Cynthia Ramirez
Oklahoma City
Summary
Dynamic and results-oriented professional with a proven track record at Jersey Mike's Subs, excelling in multitasking and exceptional customer service. Leveraged strong work ethic and communication skills to enhance guest experiences and increase sales through effective upselling. Skilled in cash handling and maintaining cleanliness standards, contributing to a positive and efficient work environment.
Overview
5
5
years of professional experience
Work History
Server
Jersey Mike's Subs
02.2021 - 06.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Cleaner
SSI
09.2020 - 12.2020
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Fostered safer work environment by promptly addressing spills and potential hazards.
Laborer
XLT Ovens
12.2021 - 12.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
Education
Wichita North High School
Wichita, KS06.2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Team collaboration
- Positive and professional
- Warm and friendly
- Multitasking
- Problem-solving
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Laborer
XLT Ovens
12.2021 - 12.2023
Server
Jersey Mike's Subs
02.2021 - 06.2025
Cleaner
SSI
09.2020 - 12.2020
Wichita North High School
Similar Profiles
Jonathan BondJonathan Bond
Crew Member at Jersey Mike's Subs/AJ Subs LLCCrew Member at Jersey Mike's Subs/AJ Subs LLC
Avery CorkillAvery Corkill
General Manager at Hellcat Subs LLC Jersey Mike's SubsGeneral Manager at Hellcat Subs LLC Jersey Mike's Subs
Skylar WintersSkylar Winters
Cashier at Jersey Mike's SubsCashier at Jersey Mike's Subs