Cynthia Ramirez
El Paso,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Language Interpreter
Language Line Solutions
Modesto, CA
06.2024 - Current
- Interpreted verbal instructions accurately in both languages.
- Developed strategies for improving the quality and efficiency of interpretation services.
- Facilitated communication between individuals who spoke different languages.
- Assisted with the translation of documents from English to a foreign language.
- Explained concepts and terminology to non-native speakers in an understandable manner.
HR Generalist
DmDickason
El Paso, TX
10.2023 - 03.2024
- Collaborated with internal stakeholders to ensure effective communication between departments.
- Provided guidance to managers on employee relations issues.
- Monitored company compliance with labor regulations at all levels.
- Assisted with payroll processing by verifying timekeeping records.
- Coordinated benefit administration activities such as enrollments, changes, terminations.
- Conducted employee onboarding process, orientations, and exit interviews.
- Maintained accurate records of personnel data in the HRIS system.
- Investigated complaints of discrimination or harassment within the workplace.
- Responded to inquiries from employees regarding benefits packages.
- Drafted and implemented HR policies in accordance with applicable laws.
- Managed recruitment processes, including job postings and interviews.
- Compiled reports related to hiring, termination, promotions, absences, turnover rates.
- Assessed training needs based on performance evaluations or feedback from managers.
Trade Marketing Specialist
Novamex
El Paso, TX
06.2021 - 10.2023
- Identified opportunities for improvement and suggested solutions based on data analysis conducted regularly.
- Assisted in developing training material for field sales staff on how best to present products, services at different outlets, points-of-sale.
- Maintained a database of contacts for potential partners in the industry that could help expand our reach into new markets or segments.
- Coordinated with field sales teams to ensure successful execution of trade marketing plans across channels.
- Ensured compliance with local laws and regulations related to advertising and promotion activities.
- Created promotional materials such as sales kits, brochures, point of sale displays and other collateral.
- Tracked performance metrics associated with trade marketing initiatives using advanced analytics tools.
- Developed and implemented trade marketing strategies to increase sales volume.
Special Operations Resource - 1
Adp- Automated Data Processing
El Paso, TX
05.2018 - 05.2021
- Resolved escalated customer service issues quickly and professionally in order to maintain positive relationships with clients.
- Performed root cause analysis on operational issues in order to develop corrective action plans.
- Analyzed current workflows and identified areas for improvement in order to maximize productivity.
- Held weekly meetings with staff members to discuss any concerns or issues they may have had.
- Implemented process changes that resulted in improved accuracy and timeliness of service delivery.
- Identified potential risks associated with operations processes, taking appropriate action when necessary.
- Coordinated with external vendors regarding product orders or services required by the organization.
- Provided technical support for staff members using computer software programs related to their daily tasks.
- Trained new employees on company policies, procedures, systems usage requirements.
- Conducted regular reviews of employee performance data in order to identify training needs and opportunities for improvement.
Payroll Service Support Specialist
Adp- Automated Data Processing
El Paso, TX
04.2016 - 05.2018
- Provided advice on product features and services to customers.
- Monitored customer service levels to ensure high-quality standards were met.
- Collaborated with other departments to resolve escalated customer issues.
- Managed customer accounts by creating user profiles in active directories.
- Assisted customers with troubleshooting hardware and software issues.
- Responded promptly to customer inquiries via telephone or email.
- Resolved customer complaints in a timely manner while providing excellent customer service.
Payroll Consultant
Adp- Automated Data Processing
El Paso, TX
04.2015 - 04.2016
- Analyzed payroll data and identified discrepancies for correction.
- Reviewed time sheets for accuracy prior to payroll processing.
- Resolved complex payroll issues by researching historical data or consulting subject matter experts.
- Identified opportunities for process improvement within the organization's existing payroll system.
- Performed calculations for retroactive salary adjustments due to promotions or other changes in job titles or classifications.
- Ensured compliance with all applicable federal and state regulations related to payroll taxes and deductions.
- Prepared reports to document payroll activities on a regular basis.
- Developed, tested, and implemented new payroll policies and procedures.
- Assisted in the development of compensation strategies to attract, retain, and motivate employees.
- Processed employee pay increases and deductions in accordance with wage laws.
Client Service Representative
Adp- Automated Data Processing
El Paso, TX
02.2008 - 08.2014
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Performed administrative tasks such as filing documents and responding to emails.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Verified accuracy of data entered into company systems.
- Adhered to all applicable laws and regulations while performing job duties.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Managed and updated physical and digital client account information to keep records accurate and current.
Education
Bachelor of Science - Industrial And Organizational Psychology
University of Phoenix
Tempe, AZSkills
- Legal Terminology
- Subject matter expertise
- Industry-Specific Knowledge
- Fluent Bilingualism
- Fast Thinking
- Ethical Codes Adherence
Languages
Spanish
Professional
References
References available upon request.
Timeline
Language Interpreter
Language Line Solutions
06.2024 - Current
HR Generalist
DmDickason
10.2023 - 03.2024
Trade Marketing Specialist
Novamex
06.2021 - 10.2023
Special Operations Resource - 1
Adp- Automated Data Processing
05.2018 - 05.2021
Payroll Service Support Specialist
Adp- Automated Data Processing
04.2016 - 05.2018
Payroll Consultant
Adp- Automated Data Processing
04.2015 - 04.2016
Client Service Representative
Adp- Automated Data Processing
02.2008 - 08.2014
Bachelor of Science - Industrial And Organizational Psychology
University of Phoenix
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