Cynthia Rodriguez

Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.

• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Scanned medical records in digital format for easy retrieval and accessibility.
• Maintained patient records systems by archiving, scanning and indexing important documents and files.
• Responded to patient inquiries to provide information and details of medical records.
• Maintained patient records in compliance with security regulations.
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.

• Managed high call volume while maintaining a courteous and professional demeanor.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Resolved concerns with products or services to help with retention and drive sales.
• Provided primary customer support to internal and external customers.
• Maintained and managed customer files and databases.
• Eligibility and verification of patient insurance benefits.
• Calculate and collect patient co-pays and deductibles.

• Managed administrative duties with phone reception, appointment scheduling and payment processing.
• Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
• Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
• Instructed patients on contact lens insertion and removal and lens care guidelines.
• Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
• Assisted with dilating patients or using eye medications when directed by optometrist.
• Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
• Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
• Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
• Collaborated with optometry staff to reach individual and team goals.
• Acquainted patients with procedures and explained purpose of testing to establish consent.
• Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
• Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
• Identified issues during preliminary exam and addressed concerns with physician.
• Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
• Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
• Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
• Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
• Cleaned or sterilized ophthalmic or surgical instruments.
• Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.

• Supervised students in education dept.
• Distributed learning materials such as worksheets, textbooks and supplemental activities.
• Assisted Supervisor of Education and teachers from Blinn College with classroom management and document coordination to maintain positive learning environment.
• Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
• Partnered with Supervisor of Education to plan and implement lessons following school's curriculum, goals and objectives.
• Prepared reports and paperwork for Supervisor of Education.
• Managed workflows of classroom volunteers and trained on school procedures.

• Created and updated membership rosters, church documents and basic reports.
• Directed administrative and secretarial support for pastors, program directors and volunteers at San Juan Baptist church.
• Handled church correspondence, member database and building scheduling.
• Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
• Published, printed and mailed informative, prayerful newsletters to church members and leadership team quarterly.
• Greeted visitors, callers and members of congregation courteously and promptly
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Composed and proofread memos, letters and reports to verify error-free communication.
• Maintained daily reports and advised executive leaders in decision-making processes.
• Volunteered to help with special projects of varying degrees of complexity.
• Maintained clean reception area to promote positive, professional environment for clients.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.

• Maintained high standards of customer service by building relationships with clients.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Approached potential clients by using direct marketing mailings and phone contacts.
• Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
• Life, Health and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Obtained underwriting approval by completing application for coverage.
• Upsold additional products and services after identifying customer needs and requirements.
• Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
• Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
• Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
• Met with customers to provide information about available products and policies.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales.