Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
Generic

Cynthia Proctor

San Antonio,TX

Summary

With a proven track record at USAA Federal Savings Bank, I excel in relationship building and managing complex operations, significantly enhancing department efficiency by developing innovative management systems. My adaptable approach and strong verbal communication skills foster high levels of student engagement and customer satisfaction, showcasing my ability to lead and innovate in dynamic environments.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Substitute Teacher

North East Independent School District
09.2020 - Current

Assisted with classroom management

Facilitated Assignments


Owner/Program Director/Dance Instructor

Cynergy Dance Company
07.2003 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Mentored team members for professional development, resulting in increased productivity and job satisfaction.
  • Worked in team-based environment to uphold quality and continuity of service to clients.
  • Offered one-on-one instruction to students by appointment.
  • Enhanced student performance by incorporating diverse dance styles and techniques in lessons.
  • Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
  • Utilized different styles of teaching to accommodate students of all capabilities.
  • Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
  • Implemented injury prevention strategies during warm-ups and cool-downs, ensuring safe practice for all participants.
  • Promoted inclusivity by adapting lessons for individuals with varying physical abilities or limitations without sacrificing rigor or quality of instruction.
  • Collaborated with fellow instructors to plan and execute successful recitals showcasing students'' progress and achievements.
  • Increased student retention rate with engaging choreography that challenged their abilities while maintaining enjoyment.
  • Planned and oversaw group, couples, and individual dance performances.
  • Provided one-on-one coaching sessions for competition preparation, leading to numerous awards and accolades for students.
  • Established strong rapport among peers by actively participating in staff meetings and contributing valuable insights towards program development.
  • Regularly evaluated student progress through assessments, adjusting teaching methods accordingly for optimal results.
  • Assisted with coordination and administration of complete dance program.
  • Adhered to studio guidelines and legal requirements.
  • Maintained open communication channels with parents, providing regular updates on their child''s progress and addressing any concerns promptly.
  • Taught and explained choreography by breaking down steps and demonstrating moves.
  • Motivated and encouraged students to practice dance routines to work toward set goals.
  • Tailored each class to meet student needs and abilities and allow dancers to progress at comfortable pace.
  • Promoted creative expression to encourage students to explore dance as art and self expression through movement.
  • Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
  • Provided constructive corrections to encourage students to learn steps and improve dancing.
  • Assessed student progress regularly to identify students needing individualized help, provide feedback and select suitable material for dancers.
  • Monitored student behavior to identify potential issues and address problems appropriately.
  • Created interactive activities to engage students and maximize learning.
  • Monitored student progress and provided individualized instruction to meet student needs and goals.
  • Provided feedback, guidance and support to students on participation and performance.
  • Collaborated with colleagues to share ideas and resources to enhance student experience and success.
  • Met needs of different students by adapting teaching materials and methods.
  • Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
  • Worked with fellow teachers to devise and implement support plans to help students excel.
  • Organized activities to promote learning and increase student enjoyment.
  • Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
  • Helped students meet course goals by establishing clear objectives for lessons, units and projects.

Fraud Prevention & Detection Manager

USAA Federal Savings Bank
04.2007 - 07.2009
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Loan Servicing Manager

USAA Federal Savings Bank
03.2005 - 05.2007

Credit Card Servicing Manager

USAA Federal Savings Bank
11.2003 - 03.2005

Credit Card Underwriting Analyst

USAA Federal Savings Bank
04.1998 - 07.2001
  • Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
  • Improved department efficiency [Number]% by developing file management systems and spreadsheets to manage loan review.
  • Calculated loan applicant debt ratios, income and terms and payments to determine financial stability of applicants to repay loan.
  • Trained and delivered feedback to [Number]-person underwriting team by coaching subordinates on underwriting policies and decisions.

Education

BBA - Managment

Southwest Texas State University
San Marcos
08-1993

Skills

  • Classroom management
  • Adaptable
  • Relationship building and management
  • Student engagement
  • Group and individual instruction
  • Classroom organization
  • Behavior management
  • Positive reinforcement
  • Verbal and written communication

Accomplishments

  • Specialized in substituting for [subject] classes.

Affiliations

  • Northeast Independent School District Partner

Certification

National CPR Foundation CPR/AED/First-Aid ID#93BADDE

  • CPR/AED Certification
  • First Aid Certification

Languages

Spanish
Native or Bilingual

Timeline

Substitute Teacher

North East Independent School District
09.2020 - Current

Fraud Prevention & Detection Manager

USAA Federal Savings Bank
04.2007 - 07.2009

Loan Servicing Manager

USAA Federal Savings Bank
03.2005 - 05.2007

Credit Card Servicing Manager

USAA Federal Savings Bank
11.2003 - 03.2005

Owner/Program Director/Dance Instructor

Cynergy Dance Company
07.2003 - Current

Credit Card Underwriting Analyst

USAA Federal Savings Bank
04.1998 - 07.2001

National CPR Foundation CPR/AED/First-Aid ID#93BADDE

UDEMY Stretching for Ballet Professionals Certificate


UDEMY Ballet Zero to Pro / Instructor Certificate



BBA - Managment

Southwest Texas State University
Cynthia Proctor