CYNTHIA PRAYE
Cashmere
Summary
Results-driven professional with extensive experience in portfolio management and strategic direction. Proven ability to lead diverse teams and implement impactful solutions. Known for collaborative approach and strong adaptability, ensuring project success and alignment with business objectives.
Overview
25
25
years of professional experience
Work History
Portfolio Director – On Demand/Multi-Retail
CBRE
Washington
02.2023 - 07.2024
- Maintained client relations with multiple clients to ensure client expectations are met through regular meetings, SLA/KPI review, plan improvements and process development
- Manage a team of Sr. Retail Account Managers and teams, staffed to ensure adequate coverage for each client to meet contractual agreements
- Managed over $100M in gross revenue across 8 different clients (client list and GR varied throughout the year)
- Manage contract renewals, amendments, and new lines for business for each client
- Participate in and drove business development across multiple clients, partnering with CBRE internal teams to develop and present ideas
- Collaborated with internal departments to streamline operations and improve overall project management practices.
- Managed cross-functional teams to ensure timely delivery of high-quality products and services.
- Established clear project milestones and deliverables, resulting in increased efficiency and transparency for stakeholders.
Regional Facility Director – SST
CBRE
05.2022 - 02.2023
- Instrumental in the launch of a new program of Shared Techs, across the US
- Managed the Northern Hemisphere territory from Coast to Coast
- Developed processes and procedures for a new program, including but not limited to, route mapping, sales slide decks, training schedule, KPI’s for various roles, work order swivel chair process, onboarding and offboarding employees
- Spearheaded a special project in Nashville for a client with little notice. Able to put boots on the ground in 2 days, develop and implement a plan for repairs across the area, meeting the needs and expectations of the client in a very short time frame
- Led staff training initiatives to improve employee skill sets and boost productivity levels.
- Developed and implemented strategic plans for the overall growth and improvement of the facility.
Regional Facility Director - Walmart
CBRE
02.2022 - 05.2022
- Managed a team of 7 Regional Facility Managers spanning the West Coast, Alaska and Hawaii
- Responsible for training, career development, budget oversight, developing and implementing new processes and procedures
Licensed Property Manager – HOA Manager
Echo Property Management
Bozeman, Montana
01.2019 - 12.2021
- Provided detailed monthly reports to property owners on financial performance indicators such as revenue growth and expense trends.
- Maintained accurate records of all property transactions, ensuring compliance with local laws and regulations.
- Established strong relationships with vendors to negotiate competitive contracts for services such as landscaping, pest control, and waste removal.
- Coordinated with contractors for timely completion of repairs and improvements, preserving the value of properties under management.
- Conducted thorough property inspections regularly, ensuring adherence to safety standards and maintaining a well-maintained environment.
Regional Facility Manager
Hines
Seattle, Washington
03.2017 - 10.2018
- Oversaw 8M sq ft of Amazon Class A office space, as well as an additional 4M sq ft of new construction
- Managed multiple budgets lines over several leased buildings, vendors and contracts, working closely with Amazon’s Global Real Estate and Facilities, utilizing MS Office, Excel, and Project Insight
- Provided semi-annual budget reporting to Amazon’s leadership
- Continuously assessed the effectiveness of facility management processes, adjusting strategies as necessary to improve overall performance.
- Coordinated cross-functional teams during facility construction or renovation projects to meet deadlines while maintaining budgetary constraints.
- Mentored junior team members in facility management best practices, fostering a culture of continuous learning within the organization.
- Managed vendor relationships to ensure timely delivery of services, adherence to budgets, and high-quality workmanship.
- Supervised staff of 15 in day-to-day activities.
Construction Project Liaison Manager
CBRE
Redmond, Washington
01.2015 - 03.2017
- Acted as central point of contact for the integration of new sites and projects into the FM services
- Worked closely with internal teams on all aspects of space design and development, conducting product reviews and evaluations with all Microsoft stakeholders within the project
- Provided guidance to Project Managers, General Contractors and Architects, following Microsoft Real Estate & Facilities Design Guidelines, implementing designs meeting sustainability and longevity design goals
- Enhanced project communication by establishing and maintaining effective liaison between cross-functional teams.
- Collaborated with various departments to gather critical information for successful project execution and decision making.
- Improved stakeholder satisfaction with consistent updates on project progress, addressing concerns, and providing support as needed.
- Cultivated strong working relationships with clients, vendors, and internal stakeholders to enhance collaboration and teamwork on projects.
Facility Manager
CBRE
Redmond, Washington
10.2008 - 01.2015
- Managed approximately 13 Office Space buildings totaling over 1M st ft of Microsoft owned and leased properties
- Spearheaded a large project to change product for measurable cost savings to Microsoft
- Conducted regular safety audits for compliance with regulations.
- Developed annual budget plans by analyzing facility needs and expenditures.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Liaised with vendors to maintain equipment warranties, ensuring timely repairs or replacements when needed.
- Developed strategic plans for facility improvements, considering both short-term needs and long-term objectives.
- Improved facility efficiency by implementing preventive maintenance programs and optimizing resource allocation.
- Oversaw successful relocation projects, minimizing downtime and ensuring smooth transitions between facilities.
- Increased cost savings by renegotiating vendor contracts and identifying areas for budget optimization.
- Working closely with both internal and external providers to assure prompt response and work completion
Office/Facility Manager
Zillow Inc
Seattle, Washington
11.2003 - 08.2008
- Managed multimillion-dollar Class A high-rise improvement project, managing design vs Functionality
- Vendor contract management including negotiation, supervision, budgeting and monitoring all contacts for Zillow’s Seattle and New York offices, complete with schedules and quarterly evaluations reported to the CFO
- Primary responsibilities included: Direct management all front office personnel, overseeing financial reporting, supervision of space planning and relocations, and all matters of documenting and implementing safety programs in accordance with governing requirements
Regional Office Manager/Facility Manager
Text 100 Public Relations
Seattle, Washington
11.1999 - 10.2003
- Project managed relocation and tenant improvement projects over five North America offices
- Liaised with Real Estate Agent, General Contractor, Architect and other vendors to ensure on-time and in-budget delivery
- Directly managed all Office Managers across North America
- Duties included hiring, training, mentoring and annual performance reviews
- Wrote procedure and aided our Australia and London offices for office move procedures
- Other duties included, but not limited to: Financial Reporting – reporting, budgeting, invoice reconciliation
- Space Planning – supervision and coordination of all internal and external office moves across all offices
- Safety Programs – wrote procedures, implemented safety plans and committees based on local and state code requirements
- Provided training and ongoing assistance to all Office Managers
Education
No Degree - Property Management License
Bruno Friia
Bozeman, MT09-2020
Skills
- Innovation management
- Client relations
- Cross-functional collaboration
- Contract negotiation
- Annual performance reviews
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Excellent communication
- Critical thinking
- Team management
- Team building
Timeline
Portfolio Director – On Demand/Multi-Retail
CBRE
02.2023 - 07.2024
Regional Facility Director – SST
CBRE
05.2022 - 02.2023
Regional Facility Director - Walmart
CBRE
02.2022 - 05.2022
Licensed Property Manager – HOA Manager
Echo Property Management
01.2019 - 12.2021
Regional Facility Manager
Hines
03.2017 - 10.2018
Construction Project Liaison Manager
CBRE
01.2015 - 03.2017
Facility Manager
CBRE
10.2008 - 01.2015
Office/Facility Manager
Zillow Inc
11.2003 - 08.2008
Regional Office Manager/Facility Manager
Text 100 Public Relations
11.1999 - 10.2003
No Degree - Property Management License
Bruno Friia
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