Cynthia Real
Sacramento,CA
Summary
Highly motivated and responsible professional with hands-on experience in dealing with customers. Strong verbal and communication skills while maintaining a positive attitude. Ability to grasp new concepts with ease and multi-task.
Overview
9
9
years of professional experience
Work History
Receptionist Clerk
Roseville Point Health And Wellness Center
09.2022 - Current
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Activities Assistant
Roseville Point Health And Wellness Center
09.2022 - Current
- Engaged residents through events, small groups, and personal attention.
- Provided emotional support and companionship to improve quality of life for residents.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Scheduled movies, entertainment, and other special events.
- Assisted residents with mobility problems to and from rooms.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
Sales Manager
The Children's Place
11.2017 - 09.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Evaluated performance against goals and implemented appropriate development plans.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
In-Home Caregiver
Mary Savala
11.2014 - 04.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
Caregiver
South Land Park Hills RCFE
02.2016 - 03.2017
- Communicating between health care providers, patients, and their families
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Medical Assistant
Capital Colon & Rectal Surgery
08.2014 - 10.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Certificate in Medical Assistant -
Carrington College
Sacramento, California, CA06.2015
Skills
- Ability to actively listen, to collaborate and to make team decisions
- Self-motivated, pay attention to detail, well organized
- Striving for highest standards
- Dedicated to professionalism, positive attitude and calm demeanor
Timeline
Receptionist Clerk
Roseville Point Health And Wellness Center
09.2022 - Current
Activities Assistant
Roseville Point Health And Wellness Center
09.2022 - Current
Sales Manager
The Children's Place
11.2017 - 09.2022
Caregiver
South Land Park Hills RCFE
02.2016 - 03.2017
In-Home Caregiver
Mary Savala
11.2014 - 04.2019
Medical Assistant
Capital Colon & Rectal Surgery
08.2014 - 10.2015
Certificate in Medical Assistant -
Carrington College
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