Cynthia Rodriguez
Summerfield,FL
Summary
Proven track record in enhancing customer satisfaction and loyalty at Home Depot, adept in customer service and relationship building. Excelled in roles from Cashier to Pro Account Sale Associate, consistently exceeding sales targets through strategic selling and exceptional service. Fluent in English & Spanish, skilled in cash handling and multitasking, contributing to significant business growth.
Overview
13
13
years of professional experience
Work History
Cashier
Home Depot
03.2011 - 06.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
Home Depot
06.2015 - 12.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Supported sales initiatives by offering additional services or upgrades when appropriate during the return process.
- Placed sales calls and handled sales for incoming customer calls.
- Managed multiple tasks in high-volume environment.
Pro Account Sale Associate
Home Depot
12.2020 - 07.2024
- Greeted customers and offered assistance for increased customer satisfaction.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service.
Education
Child Care - Child Care Technician
Inter American University of Puerto Rico
Guaynabo, PR05.2008
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Cash Handling
- Decision-Making
- Complex Problem-Solving
- Relationship Building
- Order Fulfillment
- Point of sale operation
- Customer Assistance
- Cash Register Operation
- Building Customer Loyalty
- Sales and Promotions
- Product and Service Sales
- Fluent Bilingual English & Spanish
Timeline
Pro Account Sale Associate
Home Depot
12.2020 - 07.2024
Customer Service Representative
Home Depot
06.2015 - 12.2020
Cashier
Home Depot
03.2011 - 06.2015
Child Care - Child Care Technician
Inter American University of Puerto Rico
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