Cynthia Rodriguez
Interpreter/ Language Services Specialist
LOS ANGELES,CA
Summary
Experienced language services professional with significant experience interpreting and translating in Spanish. Adept at facilitating clear and effective communication, ensuring accurate and culturally sensitive translations. Skilled not only in language interpretation but also cultural mediation, and maintaining strict confidentiality. Accomplished in working with different types of individuals to provide translation support in healthcare, education, public and social services.
Overview
18
18
years of professional experience
Work History
Translator & Interpreter
Hanna Interpreting Services
01.2025 - Current
- Contract services to a broad range of professional industries, focused on both written and verbal translations
- Organize data, files, coordinate data sheets to create reports, and translate information, as required
- Liaise directly with clients and offer edit recommendations to improve the quality of information in the desired language
- Demonstrate the ability to execute large volumes of work daily,in a remote setting.
- Exhibit the skills necessary to complete tasks in a self-directed manner or contribute as part of a team
- Execute thorough proofreading and editing across copious amounts of data
- Create solutions and improvements to presented problems while supporting various departments
- Deliver projects prior to the requested due date to allow more time for client review
- Manage multiple projects simultaneously, while maintaining strict deadlines and attention to detail.
- Provide real-time interpretation services during conferences, contributing to seamless communication between speakers and attendees.
- Specialized in translating complex technical documents, ensuring accuracy and clarity for endusers.
- Developed a strong working knowledge of industry-specific terminology through extensive research and continuous professional development.
- Provided real-time interpretation services during conferences, contributing to seamless communication between speakers and attendees.
- Facilitated access to healthcare for non-native speakers by translating medical documents and patient information.
Spanish Interpreter
Independent Contractor
12.2020 - Current
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Demonstrated exceptional attention to detail when translating sensitive documents such as contracts or legal agreements, ensuring the utmost accuracy and confidentiality at all times.
Lead Flight Attendant / Brand Ambassador
Alaska Airlines
01.2022 - 02.2024
- Delivered exemplary customer service, addressing guests concerns and resolving issues on commercial flights of 200+ guests
- Applied safety measures, while adhering to regulatory compliance, and offering exceptional customer satisfaction for domestic and international flights
- Coordinated each flight to ensure all crew, catering and safety equipment are present, and prepared for flight
- Coordinated wine tastings, menu pairings and presentations
- Coordinated food and beverage preparation and presentation for customers in high volumes and high pressure situations
- Handled difficult situations professionally, maintaining composure under pressure while providing effective solutions.
Flight Attendant / Customer Service Coordinator
Delta Airlines
Los Ángeles , CA
02.2008 - 01.2021
- Ensured safety measures, adhered to FAA regulatory compliance, while delivering consistent customer satisfaction for domestic and international flights
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality
- Elevated to Flight Coordinator within one year of assuming the position
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Executed logistical tasks such as hotel and transportation orchestration
- Exhibited the ability to handle large volumes in high pressure situations with complete composure
- Commended for anticipating the needs of elite brand loyalists
- Offered personalized assistance to children, elderly and passengers with special needs.
Campaign Organizer Volunteer
IAM
01.2014 - 01.2020
- Improved campaign visibility through the creation and distribution of marketing materials, in order to increase voter turnout
- Trained volunteers on effective canvassing techniques, resulting in higher voter contact rates.
- Increased voter engagement by organizing and executing successful campaign events.
Sales Consultant
Petit Fute
01.2008 - 01.2009
- Provided sales consulting and interpretation services for a French-based travel and hospitality group
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
Case Manager
Tessie Cleveland Community Services
02.2007 - 02.2008
- Maintained accurate documentation on all cases, ensuring compliance with HIPAA regulations and all local / federal confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication / provided interpretation and translation between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
Education
Bachelor of Arts - Sociology
University of California, Los Angeles
Los Angeles, CA06.2007
Skills
- Customer Service
- Travel Consultation
- Account Management
- Customer Satisfaction Measurement
- Project Management
- Translating
- Proofreading
- Document Translation
- Editing skills
- Cultural Sensitivity Training
- Client Services
- Technical Document Translation
- Excellent Communication
- Campaign Management
- Client Retention Strategies
- Customer Relationship Management
- Crisis Management and Prevention
- Remote Commmunications
- Fluent spanish
- Translation services
- Confidentiality practices
- Video remote interpreting
- Telephone interpreting
- Simultaneous translations experience
- Interpretation
- Document translation
- Patient confidentiality
- Medical ethics
- Healthcare systems
- Medical terminology
- Patient escort
- Medical translation
- Data privacy
- Client advocacy
- Medicare and medicaid applications
- Emergency response training
Accomplishments
- Consistently delivered client satisfaction in fast-paced, high-volume environments.
- Successfully coordinated and managed operations, ensuring safety and customer satisfaction
- Demonstrated ability to adapt to dynamic scenarios and provide personalized experiences.
- Proven track record of meeting and exceeding goals
Certification
- First Aid /CPR/AED Certification
- Medical Terminology :Anatomy and Physiology fundamentals :Med Certs
- Crew Resource Management Training (CRM) - Federal Aviation Administration (FAA) Approved Providers.
- OSHA Certified
- Department of Transportation FAA Certificate Group II
- Language Testing International Certifications– Language Testing International.
Languages
Spanish
Native or Bilingual
French
Limited Working
Community and Volunteer Work
K9 Youth Organization (Non Profit )
-Dog Handler /Youth Enrichment
City of Los Angeles 2024 General Election
-Voting Center Clerk
City of Los Angeles Animal Services
-Shelter Volunteer
Timeline
Translator & Interpreter
Hanna Interpreting Services
01.2025 - Current
Lead Flight Attendant / Brand Ambassador
Alaska Airlines
01.2022 - 02.2024
Spanish Interpreter
Independent Contractor
12.2020 - Current
Campaign Organizer Volunteer
IAM
01.2014 - 01.2020
Flight Attendant / Customer Service Coordinator
Delta Airlines
02.2008 - 01.2021
Sales Consultant
Petit Fute
01.2008 - 01.2009
Case Manager
Tessie Cleveland Community Services
02.2007 - 02.2008
Bachelor of Arts - Sociology
University of California, Los Angeles
- First Aid /CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- Crew Resource Management Training (CRM) - Federal Aviation Administration (FAA) Approved Providers.
- OSHA Certified
- Department of Transportation FAA Certificate Group II
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