Cynthia Pinedo
Winchester,CA
Summary
Dynamic leader with proven expertise in operations management and customer engagement, honed at Raising Cane's. Excelled in inventory control, staff development, and implementing feedback-driven improvements, significantly enhancing service quality. Skilled in conflict resolution and team mentoring, fostering a motivated workforce and a positive dining experience.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
Raising Cane's
08.2021 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Education
High School Diploma -
Vista Murrieta High School
Murrieta, CA06.2020
Skills
- Customer Engagement
- Operations Management
- Point of Sale (POS) system operation
- Shift Management
- Complaint resolution
- Food Service Background
- Adaptable
- Pre-shift walk-through
- Reliable and Responsible
- Coaching and Mentoring
Timeline
Restaurant Manager
Raising Cane's
08.2021 - Current
High School Diploma -
Vista Murrieta High School
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