Cynthia Rios

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressed issues and implemented effective solutions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Followed through with client requests to resolve problems.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

• Exceeded sales goals through persuasive sales tactics that highlighted key features and benefits of products being demonstrated.
• Educated customers on proper cooking techniques, leading to improved confidence in their culinary abilities.
• Set up area for product demonstration neatly and made sure all necessary food and informational materials nearby.
• Maintained clean and organized demonstration areas, adhering to strict hygiene standards.
• Promoted brand awareness through effective communication and presentation skills during demonstrations.
• Tracked success of demonstrations through feedback forms, making improvements as needed for future presentations.
• Utilized well-developed communication and persuasion skills by promoting special offers and encouraging purchases of demonstrated products.
• Prepared demonstration foods and placed on napkins or plates for attractive display.
• Enhanced customer satisfaction by providing engaging and informative food demonstrations.
• Delivered entertaining performances while preparing dishes, resulting in an enjoyable experience for shoppers.
• Assisted customers in locating items, addressed questions and provided product samples.
• Recommended specific product options to meet customer needs.
• Greeted customers warmly and pleasantly answered inquiries.
• Educated customers on product features and answered questions regarding product use.
• Maintained knowledge of current promotions and product features.
• Demonstrated products to customers to illustrate features, advantages and benefits.
• Increased sales by effectively communicating product benefits.
• Engaged customers to communicate key product features.

• Accommodated diverse learning styles and individual needs within the classroom, effectively differentiating instruction.
• Maintained parent contact to discuss student progress and assist students in need.
• Implemented innovative classroom management techniques to create a focused and productive learning environment.
• Established positive relationships with parents and guardians, fostering open communication regarding student progress and needs.
• Developed and implemented classroom routines to address varying student needs.
• Attend to children's needs while helping foster early development.
• Keep order in classroom, and prepare a schedule for children ages 5-12 years old.
• Educate children and reinforce the importance of sharing, caring, and working well with others.
• Worked as driver by picking up students from home to daycare, from school to daycare, or from daycare to school.
• Sometimes would transport students for the summer fieldtrips.
• Created lessons and online testing materials to facilitate remote learning.
• Implemented reading and writing workshops to increase student literacy and support school reading programs.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Kept students on-task with proactive behavior

modification and positive reinforcement strategies.

• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
• Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
• Enhanced student engagement by implementing interactive teaching methods.
• Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
• Fostered positive classroom environment, managing student behavior and promoting respect.
• Followed lesson plans designed by absent teachers.
• Enforced school and class rules to maintain order in classroom.
• Implemented classroom management techniques to maintain positive learning environment.
• Monitored student behavior and administered discipline as needed.
• Monitored student performance and provided feedback to inform instruction.
• Educating Students in classrooms from Pre-Kinder to 12th grade including special needs classroom.