Cynthia Richter
Jacksonville Beach,FL
Summary
Versatile professional with extensive experience in insurance claims and liability assessment. Proven expertise in loss mitigation and warehouse operations, leading teams to enhance operational efficiency. Skilled in staff training and fostering teamwork while ensuring compliance with OSHA standards. Effective in problem resolution within fast-paced environments.
Overview
47
47
years of professional experience
1
1
Certification
Work History
Multi-Department Associate
Publix Supermarkets/Publix Credit Union/Greenwise
Jacksonville/Nocatee, FL
07.1978 - Current
- Multi-Department Associate: Stocked and maintained goods, trained new associates, and served as an SME for store processes.
- Head Teller: Supervised tellers, balanced cash, prepared reports, and trained staff.
- Operated registers, assisted customers, and ensured transaction accuracy.
Liability Claims Examiner
Stillwater Insurance Group
Jacksonville, FL
07.2021 - 04.2023
- Investigated liability claims, analyzed policy coverage, and communicated determinations to policyholders and third parties.
- Negotiated settlements, including pre-suit and lawsuit claims, ensure fair and timely resolution.
- Identified subrogation opportunities and coordinated with legal counsel as needed.
Team Lead Warehouse Associate
Four Fathers Distillery
Jacksonville, FL
11.2018 - 07.2021
- Diagnosed and resolved mechanical equipment failures, minimizing downtime, and maintaining production flow.
- Supervised and trained warehouse staff in daily operations, including shipping, receiving, stocking, and order fulfillment.
- Assisted in bottling and packaging operations, and managed daily shipments.
- Operated equipment safely per OSHA standards, improving operational efficiency by 10%.
- Coordinated the setup and breakdown of promotional events, and ensured a smooth workflow for production support.
- Oversaw inventory storage, organization, and accurate stock levels, improving space utilization.
- Delegated tasks, monitored team performance, and maintained productivity in a fast-paced environment.
Litigation Claim Representative
State Farm Fire and Casualty Insurance
Jacksonville, FL
11.1997 - 11.2018
- Managed complex PIP and workers' compensation claims, supervising pre-litigation teams and outside counsel.
- Developed training materials and coached in-house and independent adjusters on Florida's statutory changes.
- Trained litigation and catastrophe adjusters on thousands of claims for global settlement conferences.
- Led pre-litigation strategy and coordinated with experts to ensure efficient claims resolution.
Education
Bachelor of Science - Business Marketing And Management
Jacksonville University
Jacksonville, FLSkills
- Warehouse leadership and inventory management
- Shipping, receiving, pallet jack operation
- OSHA compliance and safety
- Claims investigation and liability/subrogation
- Workers' compensation and property damage
- Cash handling and head teller experience
- Customer service and staff training
Certification
Florida 620 All-Lines Adjusting License
Florida 220 Insurance Producers License – Property & Casualty
Designations:
AIC (1993) | CLU (2015) | CPCU (2016) | AINS (2016) | AICM (2016) | FLMI (2017)
References
References available upon request.
Timeline
Liability Claims Examiner
Stillwater Insurance Group
07.2021 - 04.2023
Team Lead Warehouse Associate
Four Fathers Distillery
11.2018 - 07.2021
Litigation Claim Representative
State Farm Fire and Casualty Insurance
11.1997 - 11.2018
Multi-Department Associate
Publix Supermarkets/Publix Credit Union/Greenwise
07.1978 - Current
Bachelor of Science - Business Marketing And Management
Jacksonville University
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