Cynthia Ray
Lakeland
Summary
Dynamic Program Utilization Specialist Supervisor at Mentor of Indiana with a proven track record in analytical thinking and expert problem solving. Championed software adoption that streamlined workflows, enhancing operational efficiency. Skilled in customer relations and record-keeping, I excel in developing innovative solutions and supporting team success through effective project management.
Overview
10
10
years of professional experience
Work History
Program Utilization Specialist Supervisor
Mentor of Indiana
01.2022 - Current
- Assisted in data collection and analysis for project support
- Supported team in developing process documentation and training materials
- Participated in team brainstorming sessions to generate innovative solutions
- Learned software tools to enhance workflow efficiency
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Coordinated scheduling of meetings and tracked project milestones
- Conducted research to inform decision-making and strategic planning
Scheduling Specialist
Bridges Of Indiana
08.2021 - 01.2022
- Managed scheduling for multiple clients, ensuring optimal resource allocation and timely service delivery.
- Coordinated with team members to resolve scheduling conflicts and enhance operational efficiency.
- Developed and maintained accurate schedules using scheduling software to streamline workflow processes.
- Monitored appointment adherence, adjusting schedules based on real-time feedback and client needs.
Direct Support Professional
Bridges Of Indiana
01.2021 - 08.2021
- Provided personal care and support to individuals with disabilities, enhancing quality of life.
- Assisted clients in daily living activities, promoting independence and self-sufficiency.
- Developed and implemented tailored care plans based on client needs and preferences.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients.
Library Assistant
Clinton Central School District, Clinton Middle School
10.2015 - 01.2021
- Assisted in daily library operations, ensuring efficient circulation of materials and user support.
- Managed inventory of library resources, maintaining accurate cataloging and organization systems.
- Provided assistance to students and staff in utilizing library resources and technology effectively.
- Collaborated with teachers to enhance curriculum by integrating relevant library materials and resources.
- Taught online classes
Education
Bachelor of Science - Psychology
Indiana Wesleyan University
Marion, IN11-2025
Associate of Science - Human Services
Indiana Wesleyan University
Marion, IN06-2023
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Record-keeping proficiency
Timeline
Program Utilization Specialist Supervisor
Mentor of Indiana
01.2022 - Current
Scheduling Specialist
Bridges Of Indiana
08.2021 - 01.2022
Direct Support Professional
Bridges Of Indiana
01.2021 - 08.2021
Library Assistant
Clinton Central School District, Clinton Middle School
10.2015 - 01.2021
Bachelor of Science - Psychology
Indiana Wesleyan University
Associate of Science - Human Services
Indiana Wesleyan University