Cynthia Rios
Orlando,Florida
Summary
More than 15 years of experience in customer services. Professional data entry worker with efficient skills entering data into computers and performing other clerical duties, as required by the employee. Over 12 years of experience in Dental field. Proficient in Dentrix and Eaglesoft software. Create and maintain excellent relationship with clients and colleagues. Exceptional ability to organize and multitask and willingness to learn new task and accept responsibility. Capacity to work with minimal supervising. Ability to work under pressure and fast pace environment. Office equipment knowledge. Payroll and file system. Operating System Windows (Excel, Word, Power Point, Access, internet). Strong communications skills English and Spanish. Reliable and motivated professional offering many years of experience. Committed to facilitating efficiency through business affair organization and task prioritization.
Overview
13
13
years of professional experience
Work History
Practice Administrator
Orlando Center for Cosmetic Dentistry
Orlando, FL
10.2015 - Current
- Maintain and organize all administrative functions in the front office, including reception tasks receiving, office mail and email, answering the office phone and distributing calls or messages accordingly.
- Communicating patients’ arrival promptly, managing administrative records and pulling/filing office charts.
- Scheduling, including maintaining office records, documenting patient dental treatments and transactions and following office procedures for patient referrals.
- Maintaining office accounts receivable information, making financial arrangements with patients before treatments, ordering office supplies, managing administrative supplies, and verifying and submitting payroll.
- Lead and coach team to provide exceptional patient experiences. Maintain focus on a productive schedule that supports dentists and hygienists as they deliver high quality patient care and exceptional experiences.
- Manage accounts receivables including timely and accurate insurance claim processing and patient billing also assist patients with applying for credit and other financial assistance.
- Implemented strategies to reduce overhead costs while increasing revenue sources.
- Assessed staffing levels against operational needs in order to optimize resources utilization.
Sales Associate
PVH CORP
Orlando, FL
01.2013 - 01.2021
- Responsible for providing services efficiently and quickly. Also keep and recovery every good circulation of money in the purchase or sale of, and provide simple report to the superior every time is needs.
- Determine accurate amount of money the customers owe. Provide customers with information and service both in person and via phone.
- Maintain a large sales volume. Abilities to add, subtract, multiply and divide in all units of measure and calculate discounts. Excellent customer services.
Biologics Assistant
ONE BLOOD
Orlando, FL
06.2012 - 01.2013
- Manufacture blood and blood products in compliance with FDA, AABB and other regulatory/accrediting agencies.
- Assure absolute temperature control and custody control of quarantine or other non-conforming products.
- Maintain product inventory, ordering and prepare blood products for shipment.
- Provide excellent customer service with all contacts to include co-workers, supervisors, hospital representatives and visitors.
Education
Associates Degree - Data Entry
MBTI Business Training Institute
02.1999
Skills
- Office management
- Scheduling coordination
- Patient record management
- Financial arrangements
- Insurance claim processing
- Customer relationship management
- Insurance verification
- Patient relationship management
- Staff supervision
- Problem solving
- Strategic planning
- Time management
- Team building
- Continuous improvement
- New hire training
- Strategic consulting
- Budget oversight
References
Available upon request
Timeline
Practice Administrator
Orlando Center for Cosmetic Dentistry
10.2015 - Current
Sales Associate
PVH CORP
01.2013 - 01.2021
Biologics Assistant
ONE BLOOD
06.2012 - 01.2013
Associates Degree - Data Entry
MBTI Business Training Institute
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