Cynthia Rizzo
Burlington,NC
Summary
Expert in managing boarding operations with a focus on pet safety and health, while effectively supervising staff and care routines. Demonstrated ability in conflict resolution and canine behavior assessment, creating a positive environment for pets and team members. Acknowledged for reliability and exceptional customer service in demanding situations.
Overview
23
23
years of professional experience
Work History
Boarding Supervisor
Green Beagle Lodge, LLC
07.2021 - Current
- Managing staff, overseeing pet care routines, handling check-in/check-out procedures, and ensuring the well-being of boarded pets. Handled emergency situations promptly, and calmly, as well as being able to coordinate the best plan of action
- Extensive experience with administering medications, feeding special diets, and monitoring all pets' health.
- Experience in leading and training kennel staff, assigning tasks, and ensuring quality standards are met.
- Assessed dog compatibility for group play to facilitate safe and enjoyable interactions.
- Demonstrated understanding of canine behavior and body language to identify potential aggression triggers.
- Resolved conflicts between dogs or staff members to maintain a safe and harmonious environment.
- Ability to interact with pet owners, address concerns, and provide updates on their dogs' well-being throughout their stay
- Provided high-quality customer service through clear communication and timely updates to clients regarding their pets' well-being.
- Effectively build good rapports with many clients, as well as the ability to resolve any conflicts or issues that may arise.
- Effectively coordinate transportation of pets to ER Hospitals, or scheduled vet visits throughout their stay.
- Provide compassion and empathy to all guests while in our care, in order to set all guests up for success throughout their stay as well, as for future services with us.
- Communicating appropriately with Facilities Supervisor any structural damage, or safety concerns of each enclosure.
- Utilized Pet Exec software and Microsoft Teams to streamline communication and task management.
Senior Technician
Pocono Veterinary Care Center
04.2015 - 12.2017
- Executed senior tech responsibilities, ensuring effective client communication, demonstrating compassion and empathy, and delivering accurate medical advice and treatment protocols from DVM for all clients and their pets.
- Excellent venipuncture, and intravenous catheter placement skills, in-hospital patient care, surgical anesthesia monitoring, bandaging, splinting or immobilizing injured patients properly, CPR, proper radiograph techniques, triaging patients for regular office visits as well as emergency situations, emergency and critical care nursing skills, neonate, and geriatric care
- Administered injectable (IV, IM & SC), oral, and topical medications to patients of all species, provided proper nutrition guidelines, knowledge of homeopathic remedies, dental cleaning, physical therapy, and grooming.
- Phlebotomy, laboratory skills and knowledge, as well as properly maintaining and running all in-house blood work run on IDEXX blood machines
- Assisted DVM on house calls and euthanasia visits, maintained controlled substance records, and thoroughly documented all patient records and responsibilities within veterinary/emergency/critical care hospital.
- Proficient with Impro Med software as well as IDEXX reference laboratory software and PACS radiograph software (by IDEXX)
- Providing quality nursing care to all patients
- Managed a multiline phone system efficiently in a fast-paced, two-doctor veterinary hospital to ensure smooth communication.
- Obtained an inventory of necessary supplies and submitted it to the hospital administrator for weekly orders.
Veterinary Nurse
Creature Comforts Veterinary Hosp.
09.2003 - 02.2015
- Provided quality nursing care in a high volume, fast paced 24 hour emergency clinic
- Began working as a receptionist and educated as an assistant
- Trained and experienced in all phases of the hospital including receptionist, kennel, grooming, dental cleaning, emergency and critical care, geriatrics, surgical nursing, physical therapy, chemotherapy, hospice care, neonatal care, euthanasia, wound healing and management, as well as the many other aspects related to veterinary nursing
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Maintained accurate medical records for efficient patient care and treatment follow-up.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Reduced stress levels of hospitalized animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
- Assisted veterinarians during examinations and surgical procedures.
- Administered medications and vaccinations to animals as directed by veterinarians.
- Educated pet owners on animal care and health maintenance.
Veterinary Assistant
Maple Hills Veterinary Hospital
Allentown, Pennsylvania
03.2021 - 08.2021
- Assisted veterinarians in examinations and treatments of various animals.
- Monitored animal vital signs and promptly reported changes to ensure timely medical interventions.
- Prepared surgical instruments and supported procedures under supervision.
- Maintained cleanliness and sanitation in treatment areas and animal holding spaces.
- Educated pet owners on proper care, nutrition, and vaccination schedules to enhance animal well-being.
- Provided compassionate care to animals during hospital stays.
- Restraint of animals during examinations using appropriate techniques per species.
- Managed inventory of supplies and medications, ensuring availability for veterinary team operations.
Education
Associate Degree - Animal Sciences
Northampton Community College/Lehigh Carbon County Community College
Bethlehem, PA01-2007
Equine Studies -
Centenary College
Hackettstown, NJ01-1995
High School Diploma -
Stroudsburg Area High School
Stroudsburg, PA01-1988
Skills
- Client relationship management
- Customer relationship management
- Health monitoring
- Inventory management
- Team management
- Staff training
- Leadership skills
- Problem resolution
- Conflict resolution
- Time management
- Prioritization skills
- Organizational strategies
- Detail-oriented approach
- Effective communication
- Trustworthy work ethic
- Compassionate care
Work Preference
Job Search Status
Networking onlyWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteSalary Range
$45000/yr - $200000/yrTimeline
Boarding Supervisor
Green Beagle Lodge, LLC
07.2021 - Current
Veterinary Assistant
Maple Hills Veterinary Hospital
03.2021 - 08.2021
Senior Technician
Pocono Veterinary Care Center
04.2015 - 12.2017
Veterinary Nurse
Creature Comforts Veterinary Hosp.
09.2003 - 02.2015
Associate Degree - Animal Sciences
Northampton Community College/Lehigh Carbon County Community College
Equine Studies -
Centenary College
High School Diploma -
Stroudsburg Area High School