Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Ramirez

El Paso,TX

Summary

Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.

Overview

16
16
years of professional experience

Work History

HR Generalist

DMDickason
10.2023 - Current
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Managed payroll processing and benefits to compensate employees for service rendered.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.

Trade Marketing Associate

Novamex
08.2022 - 09.2023
  • Collaborated with merchandising team on creating differentiated in-store experiences through unique merchandising and collateral opportunities.
  • Helped develop opportunities of seasonal programs and marketing programs to achieve retail needs and maximize sell-through.
  • Balanced profit, volume and share objectives to deliver long-term growth.
  • Measured marketing program effectiveness via regular monitoring of KPIs.
  • Devised product pricing strategies and trade marketing investments to support growth.

Special Operations Resourse I

ADP
05.2018 - 05.2021
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Trained new employees on proper protocols and customer service standards.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Resolved payroll discrepancies quickly and successfully.
  • Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.

Payroll Service Support Specialist GES

ADP
04.2016 - 05.2018
  • Resolved payroll discrepancies quickly and successfully.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Maintained strict confidentiality of all payroll information and records.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.

Payroll Specialist III

ADP
04.2015 - 04.2016
  • Resolved payroll discrepancies quickly and successfully.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Maintained strict confidentiality of all payroll information and records.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.

Payroll Consultant

ADP
08.2014 - 04.2015
  • Completed payroll accurately and timely to meet employee expectations.
  • Processed timecards and payroll data for team of employees.
  • Processed out-of-cycle payroll for compensation adjustments and additions.
  • Calculated and entered retroactive pay increases and employee termination pay.
  • Entered special pay transactions and deductions for payroll of 3000 employees.
  • Audited timesheets and payroll records for accuracy.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Tracked employee vacation, sick and personal time.
  • Updated employee files with new details such as changes in address or salary levels.
  • Reconciled payroll discrepancies and responded to inquiries from employees.
  • Generated reports to track employee time and attendance.
  • Processed manual checks for employees in accordance with company policies.
  • Prepared and submitted payroll taxes and reports to regulatory agencies.
  • Coordinated resolution of payroll discrepancies.
  • Developed and implemented payroll procedures to streamline workflow.

Payroll Client Service Representative

ADP
02.2008 - 08.2014
  • Maintained strict confidentiality of all payroll information and records.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.

Education

High School Diploma -

San Elizario High School
San Elizario, TX
06.2003

Skills

  • Organizational Development
  • Benefits Administration
  • Training Development
  • Project Management
  • Employee Retention
  • Team Building
  • Staff Management
  • Recruiting
  • Wages and Salary
  • Tax Reporting
  • Employee Relations
  • Complex Problem-Solving

Timeline

HR Generalist

DMDickason
10.2023 - Current

Trade Marketing Associate

Novamex
08.2022 - 09.2023

Special Operations Resourse I

ADP
05.2018 - 05.2021

Payroll Service Support Specialist GES

ADP
04.2016 - 05.2018

Payroll Specialist III

ADP
04.2015 - 04.2016

Payroll Consultant

ADP
08.2014 - 04.2015

Payroll Client Service Representative

ADP
02.2008 - 08.2014

High School Diploma -

San Elizario High School

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Cynthia Ramirez