Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Ray

Land O Lakes,FL

Summary

Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation.

Personable Administrator offers calendar and personnel management expertise coupled with outstanding communication and multitasking abilities.

Proactive and independent professional commended for consistently resolving employee challenges with innovative solutions. Flexible and adaptable to changing priorities.

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Dependable Administrator with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

38
38
years of professional experience

Work History

Administrator

Pope's Water Systems
Lutz, FL
01.2017 - Current
  • Answered incoming calls and responded to customer inquiries.
  • Maintained filing system for important documents such as contracts and invoices.
  • Provided general administrative support to staff members.
  • Performed data entry tasks into computer databases from paper documents.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Conducted research on requested topics using reliable sources.
  • Ensured that all paperwork was completed accurately before submission deadlines.
  • Supported departmental activities by providing clerical assistance as needed.
  • Responded promptly to customer complaints in a professional manner.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Improved office organization by developing filing system and customer database protocols.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Evaluated needs of departments and delegated tasks to optimize overall production.

Administrative Assistant

Spivey Utility Construction Co
Odessa, FL
11.2001 - 01.2017
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Scheduled appointments between clients and customers and internal staff members.
  • Developed project plans for various tasks assigned by upper management.
  • Monitored progress on projects assigned by upper management.
  • Answered questions from customers regarding products and services offered by the company.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Responded effectively to sensitive inquiries or complaints.
  • Coordinated appointments, meetings and conferences.
  • Maintained accurate department and customer records.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded to customer issues to provide immediate resolution and improve retention.

Electrical, Optical and Mechanical Tech

Martin Marietta, Harris Corp. & ECC
Orlando , FL
05.1986 - 01.1994
  • Verified the accuracy of assembly work using measuring instruments and gauges.
  • Read and interpreted blueprints to determine component parts needed for each assembly.
  • Operated various hand tools and power tools to assemble components.
  • Repaired or replaced defective parts during the assembly process.
  • Installed wiring harnesses and attached connectors to complete electrical assemblies.
  • Utilized a variety of fasteners including screws, bolts, rivets, clamps for proper installation of components.
  • Inspected completed assemblies for defects prior to shipment.
  • Monitored inventory levels of components used in the assembly process.
  • Maintained detailed records of all production activities related to assembly operations.
  • Provided technical assistance with troubleshooting issues related to the assembly process.
  • Maintained a clean working environment by adhering to safety protocols while performing tasks.
  • Followed established quality control procedures throughout the entire assembly process.
  • Collaborated with team members to ensure that production goals were met within specified timeframes.
  • Identified areas where improvements could be made in order to increase efficiency or reduce costs associated with the assembly process.
  • Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
  • Conducted visual inspections and checked for product defects.
  • Completed component assembly with minimal supervision to meet deadlines.
  • Referenced blueprints, specifications and work orders to assemble and install products to quality requirements.
  • Operated air, manual and hydraulic tools to put together and align assemblies.
  • Formed assemblies and subassemblies using basic and advanced tools.
  • Used precision measuring instruments to accomplish assembly assignments.
  • Supported continuous product flow within manufacturing process by training, coaching and assisting other employees.
  • Assembled and completed products according to production schedules.
  • Assembled complex components after careful review of project specifications and directions.
  • Reviewed blueprints and schematics to fabricate products according to necessary specifications.
  • Recorded and reported product damages and malfunctions for supervisor review.
  • Assessed work for errors or compliance issues and made corrections or modifications.
  • Read and interpreted schematics and drawings for accurate results.
  • Assembled machinery from component parts, following prescribed instructions to support correct configurations.
  • Tracked material inventories and ordered new parts to prevent shortages.

Education

High School Diploma -

Lackawanna High School
Lackawanna, NY
06.1985

Skills

  • Employee Supervision
  • Executive Support
  • Information Management
  • Program Oversight
  • Staff Management
  • Project Coordination
  • Technical Documentation
  • Schedule Coordination
  • Customer Service
  • MS Office
  • Personable and Approachable
  • Multi-Line Phone Systems
  • Office Management
  • Technical Support
  • Contract Processing
  • Reporting and Documentation
  • Troubleshooting and Diagnosis
  • Scheduling
  • Continuous Improvement
  • Resourceful and Analytical
  • Attention to Detail
  • Documentation and Reporting
  • Recordkeeping and File Management
  • Contract Administration
  • Decision-Making
  • Work Planning and Prioritization
  • Administrative Support

Timeline

Administrator

Pope's Water Systems
01.2017 - Current

Administrative Assistant

Spivey Utility Construction Co
11.2001 - 01.2017

Electrical, Optical and Mechanical Tech

Martin Marietta, Harris Corp. & ECC
05.1986 - 01.1994

High School Diploma -

Lackawanna High School

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Cynthia Ray