Cynthia Pond
Manchester,NH
Summary
Dynamic hospitality professional with extensive experience at Lakehouse Grille, excelling in high-pressure environments. Proven track record in delivering exceptional customer service and managing cash transactions accurately. Skilled in team management and effective communication, ensuring seamless event execution and guest satisfaction. Committed to maintaining cleanliness and organization while fostering a positive atmosphere and adhering to alcohol service rules and regulations.
Overview
22
22
years of professional experience
Work History
Event Bartender/Lead Banquet Server
Lakehouse Grille
07.2011 - Current
- Delivered exceptional customer service while efficiently managing multiple drink orders in a fast paced environment during weddings and other events with 25-225 guests.
- Trained and mentored other bartenders on best practices and efficiency.
- Ensured compliance with health and safety regulations during high-volume events.
- Maintained cleanliness and organization of bar area, resulting in improved workflow efficiency.
- Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
- Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
- Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
- Coordinated with event planners to ensure bar setup met specific theme and requirements of each event.
- Adapted quickly to changing event dynamics, maintaining high service standards under pressure.
- Supervised dining room operations, ensuring efficient service flow and customer satisfaction.
- Coordinated with kitchen staff to streamline order delivery and enhance dining experience.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Acted as the point of contact for communication between the sales staff, kitchen staff and event host to ensure top notch execution of each event.
Bartender/Function Server/Dining Room Manager
Alan’s of Boscawen
08.2003 - 05.2011
- Managed bar inventory, optimizing stock levels and minimizing waste efficiently.
- Monitored compliance with health and safety regulations, maintaining a clean work environment.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
No Degree - Criminal Justice
New England College
Henniker, NHSkills
- Flexibility in high-pressure situations
- Efficient multitasking
- Effective team collaboration
- Reliable and punctual
- Cash handling proficiency
- Special event experience
- Alcohol safety awareness
- Fast learner
- Honest and dependable
- Hospitality and guest service
- Willingness to learn
- Desire to take on new tasks and expand responsibilities
Timeline
Event Bartender/Lead Banquet Server
Lakehouse Grille
07.2011 - Current
Bartender/Function Server/Dining Room Manager
Alan’s of Boscawen
08.2003 - 05.2011
No Degree - Criminal Justice
New England College