Cynthia Riley

Properly connected incoming calls to appropriate areas of the resort. Answered and guest questions regarding general information about the resort. Scheduled tours and answered questions and concerns regarding snowmobile tours. Handled cash and credit card transactions for ticket and locker sales. Worked with the resort's Safety Patrol regarding missing or lost children, injured or lost guests on the mountain. Acted as a form of ambassador to guests arriving for the first time. This was a seasonal job that ran November through March.

• Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
• Coordinated special orders for clients, liaising with vendors to ensure timely delivery of unique items.
• Maximized sales opportunities by leveraging luxury brand marketing strategies and promotions.
• Maintained visual merchandising standards to create an appealing store environment for customers.
• Demonstrated adaptability during peak periods by assisting colleagues in other departments as needed.
• Contributed to a positive work environment by collaborating effectively with team members.
• Handled high-end transactions with accuracy and discretion, maintaining strict confidentiality for clientele.
• Acquired extensive knowledge of luxury brands across multiple product categories to provide well-rounded customer service experiences.
• Participated in staff training sessions to stay current on industry trends, product developments, and sales techniques.
• Delivered exceptional customer experiences through consistent demonstration of product knowledge and expertise.
• Managed clienteling activities, including sending personalized thank-you notes and invitations to exclusive events.
• Monitored store inventory regularly, identifying trends or discrepancies that required attention.
• Provided exceptional after-sales support to clients, resolving issues promptly and professionally.
• Developed strong rapport with customers, fostering loyalty and generating repeat business.
• Upheld high standards of professionalism while interacting with clients from diverse backgrounds.
• Enhanced client satisfaction by providing personalized recommendations and attentive service.
• Built relationships with key clients, resulting in increased revenue and long-term partnerships.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.