Cynthia Rodriguez

• Utilized social media platforms, job boards, and networking events for sourcing top talent in diverse industries.
• Built strong relationships with clients to understand their staffing needs and deliver tailored solutions.
• Developed successful recruitment strategies that resulted in reduced time-to-hire rates across all business units.
• Monitored the performance of placed candidates, providing feedback to ensure their success within the organization.
• Conducted exit interviews with departing employees to identify areas for improvement within the organization''s recruiting processes.
• Assisted with writing job postings and job descriptions for boards.
• Enhanced client satisfaction by effectively screening and selecting candidates for various job roles.
• Maintained a comprehensive database of qualified candidates for timely fulfillment of client requirements.
• Assisted clients in developing robust onboarding programs that facilitated the successful integration of new employees into their teams.
• Conducted thorough interviews to assess candidate skills, experience, and cultural fit for open positions.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Key Responsibilities:

• Client Relationship Management: Acted as the primary liaison between clients and the company, ensuring seamless communication and fostering long-term partnerships.

• Onsite Operations Oversight: Managed day-to-day operations at client sites, ensuring that services were delivered on time, within scope, and met quality standards.

• Issue Resolution & Problem Solving: Proactively addressed client concerns and onsite challenges, coordinating with internal teams to resolve any issues in a timely manner.

• Reporting & Documentation: Provided detailed progress updates, performance reports, and incident documentation, ensuring transparency and keeping all stakeholders informed.

• Team Coordination: Supervised and coordinated onsite staff, ensuring efficient workflow, adherence to timelines, and proper resource allocation.

• Client Satisfaction: Conducted regular client reviews and feedback sessions to assess satisfaction and identify areas for improvement, driving continuous service enhancements.

Key Achievements:

• Successfully managed 1 client with zero service disruptions, maintaining a 95%+ client satisfaction rate.

• Reduced client-reported issues by 100% by implementing proactive communication strategies and process improvements.

Key Responsibilities:

• Administrative Support: Provided general clerical support, including data entry, filing, and document preparation, ensuring smooth office operations.

• Customer Service: Assisted clients and visitors by answering phone calls, responding to inquiries, and directing them to the appropriate departments or personnel.

• Record keeping & Data Management: Maintained accurate records and files, ensuring data was properly stored and easily accessible for team members.

• Inventory Management: Assisted in tracking office supplies, ordering materials, and ensuring inventory was stocked and readily available.

• Scheduling & Coordination: Managed calendars, scheduled appointments, and coordinated meetings, ensuring timely and efficient execution.

• Document Handling: Processed and distributed incoming and outgoing mail, packages, and other communications, maintaining organizational efficiency.

• General Office Assistance: Performed various office tasks, such as photocopying, faxing, and preparing reports, to support daily operations.

Key Achievements:

• Streamlined filing systems, reducing document retrieval.

• Improved office efficiency by supporting team members with timely administrative assistance and maintaining a well-organized workspace.