Summary
Overview
Work History
Education
Skills
Timeline
Generic

CYNTHIA RENEE

Ocala,FL

Summary

To obtain a permanent position with a reputable organization that provides benefits and opportunities for professional growth.

Overview

38
38
years of professional experience

Work History

Accounts Receivable Clerk

Chem Usa
12.2024 - 06.2025
  • Conduct outbound calls to businesses to generate new clientele.
  • Serve as an Accounts Receivable Clerk responsible for collecting outstanding payments.
  • Managed collections, effectively communicating with customers regarding outstanding payments.

Sales Associate

ISG
09.2024 - 11.2024
  • Managed incoming sales calls from customers seeking information regarding internet services.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Point of Sale Associate

Nexus Connects
07.2024 - 09.2024
  • Facilitated point-of-sale transactions by transferring callers to insurance agents for policy acquisition.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Ticket Taker

Employment Solutions
08.2022 - 03.2023
  • Engaged in various assignments through an employment agency.
  • Managed ticket distribution at entry points, ensuring smooth visitor flow and adherence to protocols.
  • Verified ticket validity, preventing unauthorized access and enhancing security measures.
  • Enhanced customer experience by providing friendly and efficient ticket-taking services.

Sales/lead Generator

Liveops, Inc.
09.2005 - 01.2020
  • Handled incoming calls for product orders, showcasing strong sales and customer service abilities.
  • Developed targeted lead generation strategies to enhance sales pipeline efficiency.
  • Implemented CRM systems for tracking leads and optimizing follow-up processes.
  • Optimized sales scripts and email templates for improved response rates from potential clients.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Server

Wafflehouse Restaurant
02.2016 - 12.2016
  • Provided prompt service and processed payments, ensuring direct interaction with customers.
  • Delivered exceptional customer service in fast-paced dining environment.
  • Coordinated with kitchen staff to ensure timely and accurate order fulfillment.
  • Managed multiple tables, prioritizing guest needs to enhance dining experience.
  • Resolved customer complaints promptly, ensuring satisfaction and loyalty.
  • Maintained cleanliness and organization of dining area to uphold health standards.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Original Pancake House
12.2003 - 07.2005
  • Served customers and managed transactions, in addition to training new staff members.
  • Delivered exceptional customer service in fast-paced dining environment.
  • Coordinated with kitchen staff to ensure timely and accurate order fulfillment.
  • Trained and mentored new servers on menu knowledge and service standards.
  • Managed multiple tables, prioritizing guest needs to enhance dining experience.
  • Resolved customer complaints promptly, ensuring satisfaction and loyalty.
  • Maintained cleanliness and organization of dining area to uphold health standards.

Server

Longhorn Steakhouse
07.2003 - 09.2003
  • Ensured customer satisfaction regarding food and beverage orders, including sales of wine and liquor.
  • Worked effectively in fast-paced environments.
  • Delivered exceptional customer service in fast-paced dining environment.
  • Coordinated with kitchen staff to ensure timely and accurate order fulfillment.
  • Implemented efficient workflow processes that improved table turnover rates.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server

Mustang Sallys
06.2002 - 04.2003
  • Delivered exceptional customer service and managed financial transactions.
  • Delivered exceptional customer service in fast-paced dining environment.
  • Coordinated with kitchen staff to ensure timely and accurate order fulfillment.
  • Managed multiple tables, prioritizing guest needs to enhance dining experience.
  • Resolved customer complaints promptly, ensuring satisfaction and loyalty.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Office Assistant

Adecco Personnel
01.2002 - 04.2002
  • Executed administrative duties such as answering phones, data entry, and filing.
  • Organized and maintained filing systems for accurate record retrieval.
  • Collaborated closely with team members to address any discrepancies or issues within the filing system, resolving them quickly and efficiently.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.

Customer Service Representative

Interactive Response Technology
12.1999 - 05.2000
  • Assisted customers with credit card balance transfers and provided support for Direct-TV services.
  • Streamlined complaint resolution processes, enhancing customer satisfaction outcomes.
  • Collaborated with cross-functional teams to improve service delivery and operational efficiency.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

Precision Response Corporation
06.1998 - 11.1998
  • Facilitated communication for hearing-impaired clients while maintaining confidentiality.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Streamlined complaint resolution processes, enhancing customer satisfaction outcomes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Accounts Receivable Clerk

Robinson and Sons Shutter Company
09.1993 - 11.1995
  • Managed accounts payable and receivable, as well as inventory control utilizing Peachtree software.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Input financial data and produced reports using Peachtree accounting and Quatro-Pro.

Shipping Manager

Capital Freight Systems
10.1991 - 03.1993
  • Oversaw warehouse operations, coordinating inventory management and traffic.
  • Managed logistics operations, ensuring timely shipment and delivery of products.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Pulled, verified, and packaged items for shipment.
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Lead team of 5 employees packaging, palletizing and shipping up to 1200 boxes per day.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Stacked and stored pallets at end of shift to keep warehouse clean and organized.

Receptionist/Shipping Assistant

Aaxico Sales, Inc.
03.1987 - 03.1990
  • Receptionist and advanced to assist shipping manager with shipping operations.
  • Managed multi-line phone systems to efficiently direct calls and messages.
  • Maintained organized filing system, ensuring easy access to documents and records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Coordinated shipping schedules to optimize delivery timelines and reduce delays.
  • Processed shipping documents using logistics management software for accuracy.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.

Education

High School Diploma -

Homestead Senior High School
Homestead, FL
06.1984

Skills

  • Collections
  • Invoice processing
  • Time management
  • Payment posting
  • Accounts receivable software
  • Cash application
  • Payment coordination
  • Customer relations
  • Financial software
  • Mail routing
  • Problem-solving
  • Team collaboration
  • Client communication
  • Invoice generation
  • Accounts reconciliation
  • Spreadsheets and journal entries
  • Data entry and management
  • Customer service support
  • Accurate payment posting
  • Data inputting
  • Accounts receivable expertise
  • Data entry
  • Critical thinking

Timeline

Accounts Receivable Clerk

Chem Usa
12.2024 - 06.2025

Sales Associate

ISG
09.2024 - 11.2024

Point of Sale Associate

Nexus Connects
07.2024 - 09.2024

Ticket Taker

Employment Solutions
08.2022 - 03.2023

Server

Wafflehouse Restaurant
02.2016 - 12.2016

Sales/lead Generator

Liveops, Inc.
09.2005 - 01.2020

Server

Original Pancake House
12.2003 - 07.2005

Server

Longhorn Steakhouse
07.2003 - 09.2003

Server

Mustang Sallys
06.2002 - 04.2003

Office Assistant

Adecco Personnel
01.2002 - 04.2002

Customer Service Representative

Interactive Response Technology
12.1999 - 05.2000

Customer Service Representative

Precision Response Corporation
06.1998 - 11.1998

Accounts Receivable Clerk

Robinson and Sons Shutter Company
09.1993 - 11.1995

Shipping Manager

Capital Freight Systems
10.1991 - 03.1993

Receptionist/Shipping Assistant

Aaxico Sales, Inc.
03.1987 - 03.1990

High School Diploma -

Homestead Senior High School

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