Cynthia Rodriguez
Interpreter/ Language Services Specialist
LOS ANGELES,CA
Summary
Passionate, professional language expert with solid background in accurate and effective communication. Skilled at interpreting in various industries , bridging language barriers, and enhancing understanding in diverse settings. Strong focus on collaboration and adaptability to meet evolving team needs, ensuring reliable support and achieving results. Proficient in professional ethics and standards, cultural sensitivity, and maintaining confidentiality.My goal is to assist in a variety of industries by providing language solutions-that bridge communication gaps and transcend cultural barriers.
Overview
18
18
years of professional experience
Work History
Interpreter/Linguist
Hanna Interpreting Services
01.2025 - Current
- Liaise directly with clients and offer edit recommendations to improve the quality of information in the desired language
- Demonstrate the ability to execute large volumes of work daily,in a remote setting.
- Exhibit the skills necessary to complete tasks in a self-directed manner or contribute as part of a team
- Execute thorough proofreading and editing across copious amounts of data
- Create solutions and improvements to presented problems while supporting various departments
- Deliver projects prior to the requested due date to allow more time for client review
- Manage multiple projects simultaneously, while maintaining strict deadlines and attention to detail.
- Provide real-time interpretation services during conferences, contributing to seamless communication between speakers and attendees.
- Developed a strong working knowledge of industry-specific terminology through extensive research and continuous professional development.
- Facilitate access to healthcare for non-native speakers by translating medical documents and patient information.
- Provide oral interpretations for clients during medical, educational, or human services appointments, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpret remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Improve patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
Interpreter (English/Spanish)
Independent Contractor
12.2020 - Current
- Contract services to a broad range of professional industries, focused on both written and verbal translations by utilizing sight, consecutive, and simultaneous interpreting .
- Deliver exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Strengthen relationships with clients by providing culturally sensitive interpretations that demonstrate respect and understanding.
- Contribute to increased client satisfaction by providing effective language support during important meetings.
- Demonstrate exceptional attention to detail when translating sensitive documents such as contracts or legal agreements, ensuring the utmost accuracy and confidentiality at all times.
- Assisted in the creation of bilingual marketing materials, ensuring accurate translations to reach a wider audience effectively.
Lead Cabin Safety Flight Attendant
Alaska Airlines
01.2022 - 02.2024
- Delivered exemplary customer service, addressing guests concerns and resolving issues on commercial flights of 200+ guests
- Applied safety measures, while adhering to regulatory compliance, and offering exceptional customer satisfaction for domestic and international flights
- Utilized fluency in English, Spanish to accommodate and enhance interactions with a multicultural clientele, ensuring clear communication and a positive experience
during translations. - Handled difficult situations professionally, maintaining composure under pressure while providing effective solutions.
- Provided professional translation of documents and instructions to enhance customer experience.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Provided verbal summaries of non-English documents for immediate use.
Language of Destination Flight Attendant
Delta Airlines
Los Ángeles , CA
02.2008 - 01.2021
- Ensured safety measures, adhered to FAA regulatory compliance, while delivering consistent customer satisfaction for domestic and international flights
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality
- Served as a Language of Destination Specialist, providing on demand Spanish-English translations for passengers needing medical or regulatory assistance during routine and emergency situations both inflight and on the ground
- Executed logistical tasks such as hotel and transportation orchestration
- Exhibited the ability to handle large volumes in high pressure situations with complete composure
- Offered compassionate assistance to diverse individuals including requiring medical attention, demonstrating empathy and professionalism.
- Handled medical emergencies calmly and competently following established protocols while liaising with the crew as needed.
Case Manager
Tessie Cleveland Community Services
02.2007 - 02.2008
- Maintained accurate documentation on all cases, ensuring compliance with HIPAA regulations and all local / federal confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication / provided interpretation and translation between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
Education
Bachelor of Arts - Sociology
University of California, Los Angeles
Los Angeles, CA06.2007
Bachelor of Arts - Spanish
Universidad Carlos III
Madrid, SpainSkills
- Project Management
- Translation
- Proofreading
- Document Translation
- Editing skills
- Cultural Sensitivity Training
- Client Services
- Technical Document Translation
- Client Retention Strategies
- Customer Relationship Management
- Crisis Management and Prevention
- Remote Communications
- Fluent Spanish
- Translation services
- Confidentiality practices
- Video remote interpreting
- OPI/Telephone interpreting
- Simultaneous translations experience
- Interpretation
- Document translation
- Patient confidentiality
- Medical ethics
- Healthcare systems
- Medical terminology
- Patient escort
- Medical translation
- Data privacy
- Client advocacy
- Medicare and medicaid applications
- Emergency response training
- Sight translation
- Telephone interpreting
- Cross-cultural communication
- Code of ethics
- Consecutive interpretation
- Video remote services
- Simultaneous interpretation
- Anatomy and physiology
- Cultural history
- Ethical codes adherence
Accomplishments
- Consistently delivered client satisfaction in fast-paced, high-volume environments.
- Successfully coordinated and managed operations, ensuring safety and customer satisfaction
- Demonstrated ability to adapt to dynamic scenarios and provide personalized experiences.
- Proven track record of meeting and exceeding goals
Certification
- First Aid /CPR/AED Certification
- Medical Terminology :Anatomy and Physiology fundamentals :Med Certs
- Crew Resource Management Training (CRM) - Federal Aviation Administration (FAA) Approved Providers.
- OSHA Certified
- HIPPA Certified
- Department of Transportation FAA Certificate Group II
- Language Testing International Certifications– Language Testing International.
- Healthcare Interpreter Certification (CHI™) - Certification Commission for Healthcare Interpreters.
- Certificate in Translation and Interpretation Studies - Various Universities and Colleges.
Languages
Spanish
Native or Bilingual
French
Limited Working
Community and Volunteer Work
K9 Youth Organization (Non Profit )
-Dog Handler /Youth Enrichment
City of Los Angeles 2024 General Election
-Voting Center Clerk
City of Los Angeles Animal Services
-Shelter Volunteer
Timeline
Interpreter/Linguist
Hanna Interpreting Services
01.2025 - Current
Lead Cabin Safety Flight Attendant
Alaska Airlines
01.2022 - 02.2024
Interpreter (English/Spanish)
Independent Contractor
12.2020 - Current
Language of Destination Flight Attendant
Delta Airlines
02.2008 - 01.2021
Case Manager
Tessie Cleveland Community Services
02.2007 - 02.2008
Bachelor of Arts - Sociology
University of California, Los Angeles
Bachelor of Arts - Spanish
Universidad Carlos III
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