Cynthia Ramsey
OXFORD
Summary
Dedicated Office Coordinator known for strong attention to detail and problem-solving abilities. Experience in staff training and administrative support ensures a seamless patient experience and efficient office management, ready to contribute to team success.
Overview
39
39
years of professional experience
Work History
Medical Administrative Secretary
UmassMedical Center
Worcester
03.1987 - Current
- Organized office operations to ensure smooth daily workflow consistently.
- Handled incoming calls and inquiries with professionalism and courtesy consistently.
- Provided administrative support to physicians and staff members within the practice.
- Attended meetings as directed by supervisor or department head.
- Ordered office supplies and maintained inventory of all materials used in the office.
- Completed daily tasks assigned by physicians or supervisors.
- Conducts monthly staff meetings
- Maintains provider's call schedule and their office schedules.
- Maintains knowledge of procedural, operational, policy, and system changes and effectively communicates changes to staff.
- Provides information regarding employee performance and issues to practice manager.
- Maintains staff calendar for time off and need for floats.
- Provides direction and guidance to staff.
- Maintains printers, computers, and other office related equipment to ensure equipment is in good working order.
- Run office reports as necessary.
- Performs charge entry when necessary.
- Works the monthly Paycode report and has charges resubmitted if appropriate.
- Coordinates staff and patient workflow.
- Attends weekly meetings with practice manager and lead physician.
Education
Medical Secretary
Salter School
MA05-1984
Skills
- Patient registration
- Effective communication
- Problem solving
- Attention to detail
- Staff training
- HIPAA compliance
- Billing
- Scheduling patients
- Phones
- Scheduling tests for patients
- Obtaining insurance prior authorizations
- Ordering medical and office supplies
- Administrative support experience
Timeline
Medical Administrative Secretary
UmassMedical Center
03.1987 - Current
Medical Secretary
Salter School