Cynthia Quinones
Glendale,AZ
Summary
Organized and dependable candidate successful at managing team and client needs with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly adaptable team leader with excellent background of quick and effective performance.
Overview
8
8
years of professional experience
Work History
XPO- Team Lead
Reliance Matrix
04.2018 - Current
- Worked different stations to provide optimal coverage and meet task goals.
- Trained new team members by relaying information on client's specifics.
- Handled complaints and grievances using negotiating and problem-solving skills.
- Researched and resolved complex medical claims issues to support timely processing.
- Assessed medical claims for compliance with regulations and corrected discrepancies.
- Established positive and effective communication among unit staff and XPO team.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve claim efficiency.
Senior Logistics Specialist
Fed-Ex Office, Center
02.2022 - 10.2023
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with clients by efficiently responding to inquiries and complaints.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Monitored performance of logistics operations to identify areas for improvement.
- Updated and maintained databases to track shipments and inventory.
- Studied data to identify trends and patterns in transportation activity.
Workforce Manager
SimonMed Imaging
05.2016 - 03.2018
- Fostered relationships with internal personnel to cultivate optimal service levels, attrition and quality.
- Managed team, driving productivity and reducing process lags by training staff in best practices and procedures.
- Created over 300 schedules weekly to meet the staffing need of the call center.
- Managed remote teams that worked in FL, NY, CA
- Coordinated technical training and personal development classes for staff members.
- · Demonstrates flexible and efficient time management and ability to prioritize workload.
- · Improve customer care workflow and suggest opportunities for increased efficiencies.
- · Monitor intraday performance through use of Workforce Management tools and floor presence and taking necessary steps to ensure service level objectives and other operational goals are met.
- · Run reports on queue data, forecasting, and adherence when needed.
Education
Communication And Child Development
Arizona State University
Tempe, AZ08.2011
Skills
- Team Management
- Regulatory Compliance
- Performance Improvement
- Complaint Resolution
- Mentoring
- Performance Monitoring
- Trend Tracking
- Production Monitoring
Timeline
Senior Logistics Specialist
Fed-Ex Office, Center
02.2022 - 10.2023
XPO- Team Lead
Reliance Matrix
04.2018 - Current
Workforce Manager
SimonMed Imaging
05.2016 - 03.2018
Communication And Child Development
Arizona State University
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