Cynthia Robinson
Clearwater
Summary
With 30 years of experience in both front and back of the house management, this cross-trained and multi-functioning professional possesses a strong ability to handle employee training and development, business reporting, time-keeping management, and on-call shifts to address any staffing shortages. Expertise lies in setting agendas and creating employee-centric yet customer-focused environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Chase Suite Hotel
04.2024 - Current
- Hire, trains, cross –trains, and retrains all hotel personnel
- Staffing hotel in accords with budget guidelines
- Supervises workload during shifts
- Evaluates the job performance of each employee
- Maintains working relationships and communicates with all departments
- Maximize room revenue and occupancy by reviewing status daily and adjusting accordingly
- Analyze rate variance, monitor credit report, and maintain close observation of daily house count
- Monitor selling status of house daily flash report, allowance etc
General Manager
La Quinta Inn & Suites
11.2022 - 03.2024
- Hire, trains, cross –trains, and retrains all hotel personnel
- Staffing hotel in accords with budget guidelines
- Supervises workload during shifts
- Evaluates the job performance of each employee
- Maintains working relationships and communicates with all departments
- Maximize room revenue and occupancy by reviewing status daily and adjusting accordingly
- Analyze rate variance, monitor credit report, and maintain close observation of daily house count
- Monitor selling status of house daily flash report, allowance etc
- Increased Medallia scores up by 50%
General Manager
Best Western Plus
09.2021 - 11.2022
- Trains, cross –trains, and retrains all front office personnel
- Participates in the selection of front office personnel
- Schedules the front office staff
- Supervises workload during shifts
- Evaluates the job performance of each front office employee
- Maintains working relationships and communicates with all departments
- Maximize room revenue and occupancy by reviewing status daily and adjusting accordingly
- Analyze rate variance, monitor credit report, and maintain close observation of daily house count
- Monitor selling status of house daily flash report, allowance etc
- Increased room revenue by 5% year over year
Front Office Manager
Embassy Suites by Hilton
02.2020 - 07.2021
- Trains, cross –trains, and retrains all front office personnel
- Participates in the selection of front office personnel
- Schedules the front office staff
- Supervises workload during shifts
- Evaluates the job performance if each front office employee
- Maintains working relationships and communicates with all departments
- Maximize room revenue and occupancy by reviewing status daily
- Analyze rate variance, monitor credit report and maintain close observation of daily house count
- Monitor selling status of house daily, flash report, allowance etc
Assistant Front Office Manager
Wyndham Garden Inn
02.2019 - 02.2020
- Encouraged and mentor employees to boost performance and remove process inefficiencies
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Protected staff and customers and minimized legal issues by quickly resolving safety issues
- Served as floating manager-on-duty, MOD, to cover shift shortage
- Recommended strong business plans, operational decisions and financial processes to support business sustainability
Night Auditor
Wyndham Newark Airport
09.2017 - 02.2019
- Process night audit procedures through Opera System
- Process credit card through Fusebox
- Input Wyndham Rewards
- Check-in and Check-out guest Handle all guest concerns
- Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue
- Supervised front desk operations to ensure that all guests received superior customer service from hotel employees
Education
Diploma -
Weequahic High School
Newark, N.J.Skills
- Effective interpersonal communication
- Cost management
- Administrative front desk support
- Strategic team guidance
- Cost analysis and planning
- Project management skills
- Financial transaction processing
- Team dynamics enhancement
- Conflict resolution
Certification
- Food Safe Certification -2023-2028
- Wyndham GM Certification -2024
Timeline
General Manager
Chase Suite Hotel
04.2024 - Current
General Manager
La Quinta Inn & Suites
11.2022 - 03.2024
General Manager
Best Western Plus
09.2021 - 11.2022
Front Office Manager
Embassy Suites by Hilton
02.2020 - 07.2021
Assistant Front Office Manager
Wyndham Garden Inn
02.2019 - 02.2020
Night Auditor
Wyndham Newark Airport
09.2017 - 02.2019
Diploma -
Weequahic High School
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