Cynthia Richardson
Utica,MS
Summary
Seasoned Group Leader with background in managing, coordinating, and facilitating team operations. Skilled in fostering cooperation among diverse team members to accomplish collective objectives. Known for enhancing productivity through effective communication and problem-solving abilities. Successfully led teams towards goal achievement while promoting a positive work environment.
Overview
29
29
years of professional experience
Work History
Group Leader
Hunter Engineering Company
Raymond, MS
10.2019 - Current
- Provided assistance with conflict resolution among team members.
- Planned work schedules based on individual strengths, weaknesses, job requirements.
- Managed resources and delegated tasks to ensure timely completion of projects.
- Collaborated with cross-functional teams to develop strategies for achieving business objectives.
- Worked with other group leaders to identify and resolve issues between teams.
- Monitored team performance to ensure adherence to deadlines and quality standards.
- Used hand trucks and forklifts to unload, load and transport items.
- Hand-assembled needed parts with bolts and screws.
- Used daily system logs to document production information, discussing issues with management.
Welder
Hunter Engineering Company
Raymond, MS
01.2006 - Current
- Monitored the fitting, burning, and welding processes to avoid overheating of parts or warping, shrinking, distortion, or expansion of material.
- Gathered required materials for each project in order to meet production deadlines.
- Set up welding machines based on the job at hand.
- Performed preventative maintenance on welding tools and equipment.
- Communicated effectively with supervisors regarding progress updates on assigned tasks.
- Adjusted settings on machines such as current level so it matches the specifications outlined in blueprints and drawings.
- Read blueprints, drawings related to projects in order to determine proper dimensions of components being fabricated, welded together.
- Maintained a clean working environment by removing scrap metal from work areas.
- Maximized shop organization and equipment lifespan by maintaining equipment.
- Monitored fitting, burning and welding processes to avoid overheating parts, warping, shrinking, distortion and expansion of materials.
- Laid out, positioned, aligned and secured parts and assemblies with straightedges, squares and calipers.
- Read blueprints and drawings and took measurements to plan layout and procedures.
- Adjusted weld machines to correct settings for precision and waste reduction.
- Positioned and clamped workpieces together and properly assembled in jigs and fixtures.
- Prepared workpiece edges by grinding, cutting, buffing or bending to verify snug fit.
- Cleaned and inspected parts and assemblies at each production stage and documented production defects.
- Welded fabrication materials, continuously checking for safety and quality.
- Positioned and secured workpieces using hoists, wire and banding machines or hand tools.
- Welded components in flat, vertical, or overhead positions.
- Marked or tagged material with job number, piece marks and other identifying marks.
- Recognized, set up, and operated shielded metal arc and gas metal arc welding equipment.
- Connected and turned regulator valves to activate and adjust gas flow and pressure and obtain desired flames.
- Detected faulty operation of equipment or defective materials and notified supervisors.
- Prepared material surfaces for welding by removing scale, rust or other foreign matter.
- Aligned and clamped workpieces using rules, squares or hand tools.
Welder Helper
LeTourneau Inc.
Vicksburg, MS
01.2001 - 08.2003
- Assist in laying out, cutting, fabricating and fitting of metal components prior to welding.
- Provide assistance to other welders during complex projects involving multiple steps.
- Follow safety protocols at all times while operating equipment and working with hazardous materials.
- Monitor machine settings to ensure that they are within specified ranges at all times.
- Clean work area after completing assignments.
- Set up welding machines according to specifications by adjusting current and voltage; selecting correct filler rods and fluxes; and setting gas flow rate.
- Grind, file, buff and smooth welds using grinders, drills, wire brushes and other tools.
- Perform manual or semi-automatic welding processes such as shielded metal arc, gas tungsten arc and gas metal arc.
- Brought supplies, equipment and tools to work locations.
- Heated, formed and dressed metal parts with hand tools, torch, and arc welding equipment.
- Completed precision cuts with power saws, hand shears and chipping knives.
- Followed safety procedures with equipment to prevent injuries and accomplish tasks on time.
- Operated manual and semi-automatic welding equipment in vertical, horizontal and overhead positions.
- Followed safety guidelines through proper machine guarding and lockout and tagout procedures.
- Adjusted gas flow and pressure to create and maintain desired flames.
- Used welding skills to help repair and maintain heavy-duty machinery.
- Completed minor torch ups with MIG welders.
- Scraped off excess spatter using portable grinders and arc-cutting equipment.
- Organized and cleaned work area and tools.
- Promoted team efficiency by consistently picking up excess materials and tools.
- Demonstrated best safety practices working at heights and lifting various objects.
- Operated equipment with strong focus on safety and ground communication.
Assistant Store Manager
Big Lots Stores, Inc.
Kenosha, WI
09.1998 - 08.2000
- Maintained a safe working environment by enforcing safety regulations.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Supervised cash handling processes to ensure accuracy of transactions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided training to new employees on company policies and procedures.
- Coached and developed store associates through formal and informal interactions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Photo/Video Department Manager
Mejier
Indianapolis, IN
06.1995 - 09.1997
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Developed promotional campaigns to increase brand recognition in target markets.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Ensured compliance with company policies and relevant regulations.
- Conducted regular performance reviews to monitor progress of individual employees.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Resolved customer complaints and issues promptly and professionally.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Ensured compliance with all safety regulations in the workplace.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Balanced workloads to meet targets without overtaxing employees.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Managed daily operations, ensuring efficient workflow and productivity.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Proposed or approved modifications to project plans.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Education
Associate of Science - General Studies
Hinds Community College
Raymond, MS12-2003
High School Diploma -
Vicksburg High School
Vicksburg, MS06-1983
Some College (No Degree) - Accounting
Alcorn State University
Lorman, MSSkills
- Continuous Improvement
- Recreational Activity Planning
- Quality Control
- Health and safety procedures
- Maintenance Coordination
Accomplishments
- recognition of 15 yrs at Hunter Engineering Company
Timeline
Group Leader
Hunter Engineering Company
10.2019 - Current
Welder
Hunter Engineering Company
01.2006 - Current
Welder Helper
LeTourneau Inc.
01.2001 - 08.2003
Assistant Store Manager
Big Lots Stores, Inc.
09.1998 - 08.2000
Photo/Video Department Manager
Mejier
06.1995 - 09.1997
Associate of Science - General Studies
Hinds Community College
High School Diploma -
Vicksburg High School
Some College (No Degree) - Accounting
Alcorn State University
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