Cynthia Ramirez
New York
Summary
Dedicated healthcare operations professional with extensive experience in revenue cycle management, team leadership, and process optimization across multi-specialty practices. Skilled in bridging communication between departments, analyzing workflows, and implementing data-driven improvements to enhance accuracy, efficiency, and patient satisfaction.
Overview
15
15
years of professional experience
Work History
Billing Coordinator III/ Lead
NYU Langone Medical Center
New York
01.2020 - Current
- Lead revenue cycle optimization projects, managing charge capture, denials, and billing workflows to improve operational efficiency, accuracy, and revenue.
- Partner with leadership and IT teams to troubleshoot technical issues, implement Epic Resolute system enhancements, upgrades, and workflow optimizations.
- Identify training needs and communicate operational and system changes across departments to ensure consistent adoption and compliance.
- Conduct risk analysis and workflow validation, proactively escalating potential issues and recommending process improvements to leadership.
- Develop, implement, and enforce policies and procedures for administrative staff, including referral/authorization protocols, ABN forms, and compliance documentation.
- Evaluate operational reports and practice Action Plans to identify trends, correct discrepancies, and implement strategic improvements.
- Serve as a cross-functional liaison among leadership, physicians, staff, and external payers to facilitate communication, streamline processes, and resolve issues efficiently.
Accounts Receivable Representative
NYU Langone Medical Center
New York
01.2018 - 01.2020
- Analyzed and resolved complex claim denials and account discrepancies across multiple specialties, ensuring accurate and timely revenue cycle operations.
- Conducted workflow audits and process validation to minimize billing errors and optimize AR processes.
- Collaborated with staff and leadership to implement operational improvements for charge submission and accounts receivable management.
- Provided staff training and guidance on coding, billing policies, and compliance requirements.
Credentialing Specialist /Medical Coder and Biller/ Accounts Receivable/Payable/ Manager’s Assistant
New York Eye and Ear Infirmary
New York
01.2011 - 01.2018
- Led process improvements in credentialing and billing operations.
- Assisted management with staff scheduling, hiring, performance evaluations, and training initiatives.
- Trained new staff in billing workflows, compliance, and front desk procedures.
- Managed provider credentialing processes, including enrollment, re-credentialing, and maintenance of accurate provider data in CAQH and Availity databases.
Education
Bachelor’s Degree with Honors - Healthcare Administration
Charter Oak State College
Remote01.2024
Certificate - Health Information Fundamentals for Health Professionals (HIM)
Charter Oak State College
Remote01.2023
Certified Professional Compliance Officer -
AAPC
Remote01.2020
Certified Professional Practice Manager -
AAPC
Remote01.2020
Certified Professional Coder -
AAPC
Remote01.2019
Skills
- Revenue cycle management
- Process optimization
- Project management
- System implementation
- Epic Resolute and Meditech
- Billing and coding
- Compliance and risk analysis
- CPC, CPPM, and CPCO certification
- Staff leadership and training
- Performance management
- Workflow validation
- Cross-functional collaboration
- Microsoft Office Suite proficiency
Timeline
Billing Coordinator III/ Lead
NYU Langone Medical Center
01.2020 - Current
Accounts Receivable Representative
NYU Langone Medical Center
01.2018 - 01.2020
Credentialing Specialist /Medical Coder and Biller/ Accounts Receivable/Payable/ Manager’s Assistant
New York Eye and Ear Infirmary
01.2011 - 01.2018
Bachelor’s Degree with Honors - Healthcare Administration
Charter Oak State College
Certificate - Health Information Fundamentals for Health Professionals (HIM)
Charter Oak State College
Certified Professional Compliance Officer -
AAPC
Certified Professional Practice Manager -
AAPC
Certified Professional Coder -
AAPC