationships between nursing staff members through active collaboration on interdisciplinary teams focused on improving overall patient outcomes.
  • Assisted in maintaining a clean and safe environment for patients, staff, and visitors by following infection control protocols.
  • Supported quality of life for patients by engaging in meaningful conversations, therapeutic activities, and providing companionship during free time.
  • Maximized privacy during personal care activities by utilizing appropriate drapes or curtains and maintaining a respectful demeanor.
  • Improved patient satisfaction by providing compassionate and attentive care to patients with various illnesses and disabilities.
  • Expedited communication between healthcare team members by actively participating in shift change report meetings and conveying relevant patient information effectively.
  • Reduced risk of injury for both patients and staff members through proper utilization of assistive devices during transfers or exercise routines.
  • Aided in the development of individualized care plans by accurately documenting observations on each patient''s condition daily.
  • Promoted emotional support for patients and their families by actively listening and empathizing with their concerns during difficult times.
  • Enhanced patient mobility by assisting with transfers, ambulation, and positioning tasks when needed.
  • Contributed to an inclusive atmosphere within the healthcare facility by respecting cultural differences and advocating for patient preferences regarding care.
  • Ensured optimal nutrition intake for patients with dietary restrictions or difficulties swallowing by closely monitoring meal consumption and offering appropriate food alternatives when necessary.
  • Supported the physical well-being of patients through diligent monitoring of vital signs and timely reporting of any concerns or changes to supervising nurse.
  • Provided exceptional bedside manner while administering medications under the supervision of licensed nurses or physicians.
  • Prevented pressure ulcers on bedridden patients through regular repositioning, skin assessments, and reporting any concerns to the supervising nurse promptly.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Transported patients between rooms and appointments or testing locations.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Delivered high-quality care to Type patients in hospital facility.
  • Supported needs of Number+ residents under long-term care.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Certified Nurse Is a

Children Retreat
  • Optimized resource utilization by delegating tasks effectively according to staff competencies and workload demands.
  • Mentored new nursing staff, sharing best practices for clinical excellence and professional growth.
  • Contributed to quality improvement initiatives aimed at enhancing the overall standard of nursing care within the facility.
  • Facilitated smooth transitions between care settings by coordinating discharge planning efforts with patients, families, and multidisciplinary team members.
  • Demonstrated adaptability in handling various clinical situations while maintaining a calm demeanor under pressure.
  • Utilized critical thinking skills to assess patients'' needs quickly while prioritizing tasks accordingly based on urgency level.
  • Provided valuable support during critical situations, assisting with life-saving measures and emergency responses.
  • Served as an effective liaison between patients, families, and healthcare providers, ensuring all parties were informed and involved in care decisions.
  • Developed strong therapeutic relationships with patients that facilitated trust, open communication, and mutual goal setting for optimal health outcomes.
  • Promoted a safe environment for patients, visitors, and colleagues by adhering to infection control protocols and reporting potential hazards promptly.
  • Provided high-quality patient care, ensuring timely administration of medications and treatments.
  • Improved patient outcomes by collaborating with interdisciplinary healthcare teams.
  • Streamlined patient documentation process, resulting in more efficient record keeping and improved communication among staff.
  • Enhanced patient care by developing and implementing individualized nursing plans.
  • Increased patient satisfaction scores through compassionate care and effective communication strategies.
  • Reduced hospital readmission rates by proactively identifying risk factors and providing targeted interventions.
  • Implemented evidence-based practice guidelines to optimize patient outcomes across diverse populations.
  • Advocated for patients'' rights to informed decision-making regarding their healthcare plan by providing accurate information about diagnoses, treatment options, risks/benefits of interventions as needed.
  • Educated patients and families on disease management, self-care, and at-home treatment options.
  • Continuously updated nursing knowledge through participation in professional development opportunities and staying current with industry trends.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Monitored patient reactions after administering medications and IV therapies.
  • Evaluated patient histories, complaints, and current symptoms.
  • Educated family members and caregivers on patient care instructions.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Managed patients recovering from medical or surgical procedures.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Recorded details regarding therapies to keep patient charts updated.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Investigated and resolved issues affecting hospital operations and patient care.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
  • Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.

Home Health Aid

Nurse Finders Agency
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Followed nutritional plans to prepare optimal meals.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided transportation and appointments management.
  • Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
  • Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
  • Assisted disabled clients to support independence and well-being.
  • Developed individual care plans for clients based on specific needs.
  • Provided mobility assistance such as walking and regular exercising.
  • Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
  • Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
  • Administered medications in accordance with doctor's instructions.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Constructed cognitively stimulating activities.
  • Provided direct personal care and administrative services to clients.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Documented vital statistics and coordinated with health care providers.
  • Researched and recommended community resources to meet clients' needs.
  • Scheduled and coordinated medical appointments.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Improved patients' comfort with massage and application of topical treatments.
  • Transported clients for medical and personal outings.
  • Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Developed and implemented care plans for clients.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
  • Trained new staff members on best practices for home health care.
  • Assisted with end-of-life care.
  • Utilized universal precautions and infection control principles in all aspects of care.

Home Health Aide

GHG Home Care
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Followed nutritional plans to prepare optimal meals.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided transportation and appointments management.
  • Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
  • Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
  • Assisted disabled clients to support independence and well-being.
  • Developed individual care plans for clients based on specific needs.

Court Clerk

Superior Court of New Jersey
  • Maintained and updated electronic databases to accurately and securely store court documents.
  • Examined legal documents submitted to courts for adherence to laws and court procedures.
  • Reviewed court documents to process subpoenas, motions and pleadings.
  • Assisted court in scheduling hearings, meetings and other events to support seamless operations.
  • Collected court fees and fines and recorded amounts collected in Software.
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Prepared court orders and judgments for signature.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Provided assistance to attorneys and court personnel in courtroom
  • Drafted professional court correspondence to facilitate legal proceedings.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Researched case law and legal documents to support judicial decisions.
  • Prepared court documents for filing in alignment with established protocols to support compliance.
  • Coordinated courtroom proceedings and enforced adherence to proper procedures.
  • Processed legal documents to uphold court operational standards.
  • Ensured compliance with legal procedures, reducing incidence of procedural errors.
  • Managed sensitive case information, ensuring confidentiality and integrity in handling legal documents.
  • Assisted judges in streamlining court proceedings through diligent research and preparation of case materials.
  • Conducted thorough research for case preparations, contributing to successful legal outcomes.
  • Managed confidential information securely, upholding the integrity of the court system.
  • Optimized case flow and reduced backlog with strategic case assignment protocols.
  • Prepared comprehensive reports detailing court activities for submission to higher authorities as required.
  • Reduced clerical errors by implementing quality control measures when handling sensitive information.
  • Streamlined intake procedures for new cases, allowing faster assignment to appropriate judicial personnel.
  • Contributed to a positive work environment by collaborating effectively with colleagues and legal professionals.
  • Compiled and maintained accurate court records, ensuring integrity of legal proceedings.
  • Trained new clerks on court procedures, elevating overall departmental knowledge and performance.
  • Implemented public inquiry system, improving community relations and accessibility to court services.
  • Facilitated smoother court proceedings by efficiently scheduling and managing court calendars.
  • Promoted transparency within the judicial system by accurately entering case details into electronic databases.
  • Supported courtroom operations during trials, ensuring all parties had necessary materials and equipment for smooth proceedings.
  • Reduced document retrieval times with organized filing system, enhancing response times to legal inquiries.
  • Maintained organized filing systems for easy retrieval of case files and supporting documentation.
  • Processed financial transactions for fines, fees, and other court-related costs accurately and efficiently.
  • Addressed and resolved public inquiries, providing timely and accurate information on court processes.
  • Supported courtroom proceedings, ensuring all necessary documentation was prepared and accessible.
  • Expedited document authentication processes with thorough verification of signatures, seals, and stamps on legal papers.
  • Improved workflow efficiency through regular review and updating of internal policies related to court clerk duties.
  • Enhanced court efficiency by streamlining document filing systems.
  • Increased court efficiency by processing legal documents and maintaining accurate case records.
  • Assisted in development of case management system, leading to more timely case resolutions.
  • Fostered collaborative work environment, improving team efficiency and morale.
  • Facilitated communication between court departments, improving coordination for case management.
  • Enhanced communication between legal professionals by promptly distributing correspondence and case updates.
  • Coordinated effectively with judges, attorneys, and law enforcement to gather and disseminate information.
  • Ensured timely resolution of cases with accurate scheduling and coordination of hearings, trials, and conferences.
  • Improved public access to court records through implementation of digital archiving system.
  • Increased accuracy in legal documentation by introducing rigorous review process.
  • Streamlined jury selection processes, enhancing speed and fairness of juror assignment.
  • Strengthened public trust by providing exceptional customer service to individuals seeking assistance or information about their cases.
  • Performed routine data entry or document management.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Created documents with applicant information and verified data against Type database information.
  • Issued public notification of official activities or meetings.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Updated documents such as municipal codes and city charters.
  • Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
  • Informed customers by mail or telephone of additional steps needed to obtain licenses.
  • Updated operational records or licensing information using computer terminals.
  • Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
  • Researched information in municipal archives upon request of public officials or private citizens.
  • Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
  • Issued various permits and licenses such as marriage, hunting or dog licenses and collected appropriate fees.
  • Stayed up-to-date on State laws and licensing requirements to complete accurate and efficient reviews.

Home Health Aide

Bayda Home Health Care
  • Provided mobility assistance such as walking and regular exercising.
  • Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
  • Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
  • Administered medications in accordance with doctor's instructions.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Constructed cognitively stimulating activities.
  • Provided direct personal care and administrative services to clients.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Documented vital statistics and coordinated with health care providers.
  • Researched and recommended community resources to meet clients' needs.
  • Scheduled and coordinated medical appointments.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Transported clients for medical and personal outings.
  • Improved patients' comfort with massage and application of topical treatments.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Developed and implemented care plans for clients.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
  • Assisted with end-of-life care.
  • Trained new staff members on best practices for home health care.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.

Phlebotomy Intern

Doctors Office
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Organized daily work based on collection priority.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Utilized knowledge of various needle gauges and equipment for successful blood collection from difficult-to-access veins.
  • Demonstrated adaptability and flexibility in working across various departments within the facility, effectively collaborating with multidisciplinary teams for optimal patient care.
  • Improved accuracy in identifying veins through extensive practice of palpation techniques on various skin types and ages.
  • Actively participated in quality assurance initiatives aimed at refining phlebotomy processes within the clinic setting.
  • Collaborated with laboratory staff for accurate specimen labeling, reducing misidentification errors.
  • Participated in ongoing training seminars to stay current on industry standards and best practices for phlebotomy procedures.
  • Maintained strict confidentiality regarding patient information according to HIPAA regulations while processing paperwork related to test orders or results documentation.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
  • Provided support to other healthcare professionals, including nurses and physicians, during blood collection procedures or in times of high patient volume.
  • Performed venipuncture procedures on diverse patient populations, ensuring safety and comfort during the process.
  • Supported clinical team by promptly delivering specimens to appropriate departments for timely analysis.
  • Developed strong rapport with patients, addressing their concerns and alleviating anxiety prior to blood draws.
  • Assisted in maintaining a clean and organized phlebotomy station, adhering to infection control protocols.
  • Maintained detailed records of all collected samples, contributing to seamless communication between the lab and medical teams.
  • Ensured proper patient identification before each procedure, minimizing risk of incorrect blood collection or results reporting.
  • Provided exceptional customer service while registering patients and verifying insurance information, ultimately streamlining the check-in process.
  • Enhanced patient experience by providing compassionate and efficient blood draw services.
  • Conducted capillary punctures when necessary for patients with unsuitable veins or special needs situations requiring alternative methods.
  • Contributed to efficient laboratory operations by accurately entering patient data and test orders into the electronic medical records system.
  • Managed high-volume workloads, successfully completing up to 40 blood draws per day during peak times.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Conducted venipuncture and other CT procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Packaged and shipped specimens to central lab daily.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Verified patients' identification for proper sample collection.
  • Verified proper storage and transportation of specimens to laboratories.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Participated in quality assurance and competency assessment initiatives.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Reviewed and processed requisitions for laboratory tests.
  • Provided guidance and support to laboratory personnel.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Assisted in training and onboarding new phlebotomists.
  • Developed and implemented strategies to improve phlebotomy processes.
  • Handled insurance verification tasks using Software and Software to validate patient insurance information.

Certified Nurses Aide Coordinator

Regent Care Nursing Home
02.2000 - 2022
  • Supported creation of continuing education initiatives for CNAs, fostering skill advancement.
  • Supported effective staffing decisions by accurately tracking CNA hours, certifications, and availability.
  • Streamlined workflow processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Facilitated conflict resolution among nursing staff members when necessary, maintaining a harmonious work atmosphere conducive to quality patient care.

Education

High School Diploma - Nursing Leadership And Management

Kennedy High School
Paterson, NJ
06.1989

Skills

Vital signs monitoring

Timeline

Certified Nurses Aide Coordinator

Regent Care Nursing Home
02.2000 - 2022

Certified Nurses Aid

Bergen Regional Medical Center, Behavior Health & Acute

Certified Nurse Is a

Children Retreat

Home Health Aid

Nurse Finders Agency

Home Health Aide

GHG Home Care

Court Clerk

Superior Court of New Jersey

Home Health Aide

Bayda Home Health Care

Phlebotomy Intern

Doctors Office

High School Diploma - Nursing Leadership And Management

Kennedy High School
Cynthia PilgrimPhlebotomist