Cynthia Ray
Lakeland
Summary
Dynamic Program Utilization Specialist Supervisor at Mentor of Indiana with a proven track record in analytical thinking and expert problem solving. Championed software adoption that streamlined workflows, enhancing operational efficiency. Skilled in customer relations and record-keeping, I excel in developing innovative solutions and supporting team success through effective project management.
Overview
10
10
years of professional experience
Work History
Program Utilization Specialist Supervisor
Mentor of Indiana
Indianapolis, IN
01.2022 - Current
- Assisted in data collection and analysis for project support
- Supported team in developing process documentation and training materials
- Participated in team brainstorming sessions to generate innovative solutions
- Learned software tools to enhance workflow efficiency
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Coordinated scheduling of meetings and tracked project milestones
- Conducted research to inform decision-making and strategic planning
Scheduling Specialist
Bridges Of Indiana
Indianapolis, IN
08.2021 - 01.2022
- Managed scheduling for multiple clients, ensuring optimal resource allocation and timely service delivery.
- Coordinated with team members to resolve scheduling conflicts and enhance operational efficiency.
- Developed and maintained accurate schedules using scheduling software to streamline workflow processes.
- Monitored appointment adherence, adjusting schedules based on real-time feedback and client needs.
Direct Support Professional
Bridges Of Indiana
Indianapolis, IN
01.2021 - 08.2021
- Provided personal care and support to individuals with disabilities, enhancing quality of life.
- Assisted clients in daily living activities, promoting independence and self-sufficiency.
- Developed and implemented tailored care plans based on client needs and preferences.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients.
Library Assistant
Clinton Central School District, Clinton Middle School
Kirklin, IN
10.2015 - 01.2021
- Assisted in daily library operations, ensuring efficient circulation of materials and user support.
- Managed inventory of library resources, maintaining accurate cataloging and organization systems.
- Provided assistance to students and staff in utilizing library resources and technology effectively.
- Collaborated with teachers to enhance curriculum by integrating relevant library materials and resources.
- Taught online classes
Education
Bachelor of Science - Psychology
Indiana Wesleyan University
Marion, IN11-2025
Associate of Science - Human Services
Indiana Wesleyan University
Marion, IN06-2023
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Record-keeping proficiency
Timeline
Program Utilization Specialist Supervisor
Mentor of Indiana
01.2022 - Current
Scheduling Specialist
Bridges Of Indiana
08.2021 - 01.2022
Direct Support Professional
Bridges Of Indiana
01.2021 - 08.2021
Library Assistant
Clinton Central School District, Clinton Middle School
10.2015 - 01.2021
Bachelor of Science - Psychology
Indiana Wesleyan University
Associate of Science - Human Services
Indiana Wesleyan University