Cynthia Robinson
Dover,DE
Summary
Priority-driven Clinic Supervisor proudly offering experience delegating tasks, resolving problems quickly and leading by example. Energetic professional committed to working hard to ensure that patients receive courteous service. Promoting proactive planning and organizational skills.
Collaborative Medical Practice Manager proudly offering experience resolving customer concerns. Energetic professional known for implementing procedures that lower overhead costs and increase productivity. Promoting proactive planning and organizational skills.
Sociable Clinical Manager committed to building solid interdepartmental relationships and administering, directing and coordinating all activities of the clinic. Up-to-date knowledge of applicable state and federal laws and regulations. Skilled at creating reasonable annual goals and objectives and handling budgeting duties.
Balanced Clinical Manager with a background working in a clinical setting and managing daily activities. Strong knowledge of all medical procedures with expertise in medical terminology. Easygoing and adept at preparing weekly staff schedules, scheduling appointments, and managing resources.
Quality-focused healthcare professional with hands-on experience in clinical administration and patient care, advocacy and counseling. Talented at developing and actualizing strategies which streamline workflows and improve quality standards. Proven effective at guiding multi-disciplined healthcare teams to succeed in achieving patient outcome goals.
Committed to providing every patient with supportive, cost-effective care, alleviating symptoms and helping to resolve underlying concerns. Skilled in responding to emergencies, updating charts and educating patients and families.
Hardworking Registered Nurse/Clinical Manager with 18 years experience and looking for new long-term position with room for career development. Excellent leadership, time management and multitasking abilities. Successful at providing expertise in complicated patients, managing complaints and achieving care objectives.
Overview
20
20
years of professional experience
Work History
Registered Nurse
Accent Care Hospice - Wilmington Hospital
Wilmington, DE
03.2024 - Current
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
- Created, implemented and evaluated patient care plans with medical team.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
- Administered medications, tracked dosages, and documented patient conditions.
- Monitored and managed various treatment and care interventions.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Developed educational materials for use in teaching sessions with patients or their families.
- Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
- Evaluated effectiveness of interventions through ongoing assessment of patient responses.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Counseled patients and caregivers, providing emotional, psychological and spiritual support.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Provided emotional support and comfort to families during difficult times.
- Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
- Assisted physicians during examinations or surgical procedures.
- Participated in multidisciplinary team meetings to discuss patient care plans.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Maintained personal and team compliance with medication administration standards and patient care best practices.
- Actively participated in quality improvement initiatives within the department.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assistant Director of Nursing
Life Care Center
Collegedale, TN
09.2023 - Current
- Assessed competency of clinical staff to promote quality, continuity and safety.
- Monitored development, implementation and updates of individualized care plans.
- Implemented changes needed to correct deficiencies found during government inspections.
- Reviewed daily documentation of dispensing of controlled substances, immediately noting discrepancies from shift to shift.
- Oversaw explanation of personnel policies and job descriptions as part of nursing employee orientation process.
- Administered executive supervision, exercising independent judgment to select proper course of action in policies and procedures.
- Coordinated medical and health services in compliance with government regulations and policies set by board of trustees.
- Evaluated staff performance and prepared accurate reports detailing findings.
- Conducted recruitment and retention activities to develop highly skilled nursing team.
- Implemented and directed clinical services and operations to deliver competent, quality care.
- Set and monitored achievement goals for nursing department consistent with established philosophy and standards of practice.
- Developed and maintained staffing schedule in accordance with contract terms, budget mandates and accreditation standards for nursing coverage.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Maintained records management system to process personnel information and produce reports.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
Nurse Clinical Manager
Fresenius Medical Care NA
Chattanooga, TN
10.2020 - 09.2022
- Partnered with organizational and unit leaders to devise QA/QI initiatives, continuously improving delivery of care, patient outcomes and overall services.
- Advised, coached and mentored experienced and student nurses on medical issues, crisis management and appropriate nursing interventions.
- Monitored infection control and critical incidents and made changes and improvements to processes where necessary.
- Coordinated and led in-services to facilitate nursing leadership development and career growth.
- Monitored and managed various treatment and care interventions.
- Updated physicians on patient test results and assisted in developing care plans.
- Performed blood and blood product transfusions and intravenous infusions to address patient symptoms or underlying causes.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
- Administered medications, tracked dosages and documented patient conditions.
- Supervised nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- Trained new RN hires and ancillary staff members to meet patient service goals, champion standards of care and improve patient overall satisfaction.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Prioritized nursing tasks and assignments and accurately reported patient status.
- Counseled patients and caregivers, providing emotional, psychological and spiritual support.
- Maintained personal and team compliance with medication administration standards and patient care best practices.
- Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
- Assessed patients' response to treatment and suggested ways to combat side effects.
- Improved patient outcomes and quality of care by determining and suggesting changes to processes.
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
- Developed and adapted individualized treatment plans according to patient recovery goals.
- Coordinated and evaluated interdisciplinary care for patients.
- Used feedback and clinical data to improve care quality and patient outcomes.
- Monitored and educated nursing students and externs on proper care procedures and prioritization strategies.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Oversaw patient immunizations against communicative diseases, supporting nurses through vaccine-specific training and supervising administration.
- Promoted healthy lifestyle choices to reduce re-emergence of painful or dangerous symptoms.
- Delivered high-quality nursing care to patients.
- Reached out to patients to convey lab results and provide care instructions.
- Facilitated patient flow during emergency situations, directing evacuations, admissions and transfers.
- Maintained comprehensive base of unit supplies to meet expected patient demands, public health emergencies and mass casualty incidences.
- Worked with management to identify and implement initiatives to increase nursing staff retention, morale and satisfaction.
- Conducted post-op reviews, tracked patients' vitals and monitored fluids to reach optimal care targets.
- Counseled caregivers and families on end-of-life planning and educated on patient care options.
- Advanced nursing competencies through participation in simulation exercises and practice improvement projects.
- Developed and maintained quality care systems and standards and implemented medical protocols and guidelines.
- Supervised ancillary staff on-call nurses by scheduling shifts, delegating assignments and monitoring quality of care.
- Completed and maintained personal Performance-Based Development System (PBDS) standards to show consistent clinical competency and sound judgment.
- Prepared for HIPAA and Joint Commission reviews, making required brochures and pamphlets available to patients in clinics.
- Planned and spearheaded in-service educational programs focusing on fall safety, skin care and adherence to core measures.
- Oversaw efficient nursing operations 120 bed long-term care unit.
- Initiated review, revision and creation of operational policies within emergency department.
- Supervised [Number] staff members and provided periodic performance evaluations.
Clinical Manager/Registered Nurse Supervisor
US Renal Care
Seaford, DE
11.2019 - 10.2021
- Educated team members, patients and family members on care plans, medication regimes and protocols.
- Oversaw adherence to federal, state and company requirements and regulations.
- Developed clinical staff with regular evaluations and annual feedback sessions.
- Facilitated orientation, competencies and skills validation processes for RN's, PCT's.
- Improved client engagement with care planning and exceptional customer service.
- Conducted clinical interviews and assisted with hiring decisions for staff.
- Provided strong leadership and guidance to nurses.
- Mentored and coached nursing staff, listening to concerns and providing counsel.
- Established and maintained positive relationships with residents, physicians, hospital staff, patients and families.
- Collaborated with department managers to correct problems and improve services.
- Established rapport with medical and clinical staff and administration.
- Managed performance of nursing staff, reviewing task completion, prioritization and report quality.
- Evaluated performance of staff nurses, contributing to professional development.
- Supervised daily nursing activities and general operations while delivering exceptional care and building solid nursing teams.
- Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
- Supervised hiring, training and development of nursing and staff.
- Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
- Assessed performance of nursing staff and built educational initiatives to enhance competency of teams and individual professionals at clinical and operational levels.
- Delegated clinical and managerial responsibilities to staff.
- Maintained quality care systems, standards and HIPAA confidentiality.
- Handled probationary and annual performance evaluations for nursing staff.
- Collaborated with management teams in order to implement and evaluate programs and services.
- Educated patients about treatment care plans.
- Organized department in accordance with administrative guidelines to provide specified nursing services to meet legal, organizational and medical staff guidelines.
- Evaluated patient needs and preferences to build and update tailored treatment plans.
- Completed daily rounds of nursing department while upholding acceptable nursing standards.
- Supervised nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- Managed nursing staff and patient care technicians while caring for patients.
- Conferred with physicians during rounds, advised each on condition of patients and coordinated necessary diagnostic assessments to accomplish patient care goals.
- Attended facility education workshops and programs.
- Identified physical, emotional and social needs of patients during daily planning and addressed critical issues immediately.
- Provided patients and loved ones with information about conditions, treatments, possible outcomes and at-home care.
- Reviewed charts for accuracy to reduce errors and verify completion of updates.
- Promoted team education, audited services, monitored medications and oversaw wound care to meet department and facility objectives.
- Pursued opportunities and leveraged expertise to optimize patient care, improve outcomes and optimize performance of nursing team members.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Performed personnel interviewing, hiring, disciplinary actions and dismissals.
- Developed and arranged continuing education opportunities for staff to increase knowledge and skills.
- Contributed to nursing assessments, certified nursing assistant training and orientation programs.
- Improved patient outcomes through peer groups and facilitating continuing education.
- Facilitated communication by providing information and counseling to families.
- Completed comprehensive physical evaluations to prioritize treatments and make effective nursing assignments.
- Oversaw primary care, case management and medication management.
- Provided case management, milieu management and emergency intervention.
- Successfully recruited LPNs and RNs in highly competitive market.
- Led team in delivering care services promoting optimal resident health.
- Memorized and responded to crises codes.
- Planned treatments and carried out physical and pharmacological interventions.
- Promoted self-advocacy in patients to aid in mitigating family and healthcare-provider relationships throughout treatment.
- Oversaw patient immunizations against communicative diseases, supporting nurses through vaccine-specific training and supervising administration.
- Maintained awareness of advances in modern medicine and operated computerized diagnostic equipment, data processing technology, sanitation protocol and life support machinery.
- Maintained comprehensive base of unit supplies to meet expected patient demands, public health emergencies and mass casualty incidences.
- Imparted medical, operational and patient care knowledge to junior nurses, supporting personal growth and enhancing professional development.
- Listened to patients and loved ones, offering emotional support and kindness to help with end-of-life transition.
- Guided patients' loved ones and caregivers in pain management, wound care and medication dosing.
- Created and applied tailored care plans that would meet each patient's individualized needs.
- Utilized effective interpersonal, writing and active listening skills to build and cultivate positive relationships with patients, caregivers and physicians.
- Delivered respectful, compassionate care to each patient and family member.
- Planned hospice care for elderly and disabled patients.
- Assisted terminally ill patients with bathing, grooming and dressing.
- Performed patient assessments daily.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and assimilated patients to unit.
- Executed appropriate steps for patient treatment following careful review of physician medical regimen.
- Participated in continuing education programs and workshops to enhance training and nursing knowledge.
- Provided skilled direct nursing care to patients.
- Maintained infection control logs, streamlined charting process, and improved patient outcomes through training and leadership.
- Evaluated and adjusted life support equipment, tubing and peripheral devices providing critical assistance to fragile patients.
- Provided training, supervision and oversight of all staff members.
- Documented all therapies to keep patient charts up-to-date.
Director of Nursing
Pisgah Manor Health Care Center
Candler, NC
11.2018 - 04.2019
- Assessed competency of clinical staff to promote quality, continuity and safety.
- Oversaw explanation of personnel policies and job descriptions as part of nursing employee orientation process.
- Administered executive supervision, exercising independent judgment to select proper course of action in policies and procedures.
- Implemented changes needed to correct deficiencies found during government inspections.
- Monitored development, implementation and updates of individualized care plans.
- Reviewed incident report for accuracy and proper notification to family, physicians and other agencies as required by regulations.
- Coordinated medical and health services in compliance with government regulations and policies set by board of trustees.
- Reviewed daily documentation of dispensing of controlled substances, immediately noting discrepancies from shift to shift.
- Budgeted, managed and scheduled staff nurses, certified nursing assistants and all other ancillary staff fostering environment supportive of both employees and patients.
- Restructured patient satisfaction surveys to cover every step of patient journey to understand what matters most to every patient.
- Reduced overtime of nursing staff increasing productivity and generating positive reflection on management.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Led and motivated employees through supervision, training and coaching on duties and daily operational activities.
- Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
- Managed operations in accordance with budget requirements.
- Facilitated peer-to-peer conflict resolution.
- Initiated training and education programs for supporting healthcare staff.
- Implemented new hire training to further develop skills and initiate discussions on task prioritization.
- Participated in daily meetings with department heads to discuss census information, admissions and discharges for residents.
- Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
- Collaborated with Quality Team to develop outcomes statistics.
- Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
- Solicited medical history information from patients to provide best and most effective medical advice.
- Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
- Supervised administrative staff delivering consistent coaching and mentoring to improve job efficiency.
- Optimized case and clinical management and recommended plans to improve safety and health programs.
- Oversaw clinic financial management, recruitment and human resources.
- Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
- Trained and qualified staff per board requirements as well as national, state and local regulations.
- Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team.
- Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
- Created and implemented policies and procedures for effective pharmacy management.
- Oversight of the program to develop and initiate policies and procedures to standardize delivery of care.
- Checked the pharmacy area regularly to ensure that it was kept neat, clean and free of debris.
- Updated procedures necessary for compounding, mixing, packaging and labeling medications.
- Formulated and implemented testing and interpretation practices and procedures to maintain standards of care and quality assurance benchmarks.
- Implemented procedures to achieve and maintain accreditation of each facility.
- Drove process, efficiency and quality improvements, resulting in increase in patient discharge times.
Facility Administrator
Davita Kidney Care
Charlottesville, VA
11.2015 - 05.2017
- Coordinated resources and delegated assignments to maintain efficient building operations.
- Oversaw vendor-provided building, janitorial, pest control and landscaping services.
- Checked common areas and conference rooms regularly to verify cleanliness and order.
- Managed system work orders by distributing assignments and closing out completed work after walk-throughs.
- Directed emergency response to serious building issues to contain problems, control damages and develop corrective plans.
- Evaluated facilities, furniture and equipment to maintain ergonomic work environment.
- Handled general and routine maintenance such as basic plumbing issues and HVAC troubleshooting.
- Called in equipment repair services and maintained office supplies by ordering new inventory.
- Led facility management staff and consultants in producing business plan devoted to setting priorities and job assignments.
- Led facilities management team, delivering continuous one-on-one training to 29 RN's, PCT's, Dieticians, Social Worker, Bio-Medical for Dialysis Facility location.
- Directed warehouse activities and defined storage and organization requirements.
- Drafted and enforced preventive maintenance schedule for facility systems and equipment.
- Administered and monitored budgets for contracts, equipment and supplies.
- Established department goals and deadlines.
- Prepared and reviewed operational reports and schedules.
- Monitored facility to foster safety, security and consistent maintenance.
- Spearheaded projects to improve adherence to environmental, health, and security standards.
- Supervised maintenance and repair of machinery and electrical and mechanical systems.
- Educated staff on safety procedures, OSHA requirements and company policies.
- Contributed to engineering planning and design to address space and installation management.
Acute Dialysis Registered Nurse
Fresenius Medical Care NA
Wilmington, DE
10.2012 - 07.2015
- Noted each patient's condition prior to treatment and adjusted dialytic therapy.
- Dedicated each nursing shift to providing quality care to every renal patient, developing and implementing appropriate treatment plans.
- Participated in discussions with physicians to inform of significant patient health changes.
- Provided information to each patient regarding dialysis therapy, including side effects.
- Learned through hands-on experience about proper renal functions, various types of renal diseases and dialytic treatment.
- Monitored patient status during treatment and reported variances and adverse reactions to care teams.
- Collected and analyzed patient data before, during and after treatments and documented information in patient medical records.
- Initiated and documented ongoing quality assurance activities to improve patient care and safety.
- Administered medications to patients per day as directed by individual treatment plans.
- Counseled patients on infusions and possible side effects to promote treatment compliance.
- Updated medical records with current vitals, behavioral observations and medication details.
- Assisted physicians with specialized treatments related to renal replacement and apheresis therapy.
- Administered Peritoneal dialysis as well as IV push, oral, subcutaneous, IV infusion and intramuscular medications.
- Supervised dialysis treatments for patients aging from child to adult in community hospital setting.
- Followed strict infection control procedures to limit exposure to flu and other illnesses.
- Provided multi-system care to critically-ill patients.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Responded to diverse emergency situations with quick and knowledgeable support to address injuries and illnesses.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Documented patients' assessment results, interventions, medications, patient responses and treatment changes.
- Analyzed therapeutic interventions to monitor risk complications and contraindications.
- Consulted with patients, collected histories and vitals, ordered labs and interpreted test results.
- Met with patients every shift to assess conditions and make care decisions.
Registered Nurse Team Lead
Liberty Dialysis LLC.
Seaford, DE
10.2010 - 05.2012
- Monitored and managed various treatment and care interventions.
- Updated physicians on patient test results and assisted in developing care plans.
- Performed blood and blood product transfusions and intravenous infusions to address patient symptoms or underlying causes.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
- Administered medications, tracked dosages and documented patient conditions.
- Supervised nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- Treated patients suffering from chronic and acute asthma, seizure disorders and pneumonia.
- Trained new RN hires and ancillary staff members to meet patient service goals, champion standards of care and improve patient overall satisfaction.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Assisted patients with healing and recovery after surgery by closely monitoring and caring for wounds, answering questions and educating about continued care strategies.
- Prioritized nursing tasks and assignments and accurately reported patient status.
- Counseled patients and caregivers, providing emotional, psychological and spiritual support.
- Maintained personal and team compliance with medication administration standards and patient care best practices.
- Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
- Assessed patients' response to treatment and suggested ways to combat side effects.
- Improved patient outcomes and quality of care by determining and suggesting changes to processes.
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
- Developed and adapted individualized treatment plans according to patient recovery goals.
- Coordinated and evaluated interdisciplinary care for patients.
- Used feedback and clinical data to improve care quality and patient outcomes.
- Monitored and educated nursing students and externs on proper care procedures and prioritization strategies.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Oversaw patient immunizations against communicative diseases, supporting nurses through vaccine-specific training and supervising administration.
- Promoted healthy lifestyle choices to reduce re-emergence of painful or dangerous symptoms.
- Delivered high-quality nursing care to patients.
- Reached out to patients to convey lab results and provide care instructions.
- Facilitated patient flow during emergency situations, directing evacuations, admissions and transfers.
- Maintained comprehensive base of unit supplies to meet expected patient demands, public health emergencies and mass casualty incidences.
- Worked with management to identify and implement initiatives to increase nursing staff retention, morale and satisfaction.
- Conducted post-op reviews, tracked patients' vitals and monitored fluids to reach optimal care targets.
- Counseled caregivers and families on end-of-life planning and educated on patient care options.
- Advanced nursing competencies through participation in simulation exercises and practice improvement projects.
- Developed and maintained quality care systems and standards and implemented medical protocols and guidelines.
- Supervised ancillary staff and on-call nurses by scheduling shifts, delegating assignments and monitoring quality of care.
- Completed and maintained personal Performance-Based Development System (PBDS) standards to show consistent clinical competency and sound judgment.
- Prepared for HIPAA and Joint Commission reviews, making required brochures and pamphlets available to patients in clinics.
Hospice Registered Nurse
Delaware Hospice Cener
Milford, DE
09.2008 - 10.2010
- Listened to patients and loved ones, offering emotional support and kindness to help with end-of-life transition.
- Guided patients' loved ones and caregivers in pain management, wound care and medication dosing.
- Created and applied tailored care plans that would meet each patient's individualized needs.
- Utilized effective interpersonal, writing and active listening skills to build and cultivate positive relationships with patients, caregivers and physicians.
- Delivered respectful, compassionate care to each patient and family member.
- Planned hospice care for elderly and disabled patients.
- Assisted terminally ill patients with bathing, grooming and dressing.
- Performed patient assessments daily.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and assimilated patients to unit.
- Executed appropriate steps for patient treatment following careful review of physician medical regimen.
- Participated in continuing education programs and workshops to enhance training and nursing knowledge.
- Provided skilled direct nursing care to patients.
- Maintained infection control logs, streamlined charting process, and improved patient outcomes through training and leadership.
- Evaluated and adjusted life support equipment, tubing and peripheral devices providing critical assistance to fragile patients.
- Provided training and supervision to members of staff daily.
- Cared for patients recovering from procedures and provided personalized daily assistance.
- Documented all therapies to keep patient charts up-to-date.
- Assessed and documented on patient conditions through in-depth health screenings and analysis of patient histories.
Acute Dialysis Registered Nurse
Bayhealth Medical Center- Kent Campus
Dover, DE
06.2005 - 06.2008
- Noted each patient's condition prior to treatment and adjusted dialytic therapy.
- Dedicated each nursing shift to providing quality care to every renal patient, developing and implementing appropriate treatment plans.
- Participated in discussions with physicians to inform of significant patient health changes.
- Provided information to each patient regarding dialysis therapy, including side effects.
- Learned through hands-on experience about proper renal functions, various types of renal diseases and dialytic treatment.
- Monitored patient status during treatment and reported variances and adverse reactions to care teams.
- Collected and analyzed patient data before, during and after treatments and documented information in patient medical records.
- Initiated and documented ongoing quality assurance activities to improve patient care and safety.
- Administered medications to patients per day as directed by individual treatment plans.
- Counseled patients on infusions and possible side effects to promote treatment compliance.
- Updated medical records with current vitals, behavioral observations and medication details.
- Assisted physicians with specialized treatments related to renal replacement and apheresis therapy.
- Administered Peritoneal dialysis as well as IV push, oral, subcutaneous, IV infusion and intramuscular medications.
- Supervised dialysis treatments for patients aging from child to adult in community hospital setting.
- Followed strict infection control procedures to limit exposure to flu and other illnesses.
- Provided multi-system care to critically-ill patients.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Responded to diverse emergency situations with quick and knowledgeable support to address injuries and illnesses.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Documented patients' assessment results, interventions, medications, patient responses and treatment changes.
- Analyzed therapeutic interventions to monitor risk complications and contraindications.
- Consulted with patients, collected histories and vitals, ordered labs and interpreted test results.
- Met with patients every shift to assess conditions and make care decisions.
Education
Associate of Applied Science - Nursing
Delaware Technical And Community College - Owens
Georgetown, DE05.2005
Skills
- Immunizations and Vaccinations
- Accurate Documentation
- Diet and Nutrition
- Patient Care Oversight
- Medication Administration
- Decision Making
- Clear Patient Communication
- Attention to Detail
- Procedure Room Preparation
- Compassionate and Caring
- Procedure Assistance
- Creative Problem Solving
- Monitoring Vital Signs
- Instrument Sterilization
- Patient Care Assessment
- Nursing Consultation
- Patient Condition Monitoring
- Medical Procedure Preparation
- Care Coordination
- Blood Draw and Sample Collection
- Patient Examination
- Preventive Healthcare
- Medical Supply Management
- Treatment Preparation
- Specialized Healthcare Referrals
- Critical Thinking
- Medical Recordkeeping
- Improving Clinical Quality Outcomes
- Unit Supervision
- Patient Records Administration
- Addressing Questions and Concerns
- Staff Supervision
- Well-Trained in eCubeClinicals, Excel, Microsoft, Edge, Microsoft Word, TEAMS
- Unit Leadership
- Compliance With Regulatory Guidelines
- Staff Development
- Clinical Education
- Complying With Regulatory Guidelines
- Resource Management
- Supervisory Experience
- Activity Coordination
- Meeting Participation
- Organizing Staff Schedules
- Patient Health Education
- Patient Relation
- Regulations Knowledge
- Managing Patient Cases
- Advocacy and Counseling
- Patient Care
- Medical Practice Oversight
- Data Filing and Maintenance
- Medical Terminology Mastery
- Medical Procedure Knowledge
- Patient Engagement
- Payroll Administration
- Training and Mentoring
- Nursing Protocols
- Quality Assurance Process Optimization
- Office Procedures
- Developing Training Programs
- Staff Guidance
- Patient Care and Education
- Quality Control
Affiliations
Professional:
State of Delaware Professional License Registered Nurse.
State of Virginia Professional License Registered Nurse.
State of North Carolina Professional License Registered Nurse.
State of Florida Professional License Registered Nurse.
Graduate of Partners in Policymaking advocating for individuals with disabilities.
Member of the Down Syndrome Association of Delaware.
Governor's appointment to the Delaware Developmental Disabilities Planning Council.
Honors:
President's List Spring 2003 through Fall 2005.
Academic Recognition Spring 2003 through Spring 2006.
Induction into Phi Theta Kappa International Honor Society December 2, 2003.
Magna Cum Laude Honors received at graduation May 17, 2005.
Cum Laude Honors received at graduation May 16, 2006.
Timeline
Registered Nurse
Accent Care Hospice - Wilmington Hospital
03.2024 - Current
Assistant Director of Nursing
Life Care Center
09.2023 - Current
Nurse Clinical Manager
Fresenius Medical Care NA
10.2020 - 09.2022
Clinical Manager/Registered Nurse Supervisor
US Renal Care
11.2019 - 10.2021
Director of Nursing
Pisgah Manor Health Care Center
11.2018 - 04.2019
Facility Administrator
Davita Kidney Care
11.2015 - 05.2017
Acute Dialysis Registered Nurse
Fresenius Medical Care NA
10.2012 - 07.2015
Registered Nurse Team Lead
Liberty Dialysis LLC.
10.2010 - 05.2012
Hospice Registered Nurse
Delaware Hospice Cener
09.2008 - 10.2010
Acute Dialysis Registered Nurse
Bayhealth Medical Center- Kent Campus
06.2005 - 06.2008
Associate of Applied Science - Nursing
Delaware Technical And Community College - Owens
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