Summary
Overview
Work History
Education
Skills
Sole Proprietor of a Small Business
Languages
Timeline
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Cynthia Ramirez

Summary

Dedicated and detail-oriented professional with 10 years of customer service experience. With proven track record of growth within all different job positions. Adept at leveraging strong analytical and problem solving skills to deliver innovative solutions. Consistently maintained welcoming atmosphere and effectively ensured smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.

Overview

7
7
years of professional experience

Work History

Waitress

Old Dominion Brewhouse
11.2020 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Manager

Cold Rolled Icecream Co.
01.2018 - 03.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established team priorities, maintained schedules and monitored performance.

Barista

Starbucks
10.2018 - 06.2019
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Education

High School Diploma -

Theodore Roosevelt Senior High School
Washington, DC
06-2016

Skills

  • Customer Service
  • Bilingual
  • Strong multitasking
  • Team Collaboration
  • Hospitality service expertise
  • Handling Complaints
  • Memory retention
  • Complex Problem-Solving
  • Performance Improvement
  • High-volume dining
  • Problem Resolution

Sole Proprietor of a Small Business

As the owner of a small crafting business, I blend creativity with entrepreneurship to design and produce unique handmade products. From conceptualization to execution, I manage all aspects of the business, including sourcing materials, creating high-quality items, and overseeing sales and marketing efforts. My passion for crafting drives me to continuously innovate and expand my product line, while my commitment to customer satisfaction fosters strong relationships with clients. I thrive on the challenge of balancing artistry with business acumen, ensuring my brand not only stands out but also meets the needs of my community.

Languages

Spanish
Native or Bilingual

Timeline

Waitress

Old Dominion Brewhouse
11.2020 - Current

Barista

Starbucks
10.2018 - 06.2019

Manager

Cold Rolled Icecream Co.
01.2018 - 03.2020

High School Diploma -

Theodore Roosevelt Senior High School

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Cynthia Ramirez