Cynthia Ries

• Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
• Utilized customer relationship management software to track interactions and enhance service quality.
• Adapted quickly to new processes, ensuring smooth handling of customer requests and feedback.
• Collaborated with team members to streamline communication channels and improve response times.

Responsible for 10 offices across the state of Michigan - training, adhering to compliance rules and regulations by the NASD.

Hired Administrative team to ensure good business practices and to grow business.

Organized and streamlined office processes and procedures.

Responsible for ensuring compliance records were current and that staff was properly trained.

Created disaster plan for 10 offices.

Scheduled meetings for the Adminstrative Team, train, promote, did reviews for the Administrative Team.