Cynthia Pozas

Leading the charge to develop an innovative scalable strategy and roadmap to optimize the people operations function globally.

• Lead team of 12 global HR Operations professionals enabling them for success, while increasing their capability in areas of Employee Relations, Global Compliance, Immigration and Mobility, Data Analytics, Benefits operations, and other core operations functions.
• Lead complex global projects, change management initiatives, deliverables, and escalations.
• Identify root cause of problematic limitations with ChargePoint's HRIS and global processes, establish 'Get Well Plan' for foundational improvements enabling greater efficiency and improved data integrity.
• Oversee day-to-day operations in accordance with business objectives.
• Analyze business operations and implement strategies to improve operational effectiveness and the employee experience.
• Collaborate with executive leadership to develop long-term HR goals and objectives.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
• Analyze and report on employee benefits data to identify trends and develop strategies for improvement.
• Negotiated and managed contracts with health insurance providers to secure cost-effective employee coverage.
• Developed comprehensive benefits packages for Mexico employee population to improve employee satisfaction and retention.
• Build relationships with vendors to foster quality service delivery.
• Ensure timely and accurate compliance filings.

Set the vision, strategy and roadmap to transform how Nutanix delivers HR Services to employees globally. Built and directed a team of 50+ employees across 10 countries responsible for EE Experience, HR Operations, Internal Mobility, Compliance, HR Technology & Data Management.

• Implemented a scalable, high-performing service organization aligned to HR’s business strategy increasing productivity and providing superior employee experience. Deliver front line services to 7000+ employees, supporting 40,000+ cases per year and proudly maintaining a stellar eNPS of 90+ globally.
• Successfully built a high-performance culture improving morale during the global pandemic, maintaining business continuity and team retention in a challenging market. Lead the organization that held the highest engagement scores and retention rates across HR (12% higher than company avg, 16% higher than industry) , top scores in "effective management", "strategic leadership" and "actions aligned to core values".
• Implemented an HR PMO delivering global project management for cross-functional initiatives with discipline and quality.
• Implemented a centralized HR Technology team focused on innovative solutions, data governance and optimized business processes. Lead proposal to redesign Nutanix Tech operating model aligning to industry best practice, improving end user support and igniting HR's roadmap to achieve strategic outcomes.
• Reimagined the employee experience with simplified solutions and automation. Including chatbots, persona-based knowledge base, self-service processes, and Workday approvals through slack integration.
• Lead transformation for Global Mobility programs. Consolidated vendors, standardized relocation benefits, established immigration policy, automated visa tracking, optimized I-9 verifications for remote workers, and launched a dashboard to measure program cost. Resulting in improved ee experience, productivity, cost savings, strengthened compliance and a more competitive market advantage.
• Delivered customized ServiceNow solutions for HR Services, Employee Relations, and Global Payroll improving case management and access to powerful analytics resulting in cost savings and a consistent employee experience by meeting multiple teams needs within one tool.
• Maintain operational excellence with service level agreements, key performance indicators, analytics, prudent budget management, a quality /audit program, and quarterly business reviews.
• Cultivated relationships with business leaders to co-design strategy, policies, and solve complex enterprise-wide initiatives including COVID vaccination, contact tracing, work furloughs, workforce reductions, acquisition and divestitures, and digitization of Interantional payroll.

Support the employee-employer relationship to foster productivity, high engagement and a holistic end to end HR experience. Lead all aspects of the global Employee Relations function.

• Lead comprehensive sensitive investigations, conflict negotiation/ resolution and provided recommendations to leaders for disposition.
• Worked with leadership and business partners in assessment, evaluation, and implementation of policy, procedure, tools, programs and compliance measures.
• Provide senior executives with comprehensive analysis for data driven decision-making and development of thoughtful action plans to mitigate risk and reduce incident rate.
• Scaled and aligned ER case intake with People Operations service model improving overall response time and employee experience.

Established HR Legal Employee Relations' global vision, strategy and roadmap aligned to key business goals. Combined strong business acumen with an understanding of back-end infrastructure and operational expertise to develop solutions to complex, ambiguous business challenges. Lead the design, planning and implementation of various projects, and initiatives across the organization including:

• Design and implementation of a scalable, global service delivery model. Resulting in improved business intelligence; process improvement, efficient use of resources; best in class ER services
• Implemented self-service dashboards delivering business intelligence and increased capability to accurately identify most prevalent case types and trends across company.
• Led RFP to evaluate outplacement service offerings in market ensuring Cisco received the best solution at the best value.
• Track lead for workforce reductions. Led efforts to operationalize severance packages, facilitate policy and process decisions with cross functional partners (Payroll, Stock, Benefits and post notification support.)
• Managed planning and logistics for one of Cisco's largest most complex onsite EEOC audits.
• Lead HR Legal Employee Relations training strategy delivering a regular cadence of learning opportunities to address skill gaps, provide development opportunities and build on team knowledge to enrich success.

Corporate Global Program Manager for Cisco’s employer sponsored onsite childcare centers in US and India, serving 350+ children.

• Developed program strategy and annual initiatives.
• Worked collaboratively with Integrated Health team to enhance wellbeing offerings for Cisco families.
• Managed multiple vendors, overall program quality, center's financial health, employee satisfaction, RFPs, contract negotiations, oversight of center operations, responsible for physical facilities, safety, risk management, employee relations, marketing, benchmarking, and reporting.
• Cisco's childcare centers proudly maintained, NAEYC accreditation during my tenure - highest standard of quality for early education programs.

Led a team of Tier II HR Program Managers, responsible for complex case resolution, building stakeholder partnership, continuous improvement for core processes and delivering a stellar employee experience through a scalable, efficient, global service delivery model.

• Improved team performance by redesigning program manager roles to increase emphasis on COE engagement, consulting skills and data driven decision making resulting in stronger alignment with COE partners and improved employee experience. Created a comprehensive road map with clear initiatives and development plans for all team members.
• Developed strategy and execution plan evolving global service delivery model to better address regional needs, resulting in greater employee satisfaction, improved SLA's, mitigating compliance risk, and creating meaningful career development opportunities across team.
• Led process improvement efforts for limited restructures resulting in productivity gains for HR specialists and increased efficiency for COE partners.
• Managed significant increase in team workload and improved morale during a turbulent pre and post HRIS and Compensation Planner implementation.
• Established organizations' Value Proposition producing a clear, compelling brand and marketing strategy to drive awareness, recognition, and support new model adoption after a failed outsourced effort. Resulted in renewed trust, higher CSAT scores and increased utilization.
• Built strategic partnerships with COE's and functional stakeholders, integrated all new solutions and service offerings into Contact Center support model.

• Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
• Managed team operations and developed infrastructure including; implementation of case management platform, reporting, and analytic capabilities.
• Developed robust training programs to strengthen investigatory skills, legal understanding, and case management strategies.
• Partnered on building ER's Crisis and Civility policies and protocol.
• Supported discovery requests for external claims.
• Selected for "high potential" program partnered with Cisco's Employment Law Attorney on outside council RFP, leading to full time position in Employee Relations.