Summary
Overview
Work History
Education
Skills
Leadership Experience
Personality
Communication Skills
Timeline
Generic

Cynthia Powell

Bay Minette,Al

Summary

My objective is to obtain a leadership position to utilize leadership skills to ensure the success of my team and to meet and exceed all expectations of Wells Fargo Bank. To ensure the utilization of tools and resources for the continuous growth of my team and personal growth. Dynamic and attentive customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations.

Overview

27
27
years of professional experience

Work History

Associate Personal Banker

Wells Fargo Bank
07.2014 - Current
  • Provide advice and guidance to customers and maintain compliance and manage risk
  • Customer service, safe loan officer and banking
  • Use tools and resources to follow company values.
  • Financial resource, team leadership, responsibilities including self -management, continuous education and growth management
  • Responded to customer inquiries regarding new accounts and account services.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service
  • Teller duties, transaction processing,risk management, compliance, uncovering financial needs, money management
  • Consumer and business banking
  • Leadership roles

CSSR

Wells Fargo Bank
10.2013 - 07.2014
  • Provide customer service, maintenance accounts and problem solving
  • Uncovering needs and segmenting to partners.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Strengthened communication skills through regular interactions with others.

Service Manager

Wells Fargo Bank
07.2010 - 10.2013
  • Overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service
  • Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the bank's performance.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Resolved customer complaints in professional and timely manner.
  • Recruited, interviewed and hired employees and implemented mentoring to promote positive feedback and engagement.

Teller

Wells Fargo Bank
11.2008 - 07.2010
  • Providing customer service, processing transaction, risk management, compliance
  • Maintained cash drawer accuracy by conducting and implementing effective cash handling practices.
  • Trained new hires on customer service policies and procedures.
  • Cross-sold credit cards, loans and other bank products.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.

2nd Key Holder

Friedman’s Jewelry
09.2006 - 08.2008
  • Daily management operations, 2nd key holder, opening and closing, sales, inventory, credit apps, team leader
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
  • Trained newly hired sales team in upselling techniques.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Oversaw employee schedules, optimizing labor costs while ensuring adequate staffing during business hours.

Production Worker

Southern Aluminum/ Citations
01.1997 - 08.2006
  • Enhanced product quality by conducting regular inspections and identifying areas for improvement.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Assembled and tested various products to meet production requirements and quality control standards.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Followed safety procedures and guidelines to maintain safe working environments.

Education

High School Diploma -

Baldwin County High School
Bay Minette, AL
05.1996

Skills

  • Loan Officer
  • Risk Management Compliance
  • Time Management
  • Problem Solving
  • Sales
  • Advice and Guidance
  • Leadership
  • Analyzing Data
  • Banking operations knowledge
  • Financial Services
  • Financial product knowledge
  • Teller Support
  • Customer Service
  • Coaching

Leadership Experience

I will coach and lead my team to be successful in every area to align with Wells Fargo’s vision and values. To put the customers first and provide excellent customer services while managing risk and staying in compliance. To foster development and growth with each employee while embracing diversity.

Personality

I am teachable and eager to learn. It is important to me to succeed, meet and exceed expectations, and ensure the success of my company and my team. It is important to me that I lead my team to success and to be a valuable resource to my company as well as my customers. I want to foster growth and build future leaders.

Communication Skills

I have the skillset to effectively communicate to and educate my team with the knowledge and tools to align with Wells Fargo’s Vision and Values. I am effective in communicating with my customers and doing what is right and providing options and solutions while staying in compliance and managing risk. 

Timeline

Associate Personal Banker

Wells Fargo Bank
07.2014 - Current

CSSR

Wells Fargo Bank
10.2013 - 07.2014

Service Manager

Wells Fargo Bank
07.2010 - 10.2013

Teller

Wells Fargo Bank
11.2008 - 07.2010

2nd Key Holder

Friedman’s Jewelry
09.2006 - 08.2008

Production Worker

Southern Aluminum/ Citations
01.1997 - 08.2006

High School Diploma -

Baldwin County High School
Cynthia Powell