Cynthia Renkema
Del Rio,TX
Summary
Dynamic leader and critical thinker with a proven track record at Santana Primary Home Care, Inc., where I enhanced service delivery quality and efficiency. Skilled in problem-solving, bilingual communication, and computer literacy, I effectively bridged gaps between clients, attendants, and administrators, significantly improving client care coordination and satisfaction.
Overview
8
8
years of professional experience
Work History
Personal Assistance Service- Field Supervisor
Santana Primary Home Care, Inc.
09.2016 - Current
- Supervise the delivery of quality Personal Assistance Services to Clients.
- Ensure Attendants meet the highest standards of service delivery.
- Serve as a liaison between Administrator, Attendant, Client, and Client's family.
- Complete pertinent documentation to the Client record.
- Assist in coordinating Attendant's work Schedule to better meet Client's care.
- Provide direction to Attendants in matter of correct Policy and Procedure
- Make home visits as necessary to coordinate and improve Client Care
- Maintain, Supervise, Enforce and uphold Client's Rights and Dignity.
- Perform other related Supervisory duties as assigned and required.
- Be knowledgeable of the policies, procedures, regulations, and guidelines of Santana PHC, Inc.
- Assist and contribute to daily office coordination
- Interact with Clients, Attendants, Vendors, Visitors, and State Coordinators.
- Assist with the New Provider Application and it's processing.
- Perform New Provider Orientation with Client and Attendant.
- Handle Client, Attendant, State, and HMO phone calls.
- Process Client and Attendant changes.
- Update Client and Attendant lists.
Education
BBA - Business Administration
Sul Ross State University
Alpine05.2016
Skills
- Critical Thinker
- Problem Solving
- Good Oral and Written Communication
- Leadership Skills
- Good Time Management
- Self Motivated
- Marketing
- Computer Literate
- Bilingual- Spanish
Timeline
Personal Assistance Service- Field Supervisor
Santana Primary Home Care, Inc.
09.2016 - Current
BBA - Business Administration
Sul Ross State University
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