Cynthia Pinedo
Colton,CA
Summary
Driven by a strong work ethic and customer service expertise, I excelled at Walmart as an Online Personal Shopper, achieving high satisfaction ratings through excellent communication and problem-solving abilities. My experience spans from HR support to leading programs at Think Together, Inc, showcasing my ability to build relationships and deliver results efficiently.
Overview
4
4
years of professional experience
Work History
Online Personal Shopper
Walmart
05.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
Sub Program Leader
Think Together, Inc
05.2024 - 08.2024
- Promoted a positive work environment by cultivating open communication channels within the team and addressing concerns promptly.
- Implemented well-received activities and events.
- .Effectively managed time-sensitive projects delivering results within deadlines without compromising quality standards.
- Monitored program performance through regular evaluations, identifying areas for improvement and implementing necessary changes.
Human Resources Intern
Walmart
01.2023 - 07.2023
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
- Created and updated tracking spreadsheets using MS Excel.
- Developed strong written and verbal communication skills.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
- Worked with HR team to coordinate company events.
- Enhanced employee onboarding experience by streamlining the orientation process and creating informative materials for new hires.
- Recorded employee complaints and helped resolve conflicts to address issues quickly and promote healthy work environments.
Sales Associate
Burlington
08.2020 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
GED - Adult And Continuing Education
Mt San Antonio College
Walnut, CACertificate - Administrative Assistance And Secretarial Science
Mt San Antonio College
Walnut, CASkills
- Patience and Empathy
- Customer service expertise
- Relationship Building
- Planning and Organization
- Problem-Solving
- Teamwork and Collaboration
- Strong Work Ethic
- Excellent Communication
- Answering Phones
- Personal Assistance
- Filing and Recordkeeping
- Organizing and Preparing Meetings
Timeline
Sub Program Leader
Think Together, Inc
05.2024 - 08.2024
Human Resources Intern
Walmart
01.2023 - 07.2023
Online Personal Shopper
Walmart
05.2022 - Current
Sales Associate
Burlington
08.2020 - 01.2022
GED - Adult And Continuing Education
Mt San Antonio College
Certificate - Administrative Assistance And Secretarial Science
Mt San Antonio College
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