Cynthia Pom-Hay

• Manage day-to-day financial transactions of the service department.

• Prepare and process service payables, receivables, and banking activities.

• Perform general accounting duties, including data entry, filing, and account reconciliations.

• Record and post customer payments accurately.

• Process credit card and electronic payments.

• Prepare and submit bank deposits.

• Handle and process warranty claims.

• Review field technicians’ paperwork for accuracy and communicate weekly with the Service Supervisor.

• Generate weekly and monthly financial reports.

• Assist with phone coverage during peak hours.

• Support the Office Manager with additional administrative tasks as needed.

• Receives, processes, and acknowledges customer orders/change orders, including use of customer portals as required.
• Coordinates order reviews with Operations, Quality, and Sales team and transmits order verification commitments to the customer.
• Processes internal sales orders – Operations and Inter-Company.
• Populates job travelers based on customer orders and assembles internal Sales order folders for Operations.
• Manages office supply stock & company uniforms as necessary.
• Monitors and expedites all customer quotation activities with internal team as required in support of outside sales team.
• Assists Sales in resolving customer PO discrepancies.
• Assists Finance in credit memo/invoicing resolution.
• Responsible for Customer RMA processing.
• Handles all customer service inquiries, issues and escalation requirements as needed.
• Provides support to HR for coordination of on-site communication boards.
• Assist with additional administrative functions as required in support of Shipping/Receiving team.
• Coordinates with internal parties to support the preparation of documents for export shipments.
• Responsible for performing all customer and vendor compliance screening. Knowledgeable with ITAR/parts compliance.
• Perform various tasks and all other duties as required/assigned by Department Supervisor.
• Conduct all tasks in a safe and efficient manner complying with all local, state, and federal EHS regulations and with Morgan Hudson EHS Guidelines. Guidelines include but not limited to participation in required EHS training and use of proper PPE.

• Support executive management team in day to day routines
• Correspond/communicate with customers, tenants, vendors
• Maintain accounts payable process including opening mail, obtain and attach proper supporting documents, determine invoice expenses allocation, invoice entry into ProCom, check processing, check mailing and vendor reconciliations.
• Duties include generating orders, barcoding label entry, accounts receivable and collection of past-due invoices, calculating annual cylinder leases. organized and able to multi-task.
• Ensure all Invoices are accurate and investigate any discrepancies until resolved
• Ensure all payments are made in a accurate and timely manner
• Maintain accurate documentation of all vendors.
• Maintain organized and up to date filing systems for all business contracts.