Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Rodriguez

Wesley Chapel,FL

Summary

Dedicated customer service representative with a strong commitment to maintaining customer satisfaction and contributing to company success. Reliable and driven, with excellent time management and prioritization skills. Proficient in Microsoft Word, Excel, PowerPoint, and various social media applications. Authorized to work in the US for any employer.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Daybreak Staffing
09.2021 - Current
  • Managed inbound calls, providing assistance to a diverse range of clients, including those in trades, healthcare, IT, and legal sectors.
  • Scheduled appointments and resolved client complaints efficiently, ensuring high levels of customer satisfaction.
  • Reviewed and explained health insurance coverage options to clients, addressing any questions or concerns.
  • Assisted with additional tasks while handling incoming calls to maintain workflow and operational efficiency.
  • Followed up on voicemails promptly to ensure timely communication and resolution of client issues.

Customer Service Representative

ConnectYourCare
11.2020 - 06.2021
  • Collaborated with insurance companies to update claims and review Explanation of Benefits (EOB).
  • Managed accounts receivable, following up on and adjusting payments as needed.
  • Maintained accurate records of client notes, profiles, and inquiries for audit documentation.
  • Responded to client inquiries regarding claim investigations and insurance policy coverage.
  • Ensured compliance with IRS and COBRA guidelines, as well as HIPAA regulations.
  • Educated clients about organization products, including HSA, HRA, and FSA.
  • Facilitated email communication and managed inbound/outbound calls.
  • Responded to customer requests for products, services, and company information.

Veterinary Technician/ Receptionist

Circle of life Animal Hospital
10.2018 - 02.2020
  • Conducted physical examinations of animals, recording vital signs.
  • Coordinated with vendors for recurring supply orders.
  • Assisted in the preparation and administration of medications as prescribed by veterinarians.
  • Ensured compliance with OSHA guidelines and provided education to pet owners on preventative care.
  • Scheduled appointments, processed payments, and issued invoices.
  • Administered medications to animals in treatment and documented changes in condition.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.

Veterinary Receptionist/Technician

Cross Creek Animal Hospital
07.2017 - 10.2018
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Communicated effectively with veterinarians regarding animal care and prognosis.
  • Assisted in examinations and monitored animals recovering from surgery.
  • Conducted laboratory tests and prepared samples for testing.
  • Managed office tasks including filing, record keeping, and appointment scheduling.
  • Processed client payments and handled appointment reminder calls.

Education

Associate of Science -

St Petersburg College
08-2023

High School Diploma -

Wire Grass Ranch
05-2015

Skills

  • Inbound and Outbound Calling
  • Paperwork Processing
  • Appointment Scheduling
  • Information Security
  • Data Entry
  • Complaint resolution
  • Problem-solving abilities
  • Microsoft Outlook
  • Active Listening
  • Multi-Task Management
  • Credit card payment processing
  • Payment Processing
  • Customer Education
  • Follow-up skills
  • Retail sales customer service

Timeline

Customer Service Representative

Daybreak Staffing
09.2021 - Current

Customer Service Representative

ConnectYourCare
11.2020 - 06.2021

Veterinary Technician/ Receptionist

Circle of life Animal Hospital
10.2018 - 02.2020

Veterinary Receptionist/Technician

Cross Creek Animal Hospital
07.2017 - 10.2018

High School Diploma -

Wire Grass Ranch

Associate of Science -

St Petersburg College

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Cynthia Rodriguez