Cynthia Price-Holman
Orlando,FL
Summary
Dynamic and attentive Personal Banker specializes in retail banking, customer service, and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support the company and customers. Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products.
Overview
17
17
years of professional experience
Work History
Personal Banker
Fifth Third Bank
09.2013 - 07.2023
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Cross-sold bank products and services to meet customer needs and provide options.
Lead Customer Service Representative
Fifth Third Bank
02.2008 - 02.2013
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Streamlined processes for better service delivery, resulting in improved customer retention rates.
- Managed the team of customer service representatives, consistently achieving performance targets and goals.
- Developed and implemented training programs to improve staff knowledge and skills, leading to increased productivity.
- Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
Call Center Supervisor
Fifth Third Bank
12.2006 - 02.2008
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Streamlined call center operations for increased efficiency by implementing new scheduling and workforce management strategies.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Maximized employee retention, fostering a supportive work environment and offering growth opportunities.
Education
Associate of Arts - Hospitality
Valencia College
Orlando, FL06.2025
High School Diploma -
Ottawa Hills High School
Grand Rapids, MI06.1975
Skills
- Account Maintenance
- Loans
- Issues Resolution
- Financial Product Knowledge
- Upselling
- Customer Service
- Relationship Building
- Fraud Prevention
- Banking
Timeline
Personal Banker
Fifth Third Bank
09.2013 - 07.2023
Lead Customer Service Representative
Fifth Third Bank
02.2008 - 02.2013
Call Center Supervisor
Fifth Third Bank
12.2006 - 02.2008
Associate of Arts - Hospitality
Valencia College
High School Diploma -
Ottawa Hills High School
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