Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certification
Timeline
Generic

Cynthia Reid

High Point,NC

Summary

Meticulous and hardworking HR professional with an advanced understanding of successful employee relations strategies. Dedicated to reinforcing company policies for handling performance and behavioral issues. Good research, dispute resolution, and solution development skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Employee Relations Specialist

North Carolina A&T State University
10.2021 - Current
  • Consult with all levels of employees regarding the interpretation of Human Resource laws and company policies for approximately 29,000 US-based employees
  • Maintain confidential information and show sensitivity and discretion when making decisions regarding human resource practices
  • Serve as Department Employment Law Group Lead streamlining data gathering process for General Counsel's office around harassment, discrimination, and/or favoritism claims
  • Provide consultation services to managers and other business partners on dealing with employee issues including performance, attendance, discrimination, hostile work environment, and harassment
  • Thoroughly versed in employee relations, staffing, compensation, EEO, government legislation, and domestic labor laws including FMLA and ADA
  • Lead Conflict of Interest project that created online information reference tool that will be used to assist with the university moving to a Research One status
  • Guide managers and supervisors in resolving discipline issues and employee grievances
  • Serve as a link between management and employees by handling questions, interpreting and administering contracts, and helping resolve work-related problems
  • Conduct exit interviews, quickly completing necessary employment termination paperwork
  • Enhance employee welfare by adhering to established procedures for the duration of investigations and disciplinary actions.
  • Implemented team feedback to recommend corrective action to senior leadership
  • Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures
  • Answered management and employee questions, interpreted contracts and resolved issues
  • Promoted harmonious working climate to boost morale and productivity
  • Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals
  • Processed new hires, transfers, and separations
  • Leveraged team exercises, group discussions and videos to instruct participants
  • Devised robust training programs to strengthen investigatory skills, legal understanding, and motivational strategies
  • Implemented employee recognition and rewards systems to promote positive work environment
  • Facilitated communication and collaboration with employees and management to encourage teamwork and rapport
  • Monitored and enforced company policies and procedures to determine compliance with applicable laws and regulations
  • Organized and facilitated employee focus groups to gather feedback and insights
  • Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies
  • Developed comprehensive employee relations programs and initiatives to increase organizational engagement
  • Managed conflict resolutions to encourage professional and positive relationships and peace and order
  • Delivered team member services and customized employee programs focused on optimizing labor relations and communications
  • Designed and implemented orientation programs for new employees, covering job responsibilities, policies, procedures and university policies
  • Designed and implemented orientation programs for new employees, covering job responsibilities, policies, procedures and university policies
  • Designed and implemented orientation programs for new employees, covering job responsibilities, policies, procedures and university policies
  • Documented and updated job descriptions as well as implemented wage surveys
  • Collaborated with the HR team to establish the useful implementation of employee relations programs and initiatives
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies
  • Provided expertise on labor and employment laws to help employers make more effective decisions
  • Mediated discussions between employer and employee representatives in an attempt to reconcile differences
  • Participated in labor-management meetings to discuss labor issues
  • Oversaw investigations into discrimination, sexual harassment, or other workplace claims
  • Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership
  • Negotiated collective bargaining agreements
  • Interpreted and advised on labor relations policies and previously negotiated agreements
  • Assessed the impact of union proposals on company or government operations

Premium Administration Analyst

Lincoln Financial Group
01.2011 - 09.2021
  • Processed premium and loan payments via various billing systems
  • Researched and reversed premiums for refunds
  • Expedited written requests for all Premium Administration processes
  • Collaborated with a diverse group of small business owners on strategic planning
  • Created daily Journal Entries to ensure payments and other adjustments were balanced
  • Balanced suspense on a 2-day rotation using Business objects as a suspense tool
  • Researched and resolves complex accounting adjustments as needed
  • Selected for a high-profile project geared towards enhancing the customer experience
  • Responsible for processing in-force ledger illustration requests using multiple systems that are received in writing, by telephone/fax, and through the automated work distribution system
  • Drafted reports to deliver information to upper management and stakeholders
  • Accessed financial information to answer questions and gather details about specific accounts
  • Monitored loans and accounts payable to confirm payments are current
  • Performed financial calculations for amounts due, interest charges, and balances
  • Classified and summarized financial data to compile and enter into financial records
  • Reconciled or entered report discrepancies found in financial records.
  • Developed and maintained financial analyses, reports and calculations
  • Collaborated with programmers, underwriters and senior management to help companies develop plans for new lines of business and improvements to existing business
  • Prepared presentations and reports outlining findings and recommendations
  • Determined company policy and explained complex technical matters to company executives, government officials and public
  • Ascertained premium rates required and cash reserves and liabilities necessary to pay future benefits
  • Skilled at working independently and collaboratively in a team environment
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in a team setting, providing support and guidance
  • Worked effectively in fast-paced environments
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Excellent communication skills, both verbal and written
  • Passionate about learning and committed to continual improvement
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively
  • Identified issues, analyzed information and provided solutions to problems

Human Resources Analyst

American Express Travel Related Services
07.2005 - 09.2009
  • Consulted with all levels of employees regarding the interpretation of Human Resource laws and company policies for approximately 29,000 US-based employees
  • Maintained confidential information and showed sensitivity and discretion when making decisions regarding human resource practices
  • Consistently ranked in the top category in employee satisfaction surveys
  • Served as Department Employment Law Group Lead streamlining data gathering process for General Counsel’s office around harassment, discrimination, and/or favoritism claims
  • Recognized for the ability to resolve issues with minimal risk to both employee and company
  • Provided consultation services to managers and other business partners on dealing with employee issues including performance, attendance, leaves of absence, and harassment
  • Thoroughly versed in employee relations, staffing, compensation, EEO, government legislation, and domestic led a project that created an online information reference tool that provided legal and company guidelines for employees
  • Trained team lead and backed up employees on severance backend process which reduced slowdown during peak times
  • Constantly reviewed policies and procedures and made updates to avoid legality issues as needed
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior
  • Implemented process improvements to automate office operations
  • Conducted workplace compliance training to reduce liability risks and operate effectively
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration
  • Developed and implemented onboarding and orientation programs for new employees
  • Collaborated with managers to identify and address employee relations issues
  • Improved office efficiency by effectively managing internal communications and correspondence
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
  • Conducted performance reviews and provided feedback to managers on employee performance
  • Generated and analyzed reports to monitor employee engagement and attrition trends
  • Advocated for staff members, helping to identify and resolve conflicts
  • Documented business processes and analyzed procedures to align with changing business needs

Education

Bachelor of Science - Business Administration

University of North Carolina At Greensboro
Greensboro, NC
08.1984

Skills

  • Financial Services Experience
  • Strong Accounting Knowledge
  • Project Management
  • Cross-Functional Collaboration
  • Policies Implementation
  • Regulatory Compliance
  • Cost Reductions
  • Computer Skills
  • Proven Leadership Skills
  • Completed SHRM PHR Training Course: Situational Leadership I & II

Accomplishments

  • Consistently maintained high customer satisfaction ratings based on a customer feedback rating of above average.
  • Assisted in creating a highly effective new program that significantly impacted efficiency and improved operations
  • As the unemployment lead, the Human resources department met the 98% compliance goal for 2022
  • Consistently receive an above-average performance evaluation
  • Recognized by Lincoln Financial and American Express leadership for going above and beyond for customers
  • Consulted with leadership on a more efficient way to respond to customer disputes, saving the company $20,000.00 annually
  • Recognized for the ability to resolve issues with minimal risk to both employee and company
  • Recognized by management for providing exceptional customer service by telephone, email, or letter correspondence and for being a strong collaborator, leader, and consultant

References

Available Upon Request

Certification

Academic Impressions Customer Service Certified

Timeline

Employee Relations Specialist

North Carolina A&T State University
10.2021 - Current

Premium Administration Analyst

Lincoln Financial Group
01.2011 - 09.2021

Human Resources Analyst

American Express Travel Related Services
07.2005 - 09.2009

Bachelor of Science - Business Administration

University of North Carolina At Greensboro

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Cynthia Reid