Cynthia Rodriguez

• Provide real-time English ⇄ Spanish simultaneous interpretation during Los Angeles City Council sessions, committee hearings, and other government meetings.
• Ensure accurate and impartial communication across elected officials, city staff, and members of the public.
• Interpret complex subject matter, including policy discussions, legal terminology, urban planning, public safety, and budgetary matters.
•Maintain professional neutrality and confidentiality, adhering to established codes of ethics for public-sector interpreters.
•Supported community engagement by facilitating equitable access to government processes for Spanish-speaking stakeholders
•Adapt to simultaneous, consecutive, and sight translation modes depending on the meeting format and communication needs.
•Collaborate with city clerks, council staff, and technical teams to ensure seamless interpretation in in-person and remote/hybrid meeting environments.

• Provide over the phone interpretation services on a continuous basis (24/7/365) to support
disaster and other designated humanitarian/special campaigns during normal steady state of
activity as well as surge call volume spikes during disaster situations and humanitarian/special
campaign efforts.
• Provide over-the-phone consecutive interpretation between Multiple Language and English and
vice versa between Government representatives and low English proficiency individuals.
• Perform sight translation, occurring when an interpreter is given a written document in one
language and asked to read it aloud in another language and perform quality control review of
translated documents as required.

• Liaise directly with clients and offer edit recommendations to improve the quality of information in the desired language
• Demonstrate the ability to execute large volumes of work daily,in a remote setting.
• Exhibit the skills necessary to complete tasks in a self-directed manner or contribute as part of a team
• Execute thorough proofreading and editing across copious amounts of data
• Create solutions and improvements to presented problems while supporting various departments
• Deliver projects prior to the requested due date to allow more time for client review
• Manage multiple projects simultaneously, while maintaining strict deadlines and attention to detail.
• Provide real-time interpretation services during conferences, contributing to seamless communication between speakers and attendees.
• Developed a strong working knowledge of industry-specific terminology through extensive research and continuous professional development.
• Facilitate access to healthcare for non-native speakers by translating medical documents and patient information.
• Provide oral interpretations for clients during medical, educational, or human services appointments, successfully maintaining pace with native speakers to deliver real-time comprehension.
• Interpret remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
• Improve patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.

• Contract services to a broad range of professional industries, focused on both written and verbal translations by utilizing sight, consecutive, and simultaneous interpreting .
• Deliver exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
• Strengthen relationships with clients by providing culturally sensitive interpretations that demonstrate respect and understanding.
• Contribute to increased client satisfaction by providing effective language support during important meetings.
• Demonstrate exceptional attention to detail when translating sensitive documents such as contracts or legal agreements, ensuring the utmost accuracy and confidentiality at all times.
• Assisted in the creation of bilingual marketing materials, ensuring accurate translations to reach a wider audience effectively.

• Delivered exemplary customer service, addressing guests concerns and resolving issues on commercial flights of 200+ guests
• Applied safety measures, while adhering to regulatory compliance, and offering exceptional customer satisfaction for domestic and international flights
• Utilized fluency in English, Spanish to accommodate and enhance interactions with a multicultural clientele, ensuring clear communication and a positive experience
  during translations.
• Handled difficult situations professionally, maintaining composure under pressure while providing effective solutions.
• Provided professional translation of documents and instructions to enhance customer experience.
• Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
• Provided verbal summaries of non-English documents for immediate use.

• Ensured safety measures, adhered to FAA regulatory compliance, while delivering consistent customer satisfaction for domestic and international flights
• Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality
• Served as a Language of Destination Specialist, providing on demand Spanish-English translations for passengers needing medical or regulatory assistance during routine and emergency situations both inflight and on the ground
• Executed logistical tasks such as hotel and transportation orchestration
• Exhibited the ability to handle large volumes in high pressure situations with complete composure
• Offered compassionate assistance to diverse individuals including requiring medical attention, demonstrating empathy and professionalism.
• Handled medical emergencies calmly and competently following established protocols while liaising with the crew as needed.

• Maintained accurate documentation on all cases, ensuring compliance with HIPAA regulations and all local / federal confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Enhanced communication / provided interpretation and translation between clients and providers through consistent follow-ups and progress updates.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
• Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
• Conducted thorough assessments to identify client needs, laying groundwork for effective case management.