Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Cynthia Rivera

Sarasota,FL

Summary

Motivated and detail-oriented Claims Specialist and Customer Service professional with hands-on experience in insurance support, client relations, and administrative assistance. Skilled in resolving customer concerns, managing claims processes, and working in both in-person and remote environments. Known for clear communication, accurate documentation, and a strong focus on customer satisfaction.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Caregiver (Part-Time)

Senior Helpers
08.2023 - Current
  • - Assisted seniors with daily living tasks and medication reminders
  • - Monitored health changes and coordinated with healthcare providers as needed
  • - Fostered a caring, respectful, and safe environment

Customer Service Call Center Agent

Brooks Insurance Agency
05.2024 - 10.2024
  • - Provided phone-based service to policyholders, resolving claims, billing, and policy inquiries
  • - Upsold appropriate services, increasing client retention and satisfaction
  • - Maintained accurate CRM records and handled escalated concerns professionally

Leasing Agent

Garden Grove Apartments
11.2023 - 05.2024
  • - Managed lease applications, background checks, and property tours
  • - Maintained resident files and CRM records to ensure accurate reporting
  • - Helped maintain high occupancy through follow-up and customer service

Independent Claims Adjuster (Contract)

Storm King Claims
10.2022 - 08.2023
  • - Handled property and casualty claims as an independent contractor across multiple claim cycles
  • - Investigated reported losses, evaluated coverage, and negotiated settlements within policy limits
  • - Communicated with policyholders, contractors, and vendors to gather documentation and support claims decisions
  • - Maintained organized digital files, processed reports, and adhered to state and company compliance standards
  • - Demonstrated the ability to work independently and remotely while meeting productivity expectations

Administration Assistant

Sarasota Glass and Mirror
04.2022 - 07.2022
  • - Managed phone systems, email communications, filing, and scheduling
  • - Acted as a liaison between departments and vendors to streamline operations

Claims Representative / FNOL Admin

Universal of North America Insurance
07.2019 - 04.2022
  • - Collected claim details from clients and entered data for processing
  • - Assisted customers throughout the claims process with follow-ups and updates
  • - Trained new hires and supported management with documentation needs

Cosmetic Sales Manager & Dock Management Roles

Dillard’s
01.2004 - 01.2019
  • - Held roles in sales, cosmetics, and dock operations
  • - Led teams, managed inventory, trained staff, and drove customer satisfaction

Skills

  • Claims Processing
  • Remote Customer Service
  • Salesforce / CRM Systems
  • Policy Interpretation
  • Documentation & Reporting
  • Conflict Resolution
  • Bilingual Communication
  • Administrative Support
  • Relationship Management

Certification

  • Insurance Producer License – Florida
  • Professional Career Institute
  • CPR Certified

Timeline

Customer Service Call Center Agent

Brooks Insurance Agency
05.2024 - 10.2024

Leasing Agent

Garden Grove Apartments
11.2023 - 05.2024

Caregiver (Part-Time)

Senior Helpers
08.2023 - Current

Independent Claims Adjuster (Contract)

Storm King Claims
10.2022 - 08.2023

Administration Assistant

Sarasota Glass and Mirror
04.2022 - 07.2022

Claims Representative / FNOL Admin

Universal of North America Insurance
07.2019 - 04.2022

Cosmetic Sales Manager & Dock Management Roles

Dillard’s
01.2004 - 01.2019

Similar Profiles

CREATE PROFILE
Cynthia Rivera