Cynthia Quinn
Port Richey,FL
Summary
Hardworking professional with a background in excelling in customer service and data entry. Try.try. Recognized for enhancing client satisfaction through effective problem-solving and meticulous attention to detail. Adept at managing multi-line phone systems and maintaining accurate records, ensuring seamless administrative operations, and front desk responsibilities.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Gulf Coast Medical Center
PORT RICHEY, FL
08.2022 - 02.2025
- Maintained a clean and organized reception area to uphold company image.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Responded to customer inquiries via phone, email, and in person.
- Handled payment processing for copays as per insurance verifications and provided customers with receipts and proper bills and change.
- Updated customer information in databases regularly to ensure accuracy of records.
- Scheduled and confirmed appointments for clients and staff.
Customer Service Representative
National Association for Medical and Dental
PORT RICHEY, FL
10.2015 - 03.2022
- Contacted customers about potential service upgrades, new services and account changes.
- Developed strong customer relationships to encourage repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Collected deposits or payments and arranged for billing.
- Updated system with order specifics and customer details, preferences, and billing information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
RICHARD MILBURN ACADEMY
PORT RICHEY05-2005
Skills
- Customer service
- Attention to detail
- Problem solving
- Data entry
- Administrative skills
- Computer proficiency
Timeline
Front Desk Receptionist
Gulf Coast Medical Center
08.2022 - 02.2025
Customer Service Representative
National Association for Medical and Dental
10.2015 - 03.2022
High School Diploma -
RICHARD MILBURN ACADEMY
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