Cynthia Rocha
Fort Worth
Summary
Experienced with guest interactions and issue resolution. Utilizes effective communication to enhance guest satisfaction and loyalty. Track record of maintaining welcoming and efficient service environment in franchises and locally-owned businesses.
Thorough team contributor with strong organizational capabilities. Effective at prioritizing tasks and meeting deadlines along with designing promotion advertisements for social media posts.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Nothing Bundt Cakes
09.2024 - Current
- Assisted guests with orders, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Team Member
Lone Star Tea
05.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Crew Member
Dion's Pizza
06.2021 - 03.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Bachelor of Science - Communication Studies
Texas Christian University
Fort Worth, TX12-2026
High School Diploma -
Lubbock High School
Lubbock, TX05-2023
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Financial transactions
- Payment processing
- Clear communication
- Teamwork and collaboration
- Adaptability and flexibility
- Goal setting
Timeline
Guest Service Representative
Nothing Bundt Cakes
09.2024 - Current
Team Member
Lone Star Tea
05.2024 - Current
Crew Member
Dion's Pizza
06.2021 - 03.2023
Bachelor of Science - Communication Studies
Texas Christian University
High School Diploma -
Lubbock High School
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