Micro soft Exell Teams
Cynthia Pursifull
Behavioral Health
Flat Lick,KY
Summary
- I have worked from restaurant regional manager to becoming a therapist tech to a behavioral health peer support specialist.
- I am dependable
- I have a driver's license
- I have management experience: 7 years
- I have a security clearance
Overview
10
10
years of professional experience
1
1
Certification
1
1
Language
Work History
Therapist Technician
Volunteers of America
09.2021 - Current
- Make sure clients do what they are supposed to
- Do groups
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
- Provided individual and group therapy sessions to patients suffering from mental health issues.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
- Improved patient outcomes by implementing evidence-based therapeutic techniques and interventions.
- Maintained and updated patient records, changes in service plans and treatment reports.
- Developed strategies to help patients cope with stress and anxiety and build resilience.
- Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
- Utilized motivational interviewing techniques to help clients recognize personal barriers to change and identify actionable steps towards improvement.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Collected information about individuals or clients using interviews, observational techniques, and other assessment methods.
- Helped clients obtain outside specialist services by coordinating referrals and advising on options.
- Offered specific advice to help clients work through educational or occupational issues.
- Actively participated in continuous learning initiatives to stay updated on CEU's.
RGM
Long John Silvers
01.2015 - 09.2021
- I am responsible for the store.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Social Work -
Eastern Kentucky University
07.2024
Arts and humanity -
Somerset Community College
01.2023
Skills
- Behavioral Health
- Peer Support
- Building rapport
- Treatment Planning
- Team Leadership
- Time Management
- Verbal and written communication
- Staff Management
- Staff Training and Development
- Complex Problem-Solving
- Multitasking and Organization
- Store operations
- Crisis Intervention
- One-on-one sessions
- Multicultural Competence
- Progress assessments
- Group therapy facilitation
- Empathy Development
- Therapeutic Plans
- Community Education
- Client Confidentiality
- Electronic Charting
- Patient documentation
- Intervention Planning
- Client Relations
- Self-Care Promotion
- Group facilitation
- Patient Monitoring
- Compliance requirements
- Attention to Detail
- Emotional awareness
- Active Listening
- Behavioral Health
- Report Writing
- Multitasking
- Effective Communication
- Self Motivation
- Computer Literacy
- Professionalism
- Goal Setting
- Patient Documentation
- Suggestive Selling
- Cash Handling
- Providing Feedback
- Merchandise Receiving and Handling
- Loyalty Promotion
- Purchase Packaging
- Issue Refunds
- Reading Comprehension
- Merchandise Financing
- Energy and Physical Stamina
- Monitor Security
- Flexible Hours
- Positive Customer Engagement
- Repair Cost Estimation
- Shrinkage Prevention
- Store Policies and Procedures
- Safety and Cleanliness Standards
- Traffic Calming
- Special Orders
- Customer Buying Habits
- Customer Service
- Business Planning
- Employee Scheduling
- Behavioral Health
- Sales and Marketing
- Medical Billing
- Web Security
- Staffing
- Recordkeeping Accuracy
- Adobe Applications
- Issue and Conflict Resolution
- Lead Generation
- Sales Growth
- Data Management Familiarity
- Employee Performance Evaluations
- Negotiation
- Team Oversight
- Document Control
- Team Bonding
Certification
- Peer support specialist
Timeline
Therapist Technician
Volunteers of America
09.2021 - Current
RGM
Long John Silvers
01.2015 - 09.2021
Social Work -
Eastern Kentucky University
Arts and humanity -
Somerset Community College
Accomplishments
- Controlled a over 2 lot operation by leading a team of 100 technicians to set up, operating and complete the production of production of sales.
- Resolved product issue through consumer testing.
- Led a team of operators to set the average fastest operation time and quality yield from start to finish.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved low sales restaurant which led to rising up to the number one store..
- Supervised team of 30 staff members.
- Achieved keeping the store opened through effectively helping with food cost and sales.
- Achieved top sales store by maintaining food cost.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Food banks thru churches
- Jail ministries
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCareer advancementTeam Building / Company Retreats401k matchHealthcare benefitsPersonal development programsPaid time offCompany CultureQuote
Price is what you pay. Value is what you get.
Warren Buffett
Software
Interests
Helping people, Site seeing, and going places I have never been
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