Cynthia Ramirez
El Paso
Summary
Accomplished HR Generalist and Payroll Consultant with a proven track record at ADP, adept in employment and labor laws and payroll coordination. Excelled in enhancing office efficiency and client satisfaction through strong interpersonal skills and complaint handling. Demonstrated expertise in resolving complex payroll issues, ensuring compliance and optimizing recruitment processes.
Overview
17
17
years of professional experience
Work History
BCBS Member Service Advocate
DialAmerica
08.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Strong Knowledge of health Care policies and HIPAA compliance.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant HIPAA transactions.
- Resolved complex customer injuries, explaining benefit and claim processes.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Resolved customer issues through thorough dispute investigation.
Amazon Flex Driver
Amazon
03.2024 - 07.2024
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Delivered goods and products to customer on time and in excellent condition.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Followed all relevant traffic laws and safety regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
HR Generalist
DMdickason
10.2023 - 03.2024
- Reviewed and screened applicant resumes to identify qualified candidates.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Collaborated with managers to identify and address employee relations issues.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Improved office efficiency by effectively managing internal communications and correspondence.
Trade Marketing Specialist
Novamex
06.2021 - 10.2023
- Devised product pricing strategies and trade marketing investments to support growth.
- Created trade marketing strategies to communicate strategiesn to team.
- Measured marketing program effectiveness via regular monitoring of KPIs.
- Collaborated with merchandising team on creating differentiated in-store experiences through unique merchandising and collateral opportunities.
- Created and distributed surveys for data collection and analysis.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Tracked key performance indicators to measure success of campaigns.
- Helped develop opportunities of seasonal programs and marketing programs to achieve retail needs and maximize sell-through.
- Balanced profit, volume and share objectives to deliver long-term growth.
Special Operations Resource
ADP
05.2018 - 05.2021
- Investigate and resolve complex payroll issues escalated by clients or internal departments, including tax discrepancies, wage errors, and system glitches.
- Collaborate with cross-functional teams (e.g, Tax, client services, technical support) to identify and address root causes of payroll issues.
- Serve as a subject matter expert on payroll systems, processes, and regulatory requirements.
- Documented all escalation cases, resolutions, and best practices for future refernece.
- Participated in ongoing training to stay current on payroll software updates and industry trends.
Payroll Service Suppport Specialist
ADP
04.2016 - 05.2018
- Ensure payroll processing complies with federal, state, and local laws.
- Provide guidance and support to clients regarding payroll processing using Work Force now.
- Trouble shoot and resolve payroll issues or discrepancies.
- Audited Payroll reports to ensure accuracy.
Payroll Consultant
ADP
04.2015 - 04.2016
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Proficient in ADP Workforce now.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Manged payroll-related projects, ensuring timely delivery and client satisfaction.
Client Service Representative
ADP
02.2008 - 08.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Admin Customer Support – ADP Wisely Card Services
Adp- Automated Data Processing
02.2025 - Current
Education
Bachelor of Science - Industrial And Organizational Psychology
University of Phoenix
Tempe, AZ06-2025
Skills
- Strong interpersonal skills
- Complaint handling
- Cross-selling
- Data entry proficiency
- Issue resolution
- Healthcare
- Benefits oversight
- Employment and labor laws
- Payroll coordination
Languages
Spanish
Native or Bilingual
Software
ADP WFN
Rumba
Timeline
Admin Customer Support – ADP Wisely Card Services
Adp- Automated Data Processing
02.2025 - Current
BCBS Member Service Advocate
DialAmerica
08.2024 - Current
Amazon Flex Driver
Amazon
03.2024 - 07.2024
HR Generalist
DMdickason
10.2023 - 03.2024
Trade Marketing Specialist
Novamex
06.2021 - 10.2023
Special Operations Resource
ADP
05.2018 - 05.2021
Payroll Service Suppport Specialist
ADP
04.2016 - 05.2018
Payroll Consultant
ADP
04.2015 - 04.2016
Client Service Representative
ADP
02.2008 - 08.2015
Bachelor of Science - Industrial And Organizational Psychology
University of Phoenix
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