Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Rodriguez

Los Angeles,CA

Summary

Well-qualified manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Property Manager adept at overseeing staff and maintenance teams and acting as liaison between residents and board members. Successful background managing large, multi-family complexes of over 100 units. Exceptional record of maintaining profitability through positive resident relations and cost controls.

Overview

17
17
years of professional experience

Work History

Property Manager

Triumph Residential
Los Angeles, CA
11.2019 - 08.2020
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Maintained sufficient number of units market-ready for lease.

Project Manager

Solari Int
Orange County, CA
08.2007 - 12.2011
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.

Cashier

Youngs Mobile
Sylmar, CA
07.2000 - 05.2006
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Maintained cash drawer of $100 or more per shift.
  • Conducted inventory counts by adding each item in stock and documenting in [System].
  • Set up new sales displays each week.

Cashier

FootHill Check Cashing
Sylmar, CA
01.1994 - 11.1999
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained cash drawer of $500 or more per shift.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Completed inventory counts and ordered merchandise.

Education

GED -

Osborne CEC
Pacoima, CA
06.2000

Skills

  • Policy and Procedure Writing
  • Duty Delegation
  • Security Management and Enhancement
  • Daily Progress Reports
  • Advanced Troubleshooting
  • Local and State Laws
  • Disturbance Handling
  • Complaints Investigation
  • Job Prioritizing
  • Deposits Management
  • Dispute Handling

Timeline

Property Manager

Triumph Residential
11.2019 - 08.2020

Project Manager

Solari Int
08.2007 - 12.2011

Cashier

Youngs Mobile
07.2000 - 05.2006

Cashier

FootHill Check Cashing
01.1994 - 11.1999

GED -

Osborne CEC

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Cynthia Rodriguez