Summary
Overview
Work History
Education
Skills
Clinical Research Experience
Timeline
Generic

Cynthia Pringle

Lowndesboro,AL

Summary

Dedicated administrative professional well-versed in communication and team building. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Knowledgeable in medical terminology and scheduling and coordinating paperwork. Detail-oriented and ready to bring 5 years of relevant work experience to your team.

Overview

19
19
years of professional experience

Work History

Patient Services Representative II / Phlebotomist

Quest Diagnostics
10.2019 - Current
  • Follow Collect specimens according to established procedures
  • This includes, but not limited to drug screens, biometric screening and insurance exams
  • Administer oral solutions according to established training
  • Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory services
  • Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders
  • Enter billing information and collect payments when required, including the safeguarding of assets and credit card information
  • Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order
  • Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed
  • Read, understand and comply with departmental policies, protocols and procedures: (i.e
  • Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions
  • Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct
  • Assist with compilation and submission of monthly statistics and data
  • Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs
  • Complete training courses and keep up-to-date with the latest phlebotomy techniques
  • Travel to Territory Manager meeting if held off-site or off normal shift
  • Participate on special projects and teams
  • Stay-up-to date on company communications and assist with the distribution of technical information to the work group
  • Perform Point of Care (POC) testing at those sites where needed and the complete training/competency evaluations per Standing Operating Procedure (SOP)
  • With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures
  • Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur
  • Assist with the preparation of schedules for the assigned work group or PSC's
  • Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur
  • Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when required
  • Assist supervisors with the implementation of SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines
  • Ensure facilities are neat, clean and in good repair, takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance
  • Will be required to act as a coach, mentor, instructor and resource advisor for new employees, as well as be the point of contact to staff on site and provide regular input to the group lead or supervisor.
  • Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
  • Enhanced communication between patients and healthcare providers, ensuring timely delivery of test results and medical advice.

Study Start Up Specialist II

Nieu Wave Clinical Research
03.2016 - 09.2019
  • Primary contact and liaison with investigative sites during study maintenance and when assigned, site start-up (SSU) activities, with responsibility for collection of the required investigator and regulatory documents to ensure EC applications were made within the timelines agreed with project management and SU team
  • Ensured documents were filed and systems were updated on an ongoing and timely basis making, Nieu Wave Clinical Research ready for an audit at any time
  • Collected and tracked regulatory & investigator documents required are collected in a timely manner
  • Ensured that all assigned maintenance and startup activities were on track and support studies deliverables
  • Followed up with sites in order to ensure documents were collected in a timely manner
  • Escalated study issues appropriately and in a timely fashion
  • Updated study documents when there were changes in study personnel/study amendments
  • Contributed to the preparation of submissions to IRB/IEC with appropriate supervision.

Office Manager

Flowers by Tonya
08.2004 - Current
  • Maintained office efficiency by managing 13 employees, organizing office operations and procedures, and implementing rules and regulations
  • Assisted the Accountant with receivable and payable accounts to maintain financial stability
  • Performed various clerical duties as needed
  • Ensured inventory supplies were plentiful for the different tasks and arrangement that needed to be done daily
  • Used software packages to produce a variety of documents and e-mail communication
  • Utilized standard office procedures in order to conduct routine work and knowing when to refer issues to a supervisor for further guidance
  • Prepared routine correspondence or reviewed correspondence of others, ensuring that spelling, grammar, and formatting are correct.

Education

Associate of Applied Science - Healthcare Information And Technology

DeVry University
Villa Park, IL
01.2025

GED -

Trenholm State Community College
01.2007

Skills

  • Excellent Written and Verbal Skills
  • Microsoft Office, Excel, Word, PowerPoint
  • Fast-Pace Learner
  • Multi-Tasking, Multi-Phone Line
  • Commercial Driver License Class B
  • Office Machines (Fax, Copy)
  • Phlebotomy
  • Recruitment/Scheduling
  • IRB Submissions
  • Regulatory Maintenance
  • Obtain ICF
  • Data Entry
  • Vital Signs
  • Appointment Scheduling
  • Healthcare Knowledge
  • Medical Billing
  • Medical Terminology
  • Problem Solving
  • Attention to Detail

Clinical Research Experience

  • Study Phase II, III, IV
  • NASH
  • Diabetes
  • Migraine
  • Hot Flash
  • UTI
  • Atopic Dermatitis
  • Major Depression
  • Severe Eczema
  • Hypertension

Timeline

Patient Services Representative II / Phlebotomist

Quest Diagnostics
10.2019 - Current

Study Start Up Specialist II

Nieu Wave Clinical Research
03.2016 - 09.2019

Office Manager

Flowers by Tonya
08.2004 - Current

Associate of Applied Science - Healthcare Information And Technology

DeVry University

GED -

Trenholm State Community College

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Cynthia Pringle