Lead Pharmacy Technician
Kroger
02.2023 - Current
Hi, I’m
Cynthia Reder
Lead Pharmacy Technician
Lebanon,IN
Summary
Energetic and personable woman bringing a love of people and excellence in customer service. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Work History
KrogerLebanon, IN
Lead Pharmacy Technician
02.2023 - Current
Job overview
- Developed and maintained positive relationships with patients and healthcare providers, ensuring customer satisfaction and loyalty.
- Led a team of technicians, including training new technicians in pharmacy procedures and customer service, monitoring productivity levels, and providing guidance when needed.
- Oversaw inventory management processes such as ordering, receiving, and verifying daily incoming inventory, reporting discrepancies, logging items into the inventory system, stocking, and maintaining accurate records of expenses.
- Established and updated customer profiles, updating demographics, allergies, medications, and insurance details in pharmacy computer systems.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Received written and electronic prescriptions, verifying information for completeness and accuracy, and entering them into pharmacy systems.
- Worked with insurance companies to process claims, resolve problems, and obtain payments.
- Answered telephones to respond to questions or requests.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Self Employed ServicesLebanon, IN
Housewife/Homeschool Mom
05.2001 - Current
Job overview
- Interacted positively with children.
- Created nurturing, safe environment.
- Provided safe transportation to and from activities and events.
- Maintained clean and orderly workspace.
- Supervised children throughout day.
- Remained calm and patient in interactions.
- Scheduled and coordinated meetings and appointments.
- Researched, created, and graded assignments.
- Assisted with special projects and taught new tasks.
- Encouraged development of relevant skills to help overcome specific concerns.
- Collaborated to set goals and outline steps to achieve objectives.
Education
HomeschooledBedford IN
GED
Skills
- Communication
- Conflict Resolution
- Customer Service
- Data entry
- Collaboration and Teamwork
- Relationship building
Timeline
Housewife/Homeschool Mom
Self Employed Services
05.2001 - Current
Homeschooled
GED
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