Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Cynthia Rebollar

Chicago,IL

Summary

Office Manager with over 6 years of experience. Bilingual in English and Spanish and provides strong communication skills and excellent customer service to both employees and customer. Possess the ability to simultaneously manage employees and oversee day to day operations.

Overview

14
14
years of professional experience

Work History

Reservations Center Manager /Assistant Quality Assurance Manager

Sybaris Pool Suites
Arlington Heights, IL
11.2020 - Current
  • Manages schedules
  • Oversees daily operations of office
  • Hires, train, evaluate, and coach employees
  • Analyze daily sales and day to day performance
  • Review recorded phone calls to ensure quality assurance
  • Provide feedback to employees to help improve company goals and ensure policies and procedures standards are adhered to
  • Resolve customer issues to increase customer satisfaction
  • Present and interpret income and expenses to produce positive cash flow and meet or exceed financial goals
  • Assists marketing team to increase room occupancy in suites
  • Answer 400 - 700 calls on a daily basis with an emphasis on making sales and providing excellent customer service
  • Upsell products increases revenue

Reservations Manager

The Signature Room at the 95th
Chicago, IL
02.2017 - 03.2020
  • Presented reports for company meeting with the upcoming week reservation numbers, previous day call report, upcoming conventions, and year to date sales report
  • Answered up to 700 calls daily increasing amount of reservations
  • Responded to email inquiries improving customer service
  • Handled guest complaints reducing upset guests

Phone Clerk/Host

Giordano’s Pizza
Chicago, IL
05.2016 - 02.2017
  • Maintained positive communication
  • Place Customer orders
  • Inspect dining facilities and ensure proper maintenance

Cashier, Demo, Sweet Shoppe Lead, Florist

Mariano’s Fresh Market
Chicago, IL
08.2014 - 04.2016
  • Maintaining a team that will provide excellent customer service
  • Meet sales goal each week to maintain a top spot in the district
  • Maintained the floral department

Host

Phil Stefani Signature Restaurants “Chango Loco”
Chicago, IL
04.2011 - 07.2014
  • Greeted and acknowledged guests and escorted to assigned table
  • Assisted setting up planned events

Education

Malcolm X College
Chicago, IL

Skills

  • Bilingual: fluent in English and Spanish
  • Ability to work collaboratively as part of a team
  • Leadership
  • Problem solving and troubleshooting
  • Attention to detail
  • Persuasive selling
  • Data entry
  • Proficient Microsoft Office
  • Sales analysis
  • Quality assurance
  • Customer satisfaction
  • Financial reporting
  • Marketing collaboration
  • Purchasing and planning
  • Sales coaching

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Reservations Center Manager /Assistant Quality Assurance Manager

Sybaris Pool Suites
11.2020 - Current

Reservations Manager

The Signature Room at the 95th
02.2017 - 03.2020

Phone Clerk/Host

Giordano’s Pizza
05.2016 - 02.2017

Cashier, Demo, Sweet Shoppe Lead, Florist

Mariano’s Fresh Market
08.2014 - 04.2016

Host

Phil Stefani Signature Restaurants “Chango Loco”
04.2011 - 07.2014

Malcolm X College

Similar Profiles

CREATE PROFILE