Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Ray

Lakeland

Summary

Dynamic Program Utilization Specialist Supervisor at Mentor of Indiana with a proven track record in analytical thinking and expert problem solving. Championed software adoption that streamlined workflows, enhancing operational efficiency. Skilled in customer relations and record-keeping, I excel in developing innovative solutions and supporting team success through effective project management.

Overview

10
10
years of professional experience

Work History

Program Utilization Specialist Supervisor

Mentor of Indiana
01.2022 - Current
  • Assisted in data collection and analysis for project support
  • Supported team in developing process documentation and training materials
  • Participated in team brainstorming sessions to generate innovative solutions
  • Learned software tools to enhance workflow efficiency
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Coordinated scheduling of meetings and tracked project milestones
  • Conducted research to inform decision-making and strategic planning

Scheduling Specialist

Bridges Of Indiana
08.2021 - 01.2022
  • Managed scheduling for multiple clients, ensuring optimal resource allocation and timely service delivery.
  • Coordinated with team members to resolve scheduling conflicts and enhance operational efficiency.
  • Developed and maintained accurate schedules using scheduling software to streamline workflow processes.
  • Monitored appointment adherence, adjusting schedules based on real-time feedback and client needs.

Direct Support Professional

Bridges Of Indiana
01.2021 - 08.2021
  • Provided personal care and support to individuals with disabilities, enhancing quality of life.
  • Assisted clients in daily living activities, promoting independence and self-sufficiency.
  • Developed and implemented tailored care plans based on client needs and preferences.
  • Collaborated with multidisciplinary teams to ensure comprehensive support for clients.

Library Assistant

Clinton Central School District, Clinton Middle School
10.2015 - 01.2021
  • Assisted in daily library operations, ensuring efficient circulation of materials and user support.
  • Managed inventory of library resources, maintaining accurate cataloging and organization systems.
  • Provided assistance to students and staff in utilizing library resources and technology effectively.
  • Collaborated with teachers to enhance curriculum by integrating relevant library materials and resources.
  • Taught online classes

Education

Bachelor of Science - Psychology

Indiana Wesleyan University
Marion, IN
11-2025

Associate of Science - Human Services

Indiana Wesleyan University
Marion, IN
06-2023

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Record-keeping proficiency

Timeline

Program Utilization Specialist Supervisor

Mentor of Indiana
01.2022 - Current

Scheduling Specialist

Bridges Of Indiana
08.2021 - 01.2022

Direct Support Professional

Bridges Of Indiana
01.2021 - 08.2021

Library Assistant

Clinton Central School District, Clinton Middle School
10.2015 - 01.2021

Bachelor of Science - Psychology

Indiana Wesleyan University

Associate of Science - Human Services

Indiana Wesleyan University