Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Kay Pizzica

Palm Harbor,FL

Summary

Dynamic professional with extensive experience in customer service and route navigation, notably as an Uber Driver. Proven track record of achieving high customer satisfaction scores while ensuring safety compliance and efficient vehicle maintenance. Skilled in time management and adept at utilizing GPS technology to enhance service delivery.

Overview

32
32
years of professional experience

Work History

Uber Driver

Uber
Tampa Bay , Florida
12.2024 - Current
  • Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
  • Navigated routes using GPS systems for efficient delivery of passengers.
  • Monitored fuel levels and tire pressure regularly to ensure vehicle is running efficiently.
  • Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
  • Adhered to all city regulations related to ride share services such as speed limits, parking rules.
  • Ensured compliance with all federal and state laws pertaining to transportation services.
  • Achieved consistently high customer scores due to exceptional service.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.

Administrative Assistant

Lavish Locks Tampa
Tampa , Florida
10.2020 - 05.2023
  • Conducted research on various topics as requested by management.
  • Greeted visitors and provided general information about the company.
  • Compiled data from various sources into organized reports for review by management team.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Managed office supplies inventory and placed orders when necessary.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Scheduled appointments between clients and customers and internal staff members.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.

Retail Store Sales Manager

Florida Leather Gallery/Matter Brothers Furniture
Tampa Bay, Florida
06.1993 - 05.2020
  • Managed online ordering process including order fulfillment, shipping tracking information, returns processing.
  • Developed and implemented strategies to increase customer satisfaction, loyalty and retention.
  • Monitored inventory levels to ensure adequate stock of merchandise was available at all times.
  • Performed daily audits of the store's cash drawers ensuring accuracy of transactions.
  • Directed and coordinated store activities to meet customer service, sales, productivity and profitability objectives.
  • Interfaced with vendors to negotiate pricing terms that would benefit the company's bottom line.
  • Monitored competitor activity in order to stay ahead of industry trends.
  • Analyzed sales data to identify trends and opportunities for growth in store performance.
  • Analyzed customer feedback surveys to identify opportunities for improved customer service.
  • Conducted regular meetings with staff members to discuss goals, objectives and any concerns they may have had about their job roles.
  • Resolved customer complaints quickly and efficiently while maintaining positive relationships.
  • Organized promotional displays throughout the store according to seasonal trends or upcoming events.
  • Created weekly schedules for employees based on store traffic patterns.
  • Collaborated with other departments within the organization to resolve issues related to product delivery or availability.
  • Recruited, trained, coached, mentored and evaluated staff members on their performance.
  • Implemented operational policies and procedures to maximize efficiency while maintaining compliance with company standards.
  • Assisted customers with product selection based on their individual needs and preferences.
  • Maintained accurate records of all purchases made by customers using point-of-sale systems.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Collaborated with the HR department to recruit, hire, and onboard new sales staff.
  • Supported sales team members to drive growth and development.

Education

Bachelor of Arts - Special Education/Social Work

Central Bible College
Springfield MO
05-1978

Skills

  • Customer service
  • Route navigation
  • Vehicle maintenance
  • Safety compliance
  • Time management
  • GPS technology
  • Employee training
  • Inventory management
  • Sales analysis
  • Visual merchandising
  • Cash handling
  • Conflict resolution
  • Team building
  • Vendor negotiation
  • Order fulfillment
  • Staff training and development
  • Store operations
  • Training and mentoring
  • Decision-making
  • Scheduling employees
  • Management
  • Sales team leadership
  • Delegating work
  • Upselling strategies
  • Marketing strategies

Timeline

Uber Driver

Uber
12.2024 - Current

Administrative Assistant

Lavish Locks Tampa
10.2020 - 05.2023

Retail Store Sales Manager

Florida Leather Gallery/Matter Brothers Furniture
06.1993 - 05.2020

Bachelor of Arts - Special Education/Social Work

Central Bible College

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