Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sabrina Mallory

Jacksonville,FL

Summary

Dynamic and detail-oriented professional with extensive experience as a Front Desk Receptionist at Life Care of Jacksonville. Proven ability in customer service and insurance verification, ensuring client satisfaction and seamless communication. Recognized for maintaining a welcoming environment and effectively managing high volumes of inquiries while demonstrating patience and adaptability.

Overview

13
13
years of professional experience

Work History

Front Desk Receptionist

Life Care of Jacksonville
01.2018 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Document and report all medical and health insurance with third part payor
  • Act as liaison between insurance companies and clients are made aware of all the important or missing information :also liaise clients and insurers in case of claim situations

Service Coordinator

Morris Mainor
06.2012 - 04.2016
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Provide and assist residence with Medicare, Medicaid and all other insurance qualifications.
  • Provide community resources and formal support services
  • Ensure residence follow all policies and there needs are meet monthly
  • Act as a liaison with local providers and hospitals for each resident

Education

Associate of Arts - Case Management

Florida State College
Jacksonville, FL
06-2010

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Insurance verification
  • Communication
  • Patience
  • Adaptability
  • Positive Attitiude

Timeline

Front Desk Receptionist

Life Care of Jacksonville
01.2018 - Current

Service Coordinator

Morris Mainor
06.2012 - 04.2016

Associate of Arts - Case Management

Florida State College

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Sabrina Mallory