Cynthia Rodriguez
Los Angeles,CA
Summary
oriented Property Manager with a track record of successfully maintaining properties and ensuring tenant satisfaction. Skilled in tenant relations, rent collections, and resolving complaints and violations. Proficient in policy and procedure writing and adept at implementing proactive strategies for property maintenance and improvements. Strong ability to prioritize tasks and handle multiple responsibilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager
VOALA
2024.01 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Property Manager
New Inspiration
2023.10 - 2024.08
- Managed daily administrative tasks, including tenant relations and rent collections
- Provided customer service support by responding promptly to inquiries or requests from tenants
- Investigated complaints, disturbances and violations and resolved issues
- Maintained accurate records of all tenant information including contact details and payment history
- Coordinated tenant move-in and out process and orientated new tenants to property
- Conducted regular walk-throughs of vacant units prior to move-in date for cleaning and maintenance purposes
- Developed and maintained positive relationships with tenants to ensure satisfaction with living conditions
- Conducted regular property inspections to identify potential maintenance issues
- Initiated eviction proceedings when necessary according to state law and court orders
- Implemented proactive strategies for property maintenance, repairs, and improvements
- Planned, scheduled, and coordinated general maintenance and major repair projects
- Developed and maintained professional relationships with residents, community and owners
- Oversaw and maintained accurate records of all tenant occupancy
- Monitored tenant activity to address complaints or violations of lease agreements
Property Manager
Barker Management
2021.07 - 2023.10
- Collection of rent and input into system
- Handle resident conflict and concerns
- Weekly reports
- Move in/ Move outs
- Take care of maintenance request
- Daily walk through on property
- HACLA inspections
- Managed staff
- Worked closely with vendors
- Managed daily administrative tasks, including tenant relations and rent collections
- Investigated complaints, disturbances and violations and resolved issues
- Provided customer service support by responding promptly to inquiries or requests from tenants
- Implemented proactive strategies for property maintenance, repairs, and improvements
- Planned, scheduled, and coordinated general maintenance and major repair projects
- Oversaw and maintained accurate records of all tenant occupancy
- Operated property within budgeted income and expense guidelines
- Ensured compliance with all legal regulations concerning rental properties
- Established policies and procedures related to leasing terms, security deposits, pet restrictions
Property Manager
Triumph Residential
2019.11 - 2020.08
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
- Followed up on delinquent tenants and coordinated collection procedures
- Completed final move-out walk-throughs with tenants to identify required repairs
- Maintained original leases and renewal documents in digital and hardcopy format for property management office
- Verified income, assets and expenses and completed file tracking sheet for each applicant
- Introduced prospective tenants to types of units available and performed tours of premises
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Coordinated with janitorial and engineering staff on maintenance and upkeep
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
Project Manager
Solari Ent
2007.08 - 2010.12
- Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
- Managed property financial records by collecting rent from Number tenants and reconciling monthly accounts payable and receivable.
- Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
- Maximized occupancy rates through proactive marketing and timely processing of rental applications.
- Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.
- Collaborated with owners to develop long-term improvement plans for the property, increasing its value over time.
- Evaluated tenant applications using strict screening criteria, selecting reliable residents who maintained good payment records and care for the property during their tenancy period.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Ensured compliance with pertinent housing regulations by staying current on industry updates and adjusting policies accordingly.
- Streamlined rent collection procedures for increased efficiency and reduced delinquency rates.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Identified areas in need of improvement within common spaces and implemented upgrades that benefited overall community satisfaction.
- Prepared and processed lease and rental applications using Software.
- Developed strong relationships with local businesses, enhancing community connections and increasing referrals.
- Processed evictions when necessary according to state laws and guidelines while maintaining professionalism throughout each case.
- Responded to emergency situations in a timely manner, coordinating essential services and communicating effectively with affected residents.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Education
GED -
Osborne CEC
Pacoima, CA06.1998
Skills
- Policy and Procedure Writing
- Duty Delegation
- Security Management and Enhancement
- Daily Progress Reports
- Advanced Troubleshooting
- Local and State Laws
- Disturbance Handling
- Complaints Investigation
- Job Prioritizing
- Deposits Management
- Dispute Handling
Certification
Fair housing
Timeline
Assistant Manager
VOALA
2024.01 - Current
Property Manager
New Inspiration
2023.10 - 2024.08
Property Manager
Barker Management
2021.07 - 2023.10
Property Manager
Triumph Residential
2019.11 - 2020.08
Project Manager
Solari Ent
2007.08 - 2010.12
GED -
Osborne CEC